ZACH CAMPBELL

Jawad was personable, efficient, and kind throughout the process. I appreciated his professionalism and how smoothly he handled everything. My experience with Zac, however, was just okay. At one point, h process. I appreciated his professionalism and how smoothly he handled everything. My experience with Zac, however, was just okay. At one point, he told me that if they ran my credit, the inquiry would “go away” after I purchased a car. I found that statement pretty hilarious—and concerning—because that is not how credit inquiries work. I would expect someone handling financing at a dealership to provide customers with accurate information about the credit process. Overall, Jawad and some others made the experience much more positive. More

by rosemary1924 Verified Customer Verified Customer

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Staff was very professional and did not play any games. Car was as described, and as promised. They even sent me on my way with a full tank of fuel. I highly recommend this place Car was as described, and as promised. They even sent me on my way with a full tank of fuel. I highly recommend this place More

by vhohing Verified Customer Verified Customer

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My experience at the dealership was quite amazing with a top-dog level of service from staff and specifically from Ian Stauffer who works in respect of the buyer with a grand tenacity. top-dog level of service from staff and specifically from Ian Stauffer who works in respect of the buyer with a grand tenacity. More

by ROBBIEDAVIDSON2007 Verified Customer Verified Customer

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Sneaky sales tactics. Replacing prices. Selling us things that are included already like key fob insurance then we find out it’s included. Adding warranty when we thought Replacing prices. Selling us things that are included already like key fob insurance then we find out it’s included. Adding warranty when we thought that was included so sneaking in $6000 when we did not authorise. Calling warranty under Zurich rather than saying warranty so we had no idea what the $6000 fee was - sure, it’s a 3rd party company. And why sell us a 3rd party warranty? That seems like Mercedes can’t stand behind their own service department? Adding things like scratch resistance coating when we never asked for ing us to pay for it. Another thing is the way they charge - adding to our monthly payment rather than telling us how much we are paying. Complete scams - someone should really look into how they conduct business. We buy a car every three years and I won’t be going back. We bought 5 cars in 6 years from Audi down the street and they never had these tactics. You hit a new low. More

by JGDEMANUELE Verified Customer Verified Customer

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Very good place and good deals love the cars and trucks they have to offer and great service they have to offer and great service More

by daniellopezvilla Verified Customer Verified Customer

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The whole process of buying a brand new car was an absolute joy from the start. From looking over the cars online at home no pressure finding the car we like chatting with Zach online back-and-forth absolute joy from the start. From looking over the cars online at home no pressure finding the car we like chatting with Zach online back-and-forth and then finally going in and signing the contract was a no stress no anxiety experience. we were in and out. the general manager. Vic was very nice and professional and courteous. A+ service. thank you guys so much for the beautiful E350 4Matic. We absolutely love it. More

by wheeler1433 Verified Customer Verified Customer

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When I first called, Josh answered the phone. I already knew which car I wanted and shared that with him. I could tell he was newer to the industry, so I requested to speak with a manager, with w I already knew which car I wanted and shared that with him. I could tell he was newer to the industry, so I requested to speak with a manager, with whom I ultimately handled the negotiation. More

by donna47 Verified Customer Verified Customer

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They were very professional. The car is working great . They were also very friendly and fast The car is working great . They were also very friendly and fast More

by brianredhair1 Verified Customer Verified Customer

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Professional team and welcoming people . Service advisor clearly explained repairs , pricing and timeline .Thank you Rockline Mercedes Benz ! Service advisor clearly explained repairs , pricing and timeline .Thank you Rockline Mercedes Benz ! More

by TITERNIK2007 Verified Customer Verified Customer

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Very patient with my plan to purchase and ship a car from a remote location. Also tolerant of the delay I caused using USPS to send checks. a remote location. Also tolerant of the delay I caused using USPS to send checks. More

by PERALTADARRYL82 Verified Customer Verified Customer

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