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Herberto Delgado
Herberto Delgado at Volkswagen of Downtown Chicago
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Herberto Delgado

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.5
297 Reviews
4.5

297 Reviews

Write a Review

297 Reviews of Herberto Delgado

May 14, 2025

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Employee Rating

Excellent service. Easy to contact and good communication. The work was done in a very timely manner. More

by Linda
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Recommend Dealer
Yes
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May 14, 2025

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

May 09, 2025

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The vw workers they are really nice but the price for the service is very expensive More

by bonifilio1984
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Workmanship
Service Time
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Recommend Dealer
No
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May 14, 2025

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

May 06, 2025

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Employee Rating

Their work was amazing but their customer service could have been better with me. Thanks More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Mike Szafraniec, Kelia House, Alonzo Bass, Grant Bode

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May 06, 2025

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to provide a client experience of 100%. On occasion, things don't go as planned, but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

May 05, 2025

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Employee Rating

Friendly, fast, and terrific! ! Great place to bring your VW vehicle for service or sales More

by FordF150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Zafiriou, Luis Tinoco, Kelia House, Fred Borek, Alonzo Bass, Grant Bode, Michael Boos

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May 05, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

March 20, 2025

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My experience was the best. The service was done fast & they communicated everything that needed to be done. They called & texted if I wasn’t on site. More

by niyanicole1994
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Workmanship
Service Time
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Recommend Dealer
Yes
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Mar 20, 2025

Volkswagen of Downtown Chicago responded

Thank you, Nicole, for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

March 14, 2025

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Great service! Everyone was really nice. I purchased a 2024 atlas cross sport. They had me in and out in about two hours or less. I love it and would recommend thei More

by monicagreen649
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg

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Mar 14, 2025

Volkswagen of Downtown Chicago responded

Thank you for your review! We're thrilled to hear you had a great experience purchasing your 2024 Atlas Cross Sport. We're happy we could make the process quick and easy for you. Enjoy your new vehicle, and we appreciate your recommendation!

March 12, 2025

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The service went smooth and the service department team was helpful with explaining what part was needed to repair my vehicle. More

by CWASHINGTON74
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 12, 2025

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

March 12, 2025

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Much better service than the dealership I went to in the suburbs! Love the location and being able to walk to so much while I waited. No issues and great communication More

by S. Stewart
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 12, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

March 10, 2025

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I had an outstanding experience at DTVW! From start to finish, the customer service was top-notch. Alonzo went above and beyond to ensure my needs were met, providing clear communication, pr More

by Kurtis C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Luis Tinoco, Mike Szafraniec, Jonathan Oomens, Kelia House, Rocco Cesario, Alonzo Bass, Grant Bode

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Mar 11, 2025

Volkswagen of Downtown Chicago responded

Thank you, Kurtis! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

February 25, 2025

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Employee Rating

The downtown VW team is pleasant, cooperative, expedient, and kind. Customer service was delivered with care More

by cheiser0
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Cohen

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Feb 25, 2025

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

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