Humberto "Beto" Rodriguez

Beto stepped in to resolve my issue regarding my cars extended warranty that I needed resolved immediately extended warranty that I needed resolved immediately More

Report | Print

I have been a Royal Kia customer since 2012, and today’s experience reminded me why I will never go anywhere else. My family has a deep history here; I’ve sent my children to Royal for their vehicles, and m experience reminded me why I will never go anywhere else. My family has a deep history here; I’ve sent my children to Royal for their vehicles, and my parents were loyal customers as well. Today, I traded in my Kia Soul for a 2024 Sportage EX, and the experience was simply world-class. I want to give a special thank you to Luis Fragozo and Leila Thompson for their initial help and for truly valuing my history with the Royal family. A very special shout-out goes to Jesus Camargo, who handled the final steps of my purchase. Jesus was simply outstanding—patient, professional, and so personable that I felt like I was making a new family friend. He made the entire process seamless and stress-free. It was also a pleasure to have the General Sales Manager, Beto Rodriguez, stop by to say hello. Having the leadership take the time to personally welcome a legacy customer really reinforces why this dealership is so special. I also want to recognize Arianna Sandoval in the service department. I came in earlier in the week for service, and she took such great care of me, ensuring my vehicle was in top shape for this transition. It’s rare to find a dealership where every department—from service to sales—operates with such high standards. Thank you also to Kevin Cravo for his leadership behind the scenes. From the fair trade-in value for my Soul to the final delivery, everything was handled with total transparency. If you want a dealership that treats you like a neighbor and respects your loyalty, go see the team at Royal Kia. I’m driving home today with a great new car and a very grateful heart! More

Report | Print

I have been searching for a vehicle for a while now. Went to another dealership and was not happy at all with the customer service and the lack of follow through. The salesman even lost my phone number. Went to another dealership and was not happy at all with the customer service and the lack of follow through. The salesman even lost my phone number. After being referred to Royal Kia by a friend who I have the utmost respect and trust I felt like I made the best decision in purchasing our vehicle there. This was my first time at Royal and it was somewhere I would have never have thought to go. My only regret is not coming here sooner. The deal was smooth and Jesus Camargo the salesman was very polite and knowledgeable. The sales manger Humberto was also a pleasure to work with. Thank you again Royal Kia. I will definitely be referring my friend and family to your dealership. More

Report | Print

Jesus was very thorough with explaining the features and took time to answer all questions, took time to answer all questions, More

Report | Print

Luis and Lu went above and beyond to make this experience a stellar one. Luis has top-notch communication and customer service skills. I, myself, have visited car lots before with high-pressure sales staff t a stellar one. Luis has top-notch communication and customer service skills. I, myself, have visited car lots before with high-pressure sales staff that have made me run far away from that pressure. Royal's philosophy has sold me on this dealership. Whether it's another Kia, or another vehicle, our first choice will be Royal and Luis. Being treated like family, with dignity, respect, and a warm smile, Royal Auto Group is the way to go. Thank you all, especially Luis and Lu! More

Report | Print

Love, love love my new Sorento Hybrid Prestige. The safety features are amazing! And I got the desired vehicle at a fair price. The dealership even brought the vehicle to my home for a test driv The safety features are amazing! And I got the desired vehicle at a fair price. The dealership even brought the vehicle to my home for a test drive. And brought it back out when we agreed on a price. All documents were signed on line so I didn't have to sit at the dealership. More

Report | Print

Great efficient service - the team was helpful in getting me through the process quickly after agreeing on a price me through the process quickly after agreeing on a price More

Report | Print

Jesus Camargo and Derek Hayes were exceptional sales representatives. Made our purchase go were smoothly. representatives. Made our purchase go were smoothly. More

Report | Print

Absolutely FANTASTIC. I’ve never had someone sit down and explain the break down of my inspection with me. I know nothing about cars but he explained what numbers meant an I’ve never had someone sit down and explain the break down of my inspection with me. I know nothing about cars but he explained what numbers meant and all the details very well. This was my first oil change experience at the dealership and I will continue to get my vehicle maintained here because it was super easy and fast. This is a wonderful team. More

Report | Print

My family has purchased over 10 vehicles from Royal Kia. We have had multiple sales consultants and have always been incredibly happy. Jesus has been the best! Thank you Royal Kia and thank you Jesus!!! We have had multiple sales consultants and have always been incredibly happy. Jesus has been the best! Thank you Royal Kia and thank you Jesus!!! More

Report | Print