Hero Yoon | Page 2

Tonkin Gladstone Hyundai responded

I'm sorry to hear you were dissatisfied with your recent visit. We strive for excellence and honesty in all aspects of our service, as we agree that working with us should always be simple, easy, and fun. I'm disappointed to know we did not live up to that expectation and I understand how frustrating this must be for you. If you'd like to discuss this further or if there are any other concerns you may have, please don't hesitate to reach out directly using the number I've provided below. I would like to assist however I can. Thank you, Hero Yoon - General Sales Manager 503-258-5703

Tonkin Gladstone Hyundai responded

We're delighted to know that you had an efficient and easy car-buying experience with us at Tonkin Gladstone Hyundai! Your kind words about Jesse and our team are greatly appreciated. We hope to see you back again down the road!

Tonkin Gladstone Hyundai responded

It was our pleasure to complete your vehicle's service! Thank you for your support and kind words. We appreciate your review and wish you safe travels ahead! -- The Tonkin Gladstone Hyundai Team

Tonkin Gladstone Hyundai responded

Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced during your recent visit to our dealership. We understand the importance of meeting our customers' expectations, and we regret that your purchase did not live up to your standards. Our aim is always to provide high-quality vehicles and exceptional service to all our valued customers. We sincerely apologize for any confusion caused. Our intention was to ensure your satisfaction by addressing your concerns about the high mileage you'll be putting on your Elantra while driving for Uber. We recommended the longer roadside assistance coverage as a way to offer you peace of mind and support during your journeys. First and foremost, we sincerely apologize for the oversight and lapses in inspecting and preparing the car to meet the high standards that you rightly expect from us. We take full responsibility for not delivering the level of service and quality that you deserve as a loyal customer of the Tonkin Gladstone Hyundai brand. In an effort to rectify the situation, we immediately took action upon receiving your feedback. We had your car thoroughly detailed and repaired to ensure it is in pristine condition, just as it should have been when you made your purchase. We understand that a new vehicle should feel and look new, and we are committed to ensuring that it does. Furthermore, we have implemented additional quality checks and inspection processes to prevent any such oversights in the future. Our goal is to consistently deliver exceptional service and maintain the trust you have placed in our dealership and the Hyundai brand. We genuinely appreciate your understanding and patience throughout this process. Your satisfaction is our top priority, and we want to assure you that we are taking every measure to provide the best possible experience for you as our valued customer. Should you have any further concerns or questions, please don't hesitate to reach out to us. We are here to assist you in any way we can and ensure that you have the positive experience you deserve as a part of the Tonkin Gladstone Hyundai family. Thank you for giving us the opportunity to make things right, and we look forward to serving you better in the future. We value your loyalty to the Tonkin Gladstone Hyundai family, and it is our priority to regain your trust and satisfaction. Please reach out to us at your earliest convenience so that we can discuss your preferred resolution and promptly take the necessary steps to address your concerns. Once again, we apologize for the inconvenience and frustration you experienced, and we look forward to making this right for you. Your satisfaction is of utmost importance to us, and we will do everything in our power to ensure you have a positive and seamless experience with our dealership. Thank you for your understanding, and we hope to hear from you soon. Sincerely, Hero Yoon General Sales Manager

Tonkin Gladstone Hyundai responded

Thank you for the kind words! We're so glad to hear that our service department at Tonkin Gladstone Hyundai has provided you with excellent care. Your satisfaction is our top priority! We look forward to serving you again in the future.

Tonkin Gladstone Hyundai responded

Thanks for the great review! We're so glad to hear that John and our team have provided you with exceptional experiences. We appreciate your recommendation and look forward to seeing you again for another simple, easy, and fun time at Tonkin Gladstone Hyundai!

Tonkin Gladstone Hyundai responded

Thank you for the review! We are so glad to hear that you had such a successful purchase experience working with Henry. Drive safely, and we hope to see you back again at Tonkin Gladstone Hyundai!

Tonkin Gladstone Hyundai responded

Thanks for the awesome review, Jim! We're so glad to hear that you had a great experience with our service staff. We appreciate your kind words and look forward to serving you again in the future. Have a fantastic day! - The Tonkin Gladstone Hyundai Team

Tonkin Gladstone Hyundai responded

Mark, we are thrilled to have had the opportunity to assist you with the lease of your IONIQ 5! Thank you for choosing Tonkin Gladstone Hyundai and for stopping by to share your experience. Safe travels ahead!

Tonkin Gladstone Hyundai responded

Jim, we're excited to hear that our team at Tonkin Gladstone Hyundai made you feel welcome and at home during your recent visit. Thank you for sharing your wonderful feedback with us. We hope to see you again down the road!