Hugo Monterroso | Page 13
Assistant Service Manager
Kendall Dodge Chrysler Jeep Ram
13355 SW 137th Ave.
Miami, FL 33186
Dealership Experience
10 yrs, 9 mos
Industry Experience
10 yrs, 9 mos
Languages Spoken
English
Spanish
756 Reviews
Write a Review756 Reviews of Hugo Monterroso
September 24, 2025
Todo bien y un excelente servicio el personal muy profesional y muy buen trato muchas bendiciones profesional y muy buen trato muchas bendiciones More
Other Employees Tagged: Jose Abreu, Miguel Obregon, Carlos Blanco, Felipe Francisco, Matthew Lagares, Jose Lopez, Jorge Del Pino, Paula Bean, Shauna Davis
September 18, 2025
Very professional and courteous keeping you informed all the time about the service done to your vehicle the time about the service done to your vehicle More
Other Employees Tagged: Adrianna Yansen, Yilian Perez, Jesus Palacios, Ernesto Rivas, Jose Lopez, Paula Bean, Carlos Rodriguez, Daniel Suarez , Yessenia Chiroles
September 02, 2025
Quality service all around from all employees that are involved with the servicing of my vehicle. involved with the servicing of my vehicle. More
Other Employees Tagged: Lazaro Varas
September 02, 2025
Great dealer and great service. Felipe explained everything and made the process feel really simple. Felipe explained everything and made the process feel really simple. More
Other Employees Tagged: Felipe Francisco
September 01, 2025
It took 8 days to repair a problem that was scheduled for 4 hours. Never received outdated of the progress of the repair, I have to call and go to the dealer to find out the status. The car had a recall but 4 hours. Never received outdated of the progress of the repair, I have to call and go to the dealer to find out the status. The car had a recall but it was not mentioned in the final bill of what happened, for example if it was fixed or not. The rental car company only gave cars that are sold by your dealer, so if they don't get one you don't get one, I couldn't get a car so I canceled the rental. Never heard that before from a dealer when they use a rental car company. The repaired done appears to be good. More
Other Employees Tagged: Hugo Monterroso
August 31, 2025
Hugo is one of the best knowledgeable service advisor. I have met in my 20 years of experience very attentive super customer friendly. I wish every advisor can be like Hugo. He answers the text messages i I have met in my 20 years of experience very attentive super customer friendly. I wish every advisor can be like Hugo. He answers the text messages in a manner timeframe. Very helpful. Out of all the Dodge dealers I’ve been to this is the only one with a decent service and great ad advisor. More
Other Employees Tagged: Anthony Tamarit, Carlos Blanco, Felipe Francisco, Matthew Lagares, Jose Lopez, Lazaro Varas, Jorge Del Pino, Paula Bean, Shauna Davis
August 30, 2025
Too slow to make and finish any repairs. It seems to me that they do not respect their customers and are abusing them, perhaps due to a lack of competence in repairs. It seems to me that they do not respect their customers and are abusing them, perhaps due to a lack of competence in repairs. More

