Hugo Duran
Hugo Duran at M'Lady Nissan

Hugo Duran | Page 4

Product Specialist

M'Lady Nissan

5656 Northwest Highway
Crystal Lake, IL 60014

5.0
115 Reviews

With over a decade of experience in the automotive industry, I take pride in helping customers find the perfect vehicle with honesty, care, and bilingual support. Whether it’s your first car or your eighth, I’m here to make the process smooth, memorable, and tailored to your needs. At M’Lady Nissan, every handshake is the beginning of a lasting relationship.

5.0

115 Reviews

Write a Review

Dealership Experience

14 yrs, 1 mo

Industry Experience

14 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

115 Reviews of Hugo Duran

October 31, 2025

Dealership Rating
Employee Rating

Hugo was very helpful with me today he brought me back into a great vehicle! More

by johnnyferrante98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 01, 2025

M'Lady Nissan responded

Dear Johnny, Thank you for the great feedback! We're so glad to hear that Hugo was helpful and got you back into a great vehicle. It’s always our goal to make sure our customers leave happy and confident in their purchase. If you need anything down the road, don’t hesitate to reach out. Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

October 25, 2025

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Employee Rating

Hugo was excellent! He was honest, patient, and made the buying process for my Pathfinder 2025 smooth and stress-free. He answered all my questions, didn't use high-pres More

by Angela gibalay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 27, 2025

M'Lady Nissan responded

Dear Angela, Thank you for your wonderful review and congratulations on your new 2025 Pathfinder! We’re so glad to hear that Hugo Duran made the experience smooth, stress-free, and pressure-free. His honesty, patience, and dedication to your needs truly reflect the service we strive for at M’Lady Nissan. We appreciate your high recommendation and are here for anything you need in the future! Best regards, Kamil Zlahoda Sales Manager M’Lady Nissan www.mlady.com

October 24, 2025

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Employee Rating

Good service, is mi second experience in Nissan. Hugo is an excellent person making deals. More

by Francis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 27, 2025

M'Lady Nissan responded

Dear Francis, Thank you for your kind words and for returning to M’Lady Nissan for a second time! We’re thrilled to hear that Hugo Duran provided excellent service and made the deal process a great experience for you once again. Your continued trust means a lot to us. If there’s anything you need, we’re always here to help! Best regards, Kamil Zlahoda Sales Manager M’Lady Nissan www.mlady.com

October 20, 2025

Dealership Rating
Employee Rating

Hugo was great! Very friendly and knowledgeable. It was a stress free car buying experience. I highly recommend him to anyone looking to purchase a car. More

by T
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Oct 20, 2025

M'Lady Nissan responded

Dear T, Thank you for sharing your wonderful experience at M'Lady Nissan! We're thrilled to hear that Hugo Duran made your car-buying experience stress-free, friendly, and informative. Your recommendation means a lot to us, and we’re so glad Hugo was able to assist you in finding the perfect vehicle. If you need anything in the future, please don’t hesitate to reach out. Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

October 20, 2025

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Employee Rating

Easy, no pressure, no hassle car purchase. Very helpful throughout the whole process. Highly recommend! More

by Ashley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 20, 2025

M'Lady Nissan responded

Dear Ashley, Thank you for sharing your positive experience at M'Lady Nissan! We're so glad to hear that your car purchase was easy, hassle-free, and pressure-free. It’s great to know that Hugo Duran was helpful throughout the entire process. Your recommendation truly means a lot to us! If there’s anything else you need, we’re always here to help. Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

October 17, 2025

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Employee Rating

Very kind and informative. Everyone from finance to sales was great. Hugo in particular was super friendly and helpful. More

by adamthill19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Ryan

Oct 17, 2025

M'Lady Nissan responded

Dear Adam, Thank you for sharing your experience at M'Lady Nissan! We're thrilled to hear that everyone—from sales to finance—made your visit a great one. A special thank you for recognizing Hugo Duran’s friendliness and helpfulness. We’re proud to have him on our team! If you ever need anything, we’re here for you. Thank you again for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

October 01, 2025

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Employee Rating

Muy buena atención se los recomiendo siempre tratan de ayudarte en lo que mas pueden ese hugo es chingo More

by Adys.kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 02, 2025

M'Lady Nissan responded

Gracias por compartir tu experiencia con nosotros. Nos alegra saber que Hugo te brindó una excelente atención y que siempre se esfuerza por ayudar en todo lo posible. Apreciamos mucho tu recomendación y nos enorgullece contar con clientes satisfechos como tú en M’Lady Nissan. — Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

September 11, 2025

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Employee Rating

Drove 2 hours after being told on the phone they would match my trade, vehicle I was looking to purchase was advertised as a certified pre-owned and when we started talking numbers they tried to increase More

by chris.hutchins92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Severo Gonzaga

Sep 11, 2025

M'Lady Nissan responded

Thank you for sharing your feedback. It was a pleasure speaking with you today, and I’m glad we were able to review and resolve everything together. To clarify, we proactively issued a reimbursement check and provided you with a copy for your records. We always want our customers to feel confident in the process, and you’re welcome to reach out to us directly anytime with any questions or issues you’d like resolved. Feel free to also personally reach out to me going forward with any concerns or issues. — Ryan Hummel, Sales Manager Jim M’Lady Nissan

September 06, 2025

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Employee Rating

Tuve una buena atencion,y me explico a gran detalle sobre el funcionamiento del vehiculo . More

by moisesportilla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Ryan

Sep 15, 2025

M'Lady Nissan responded

Estimado Moises, ¡Gracias por compartir su experiencia con nosotros! Nos alegra saber que recibió una excelente atención y que Hugo Duran le explicó en detalle el funcionamiento de su nuevo vehículo. En M’Lady Nissan, nos enorgullece brindar un servicio claro, atento y profesional. Gracias por su recomendación. ¡Disfrute de su nuevo Nissan y no dude en contactarnos si necesita algo más! Atentamente, Kamil Zlahoda Gerente de Ventas M'Lady Nissan www.mlady.com

September 02, 2025

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Employee Rating

This was my second time purchasing a vehicle from Hugo at M'Lady. Always such a great experience. Hugo is amazing to work with. He listens and gets you what you want. More

by hlickfelt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 04, 2025

M'Lady Nissan responded

Dear hlickfelt, Thank you for returning to M'Lady Nissan for your second vehicle purchase—it means the world to us! We're thrilled to hear that Hugo once again provided an amazing experience, listened to your needs, and helped you find exactly what you wanted. Your continued trust and recommendation are truly appreciated. If there’s ever anything you need, we’re always here to help. Thank you for choosing M’Lady Nissan again! Best regards, Kamil Zlahoda Sales Manager M’Lady Nissan www.mlady.com

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