Hugo Monterroso | Page 45

It is always a pleasure going to Kendall Dodge for my car Maintenance. The people there are always kind and most of all attentive to your need. I cannot express enough how great full am to them all. Starti Maintenance. The people there are always kind and most of all attentive to your need. I cannot express enough how great full am to them all. Starting with Paula, she makes sure to keep all her customers happy by assuring you that your car is taking care off in a timely manner. Always with a smile as busy as it may be. She is definitely a candidate for an environment with constant stress and pressure. Hugo made sure my AC got resture. Specially now that is Summer here. Kudo's to him.🙏 Last but not least. The service representative who took care of my oil change. Omg! Can't remember his name. Tall and slender Guy. Thank you for your good deed. Please!! Do not hesitate to go to Kendall Dodge for your car maintenance is the best place to service your Car. More

by CATTYWLSN Verified Customer Verified Customer

Report | Print

My husband and I are very pleased with the treatment offered for everyone that works at your place!!! offered for everyone that works at your place!!! More

by Ana Gloria and Renan D.Castro Verified Customer Verified Customer

Report | Print

Es el mejor servicio de toda Miami, los mejores, personal agradable rápido y efectivo the best agradable rápido y efectivo the best More

by mendezmiguel00 Verified Customer Verified Customer

Report | Print

Very professional and courteous. Completed recall repair and returned car in a timely manner and as promised. Completed recall repair and returned car in a timely manner and as promised. More

by adolfoanzola Verified Customer Verified Customer

Report | Print

great job by service dept getting car in and out for oil change very fast. change very fast. More

by JSABLJAK83 Verified Customer Verified Customer

Report | Print

Los mejores en mantenimiento me encanta mi Diler siempre llevaré mi carro con los repertorios de este lugar llevaré mi carro con los repertorios de este lugar More

by Lazara Gonzalez Verified Customer Verified Customer

Report | Print

The experience with the service advisor was good. Had 4 tires replaced, and was given a completion time and provided status updates during true service. On the other hand, this is where I have my iss Had 4 tires replaced, and was given a completion time and provided status updates during true service. On the other hand, this is where I have my issues. Technician set tires to 29 psi when they should’ve been 38, it even says it on the B Pilar of the drivers door. When the lug nuts were put on, he/she/they/them FORGOT TO TIGHTEN 3 lug nuts, 2 being on 1 tire!!! I’ve seen issues like this happen to other people in the past and know what can happen and how dangerous this can be. Not just my life, but even my kids life are in danger and those around in a worse case scenario. Completely unaware of this when the car was delivered to me, I went about my day. When arriving to work the following day, a coworker of mine told me that I was missing a lug nut one of the wheels as I was raving about my experience at the dealership. After pointing out the missing lug nut, I decided to inspect the wheels and tires and that is when I noticed 3 other lug nuts were able to spin by hand. Not to mention the lug nuts were over torqued with an impact and my lug nuts are shredded up. Wait, there’s more! The balancing on one of the rear tires were out of whack. Let me tell you, at highway speeds, felt as if I had massage seats. Luckily I was able to get the balancing issue resolved at a tire shop. I am aware this survey is solely based of the dealership and the service advisor which is why I’m giving 5 stars. But If the technician had his own star rating, I would definitely not recommend More

by danny132233 Verified Customer Verified Customer

Report | Print

The best service. They helped me immediately without appointment they provided all lot of information about the car They helped me immediately without appointment they provided all lot of information about the car More

by Pilar G. Verified Customer Verified Customer

Report | Print

Personnel were supper friendly and were eager to help me even if I did not have an appointment even if I did not have an appointment More

by DPOCILE02 Verified Customer Verified Customer

Report | Print

Excellent customer service very nice dealer and clean. I would recommend Kendall dodge to anyone. And service writer Hugo Monterroso was very professiona. ⭐️ I would recommend Kendall dodge to anyone. And service writer Hugo Monterroso was very professiona. ⭐️ More

by LANZAROTE_PAINTING Verified Customer Verified Customer

Report | Print