Hero Yoon | Page 3

Happy with the outcome of my car purchase. People I interacted with throughout the process were courteous and respectful. People I interacted with throughout the process were courteous and respectful. More

by GTV.SHOP1 Verified Customer Verified Customer

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It is the warm family feeling one gets when visiting long lost or not seen in a long time warm family feeling! Every one is do you need anything or would you like anything or can I get you anything feeling! lost or not seen in a long time warm family feeling! Every one is do you need anything or would you like anything or can I get you anything feeling! Warmth and friendly feelings and most customers have fun chatting with each other in this warm customer waiting area! More

by JIM COLLINS Verified Customer Verified Customer

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I couldn’t have had a better experience anywhere else. Charles made this experience feel so comfortable and easy! Charles answered every question I had very confidently and was so nice!! I will never buy Charles made this experience feel so comfortable and easy! Charles answered every question I had very confidently and was so nice!! I will never buy a car from anyone else!! The dealership was also very clean and everyone was so kind. Hero and Ali were also so friendly and helpful during the process!! More

by Kyzie Starkel Verified Customer Verified Customer

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I took my car in for its first oil change and they took really good care of my car and got the service done quickly. When I went to pick up my car I didn't have to wait or play the "What else can we sell really good care of my car and got the service done quickly. When I went to pick up my car I didn't have to wait or play the "What else can we sell this customer" game with them. I really liked not having to say no to extra sales. Thank you! More

by SHOUCHIN24 Verified Customer Verified Customer

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Really amazing buying experience the whole staff was friendly and helpful and I'm really excited about my new car. friendly and helpful and I'm really excited about my new car. More

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We have shopped at Tonkin for 30 years. Our first Hyundai and everything went smoothly. Our first Hyundai and everything went smoothly. More

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I've waited awhile to write this but have been doing a slow burn for a few months about my bad experience here. We were on a waiting list for a plug-in hybrid Tucson. One came in and our salesman called slow burn for a few months about my bad experience here. We were on a waiting list for a plug-in hybrid Tucson. One came in and our salesman called and said if we got there w/in an hour, we had the first option and could test drive and decide then whether to buy, but couldn't leave and keep our first in line status. I left work and hustled over. The car was right off the truck and still wrapped up, just 2 miles on the odometer. My wife and I were test driving the car, loved it, decided to buy, but just a couple blocks from the dealership while stopped at a red light, we got rear ended pretty hard. The car was all bashed up in the back and both we, and the young girl who hit us and followed us to the dealership, were shook up. The salesman was understanding and tended to and confirmed everyone's well being. Then Hero, the sales mgr got involved and asked if we were buying or passing on the car. I thought he was making a dry joke. The car was still in the parking lot and they hadn't examined it for a bent frame or any damage beyond the smashed in rear. We told him we were shook up and wanted to go home. Hero said that under the circumstances, he'd "do us a favor" and give us 24 hrs to buy the car at "a discounted rate of only $5000 over MSRP." We were incredulous and asked about the unknown damage to the vehicle. He said they'd fix whatever it needed and we'd still have all manufacturer's warranties. I asked about the car dropping in value on CarFax due to having been in an accident and he said they didn't have to report it since the car wasn't registered to anyone. Leaving aside both the potential fraud here for covering up the accident and the predatory pricing, more offensive was the shocking callousness and arrogance of the sales manager to customers who minutes before had been rear ended. He even said we'd get a $7500 tax credit and "come out ahead" on the price. I pointed out that the tax credit was put in place by the legislature to incentivize and reward EV BUYERS (i.e. consumers and taxpayers) not give dealers a windfall at the expense of their customers. He smirked and shot back, "It's just simple supply and demand." Obviously we didn't buy the car, which would have been insane, and sadly, couldn't find another one at any other Hyundai dealer within 100 miles. We bought a hydrid non plug in Honda CRV, which my wife loves and is a great car, but it was a compromise as she wanted a plug in EV SUV. But she needed a car and we ran out of time. The salesman, a knowledgeable and professional young man, seemed embarrassed by his employer's predatory and callous behavior. I'm an older guy, have bought well over a dozen new cars in my life, know cars, and how the buying game is played. This was by far the worst not only car buying experience of my life but also the worst consumer experience of my life. We both were fine from the accident after a few days of minor discomfort and the Honda is great. But Gladstone Hyundai is a horrible place to do business. More

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Quick, easy, and very reasonable. Was able to meet my needs and meet me where I needed to make a deal. Was able to meet my needs and meet me where I needed to make a deal. More

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Tyler and the Tonkin Gladstone Hyundai staff are honest good people that helped me get into the right car to start my new family. Very happy with my experience. It’s my second Hyundai and it was a much bet good people that helped me get into the right car to start my new family. Very happy with my experience. It’s my second Hyundai and it was a much better experience here then my last dealership. More

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Friendly, competent, accommodating, and expedient staff. I did not fell pressured in my decision to purchase a car. I did not fell pressured in my decision to purchase a car. More

by SWAGNER7011 Verified Customer Verified Customer

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