Hugo Duran
Hugo Duran at M'Lady Nissan

Hugo Duran | Page 4

Product Specialist

M'Lady Nissan

5656 Northwest Highway
Crystal Lake, IL 60014

5.0
110 Reviews

With over a decade of experience in the automotive industry, I take pride in helping customers find the perfect vehicle with honesty, care, and bilingual support. Whether it’s your first car or your eighth, I’m here to make the process smooth, memorable, and tailored to your needs. At M’Lady Nissan, every handshake is the beginning of a lasting relationship.

5.0

110 Reviews

Write a Review

Dealership Experience

13 yrs, 10 mos

Industry Experience

13 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

110 Reviews of Hugo Duran

October 17, 2025

Dealership Rating
Employee Rating

Very kind and informative. Everyone from finance to sales was great. Hugo in particular was super friendly and helpful. More

by adamthill19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Ryan

Oct 17, 2025

M'Lady Nissan responded

Dear Adam, Thank you for sharing your experience at M'Lady Nissan! We're thrilled to hear that everyone—from sales to finance—made your visit a great one. A special thank you for recognizing Hugo Duran’s friendliness and helpfulness. We’re proud to have him on our team! If you ever need anything, we’re here for you. Thank you again for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

October 01, 2025

Dealership Rating
Employee Rating

Muy buena atención se los recomiendo siempre tratan de ayudarte en lo que mas pueden ese hugo es chingo More

by Adys.kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 02, 2025

M'Lady Nissan responded

Gracias por compartir tu experiencia con nosotros. Nos alegra saber que Hugo te brindó una excelente atención y que siempre se esfuerza por ayudar en todo lo posible. Apreciamos mucho tu recomendación y nos enorgullece contar con clientes satisfechos como tú en M’Lady Nissan. — Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

September 11, 2025

Dealership Rating
Employee Rating

Drove 2 hours after being told on the phone they would match my trade, vehicle I was looking to purchase was advertised as a certified pre-owned and when we started talking numbers they tried to increase More

by chris.hutchins92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Severo Gonzaga

Sep 11, 2025

M'Lady Nissan responded

Thank you for sharing your feedback. It was a pleasure speaking with you today, and I’m glad we were able to review and resolve everything together. To clarify, we proactively issued a reimbursement check and provided you with a copy for your records. We always want our customers to feel confident in the process, and you’re welcome to reach out to us directly anytime with any questions or issues you’d like resolved. Feel free to also personally reach out to me going forward with any concerns or issues. — Ryan Hummel, Sales Manager Jim M’Lady Nissan

September 06, 2025

Dealership Rating
Employee Rating

Tuve una buena atencion,y me explico a gran detalle sobre el funcionamiento del vehiculo . More

by moisesportilla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Ryan

Sep 15, 2025

M'Lady Nissan responded

Estimado Moises, ¡Gracias por compartir su experiencia con nosotros! Nos alegra saber que recibió una excelente atención y que Hugo Duran le explicó en detalle el funcionamiento de su nuevo vehículo. En M’Lady Nissan, nos enorgullece brindar un servicio claro, atento y profesional. Gracias por su recomendación. ¡Disfrute de su nuevo Nissan y no dude en contactarnos si necesita algo más! Atentamente, Kamil Zlahoda Gerente de Ventas M'Lady Nissan www.mlady.com

September 02, 2025

Dealership Rating
Employee Rating

This was my second time purchasing a vehicle from Hugo at M'Lady. Always such a great experience. Hugo is amazing to work with. He listens and gets you what you want. More

by hlickfelt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 04, 2025

M'Lady Nissan responded

Dear hlickfelt, Thank you for returning to M'Lady Nissan for your second vehicle purchase—it means the world to us! We're thrilled to hear that Hugo once again provided an amazing experience, listened to your needs, and helped you find exactly what you wanted. Your continued trust and recommendation are truly appreciated. If there’s ever anything you need, we’re always here to help. Thank you for choosing M’Lady Nissan again! Best regards, Kamil Zlahoda Sales Manager M’Lady Nissan www.mlady.com

August 31, 2025

Dealership Rating
Employee Rating

El professionalism le flulle en la Sangre A Hugo the best communication sus companeros de tranajo siempre se preocupen por que el cliente este bien atendido me isieron sentir parte del equipo. More

by J.tolentino98@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 02, 2025

M'Lady Nissan responded

Dear J. Tolentino, Thank you so much for your wonderful review! We're thrilled to hear that Hugo Duran’s professionalism and excellent communication made such a strong impression on you. It's also heartwarming to know that our team made you feel like part of the family—your comfort and satisfaction mean everything to us. We truly appreciate your recommendation and are grateful you chose M'Lady Nissan for your vehicle purchase. If there's anything else we can assist you with, please don’t hesitate to reach out. Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

August 30, 2025

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Employee Rating

Thanks for your great service Hugo Duran. I'm so impressed with the team at M'Lady Nissan, your dedication to customer satisfaction is truly commendable and it's clear in the way you treat lo More

by Magdalena
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 30, 2025

M'Lady Nissan responded

Dear Magdalena, Thank you so much for your kind words and for recognizing Hugo Duran and our team! We’re thrilled to hear you felt the dedication we have toward customer satisfaction—it truly means the world to us. Your loyalty and trust are greatly appreciated! If there’s ever anything more we can do for you, don’t hesitate to reach out. Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

August 30, 2025

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Employee Rating

I have purchased 2 cars from Hugo and he has always been such a pleasure to work with. He truly cares about his customers. He and is always available for questions. If you are in the market for a new car, I More

by Ashley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kamil Zlahoda

Aug 30, 2025

M'Lady Nissan responded

Dear Ashley, Thank you so much for your continued trust and for the kind words about working with Hugo! We’re thrilled to hear that he’s made both of your car-buying experiences so positive. His dedication to his customers truly sets him apart, and your recommendation means a lot to us. We’re always here if you need anything—thank you again for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

August 16, 2025

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Employee Rating

Excellent service, they explain things in a friendly and simple way. It is definitely an excellent place to buy a car. More

by Jesús
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 18, 2025

M'Lady Nissan responded

Dear Jesús, Thank you for your kind words and for taking the time to share your experience! We're so glad to hear that Hugo Duran provided excellent service and made the car-buying process clear and friendly for you. Your recommendation means a lot to us, and we’re honored that you chose M'Lady Nissan for your purchase. If there's anything you need, we're always here to help! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

August 09, 2025

Dealership Rating
Employee Rating

Hugo es una Excelente persona y un muy buen servicio buena atención a los clientes. More

by gerardomgarcia97
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 18, 2025

M'Lady Nissan responded

Estimado Gerardo, ¡Muchas gracias por compartir su experiencia! Nos alegra saber que Hugo Duran le brindó un excelente servicio y atención. En M'Lady Nissan, nos enorgullece contar con personas como Hugo que se dedican a brindar una experiencia excepcional a cada cliente. Agradecemos su recomendación y estamos aquí para ayudarle siempre que lo necesite. ¡Gracias por elegirnos! Atentamente, Kamil Zlahoda Gerente de Ventas M'Lady Nissan www.mlady.com

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