ZACH CAMPBELL

My experience at the dealership was quite amazing with a top-dog level of service from staff and specifically from Ian Stauffer who works in respect of the buyer with a grand tenacity. top-dog level of service from staff and specifically from Ian Stauffer who works in respect of the buyer with a grand tenacity. More

by ROBBIEDAVIDSON2007 Verified Customer Verified Customer

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Sneaky sales tactics. Replacing prices. Selling us things that are included already like key fob insurance then we find out it’s included. Adding warranty when we thought Replacing prices. Selling us things that are included already like key fob insurance then we find out it’s included. Adding warranty when we thought that was included so sneaking in $6000 when we did not authorise. Calling warranty under Zurich rather than saying warranty so we had no idea what the $6000 fee was - sure, it’s a 3rd party company. And why sell us a 3rd party warranty? That seems like Mercedes can’t stand behind their own service department? Adding things like scratch resistance coating when we never asked for ing us to pay for it. Another thing is the way they charge - adding to our monthly payment rather than telling us how much we are paying. Complete scams - someone should really look into how they conduct business. We buy a car every three years and I won’t be going back. We bought 5 cars in 6 years from Audi down the street and they never had these tactics. You hit a new low. More

by JGDEMANUELE Verified Customer Verified Customer

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Very good place and good deals love the cars and trucks they have to offer and great service they have to offer and great service More

by daniellopezvilla Verified Customer Verified Customer

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The whole process of buying a brand new car was an absolute joy from the start. From looking over the cars online at home no pressure finding the car we like chatting with Zach online back-and-forth absolute joy from the start. From looking over the cars online at home no pressure finding the car we like chatting with Zach online back-and-forth and then finally going in and signing the contract was a no stress no anxiety experience. we were in and out. the general manager. Vic was very nice and professional and courteous. A+ service. thank you guys so much for the beautiful E350 4Matic. We absolutely love it. More

by wheeler1433 Verified Customer Verified Customer

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When I first called, Josh answered the phone. I already knew which car I wanted and shared that with him. I could tell he was newer to the industry, so I requested to speak with a manager, with w I already knew which car I wanted and shared that with him. I could tell he was newer to the industry, so I requested to speak with a manager, with whom I ultimately handled the negotiation. More

by donna47 Verified Customer Verified Customer

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They were very professional. The car is working great . They were also very friendly and fast The car is working great . They were also very friendly and fast More

by brianredhair1 Verified Customer Verified Customer

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Professional team and welcoming people . Service advisor clearly explained repairs , pricing and timeline .Thank you Rockline Mercedes Benz ! Service advisor clearly explained repairs , pricing and timeline .Thank you Rockline Mercedes Benz ! More

by TITERNIK2007 Verified Customer Verified Customer

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Very patient with my plan to purchase and ship a car from a remote location. Also tolerant of the delay I caused using USPS to send checks. a remote location. Also tolerant of the delay I caused using USPS to send checks. More

by PERALTADARRYL82 Verified Customer Verified Customer

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Purchasing my Mercedes was a peasant experience, everyone we encountered during the process was professional and friendly. we encountered during the process was professional and friendly. More

by OCONNELLPHD Verified Customer Verified Customer

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Initially I was happy with Mercedes of Rocklin as Mike the salesperson was very polite and helpful. I ended up buying a vehicle for my son and drove home without the car mats. It took multiple requests an the salesperson was very polite and helpful. I ended up buying a vehicle for my son and drove home without the car mats. It took multiple requests and planning to finally have the mats delivered and they delivered the incorrect ones. I reached out to the general manager Darren Arnaud via email and phone call. I didn’t hear back from him at all. Unfortunately I will not go back for my other son’s vehicle at this dealership. Jaswinder worked with Zach and finally had Miquel drive the correct mats to me. My son knew I would by him a vehicle but didn’t know I would buy it early as a surprise- I would have loved the surprise to have been a much smoother process. My expectations were not met at this dealership and I certainly did not feel they were going to make my experience right after the mishap with my mats. Forgetting the mats, sending the wrong ones, and having me call multiple times to receive the correct ones after buying a car from this dealership… and NO response from the general manager after I contacted him via email and phone call? Not a good experience. More

by sunnidiben Verified Customer Verified Customer

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