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Hephzibah Harris
Hephzibah Harris at Copeland Chevrolet Hyannis
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Hephzibah Harris | Page 2

Service Advisor

Copeland Chevrolet Hyannis

22 Ridgewood Avenue
Hyannis, MA 02601

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4.6
201 Reviews

Dealership Experience

2 yrs, 5 mos

Industry Experience

11 yrs, 5 mos

Languages Spoken

English English

4.6

201 Reviews

Write a Review

201 Reviews of Hephzibah Harris

January 16, 2024

Dealership Rating
Employee Rating

My car was fixed on time and done well. They kept me up to date, daily on parts arrival and installation. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jan 16, 2024

Copeland Chevrolet Hyannis responded

Thank you for taking the time to share your thoughts on working with our team, Jack. We're glad to hear we delivered such a great experience! Bryan Scarpellini Managing Partner

January 16, 2024

Dealership Rating
Employee Rating

They said they put in a new unit an did not I put a red mark in the far corner an the guy told me he needed my cell to hook up the Bluetooth an it's funny my Bluetooth worked an I had my cell. More

by STRIPERS-R-US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
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Jan 19, 2024

Copeland Chevrolet Hyannis responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something Hephzibah can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Bryan Scarpellini Managing Partner

January 16, 2024

Dealership Rating
Employee Rating

Great, the only complaint is the time to get the part. But everyone was great and it was really nice to have a loaner. More

by james@ostervillehardware.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Scarpellini, Sarah Colby, Thomas McCarthy

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Jan 16, 2024

Copeland Chevrolet Hyannis responded

Thank you for taking the time to leave us your feedback. We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

January 16, 2024

Dealership Rating
Employee Rating

Go there with confidence. .A dealership that has made great progress in customer service. I would go there again and recommend others to do so More

by MFRANCAPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sarah Colby

Helpful
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Jan 16, 2024

Copeland Chevrolet Hyannis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sarah and our team met your expectations. Thank you for choosing Copeland Chevrolet Hyannis, we look forward to having you as a valued customer for many years to come! Bryan Scarpellini Managing Partner

January 16, 2024

Dealership Rating
Employee Rating

Generally very pleased with the service except that the cover on the rear seat had to be removed to access the sound problem and was not replaced when the work was completed. More

by Terry Ryder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sarah Colby

Helpful
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Jan 17, 2024

Copeland Chevrolet Hyannis responded

Terry, Thank you for your business and this review. We're happy to hear Sarah, Hephzibah, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

January 16, 2024

Dealership Rating
Employee Rating

Fantastic customer service as always with the entire service department. Will be back again soon! More

by capechevy
Recommend Dealer
Yes

Other Employees Tagged: Bryan Scarpellini, Sarah Colby

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Jan 16, 2024

Copeland Chevrolet Hyannis responded

Thank you for taking the time to share your feedback with us. We truly appreciate your business. We look forward to working with you again. Bryan Scarpellini Managing Partner

January 12, 2024

Dealership Rating
Employee Rating

bad bad very bad rude over charge never use again I just went to another dealer not chevy..................... More

by mikejohnsons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
Report | Print
Jan 15, 2024

Copeland Chevrolet Hyannis responded

Mike, We are sorry to hear about your unusual experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. My assistant Judy will be reaching out to you so that we can review your records and see how we can best assist. In the meantime, please feel free to reach out should we be able to be of any assistance. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com 508-534-2144

December 27, 2023

Dealership Rating
Employee Rating

So, the best car store I've seen so far Thank you all for everything More

by leo.santos81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryan Scarpellini, Keith Reardon, George Mignosa, Sarah Colby, Ben Whitney, Steve Mahoney, Thomas McCarthy , Greg Remedis, Drew Tomkinson

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Dec 28, 2023

Copeland Chevrolet Hyannis responded

Thank you, Leo, for sharing your thoughts about your experience with Copeland Chevrolet Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

December 13, 2023

Dealership Rating
Employee Rating

The service experience was wonderful. Ms Harris was very knowledgeable and pleasant. I will be using Copeland Chevrolet for all my service needs. More

by tommydoane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sarah Colby

Helpful
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Dec 14, 2023

Copeland Chevrolet Hyannis responded

Tommy, We are very happy to have provided you with such a positive service experience! Hephzibah, Sarah, and our team sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

December 05, 2023

Dealership Rating
Employee Rating

We always have a positive experience there, whether for personal business or business business. The team really went above and beyond for a tricky delivery. Thank you! More

by Alisun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Scarpellini, Sarah Colby, Thomas McCarthy

Helpful
Report | Print
Dec 05, 2023

Copeland Chevrolet Hyannis responded

Alisun, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Copeland Chevrolet Hyannis, we look forward to having you as a valued customer for many years to come! Bryan Scarpellini Managing Partner

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