JOSHUA PRUDHOMME

Mercedes-Benz of Rocklin responded

Thank you for sharing your thoughts on our vehicle lineup and deals. We’re thrilled the used Chevrolet 2500 caught your eye and that you enjoyed our service. We hope to welcome you back soon.

Mercedes-Benz of Rocklin responded

It’s great to hear that your visit for the Mercedes-Benz GLC 300 was efficient and that our team addressed all your questions. Thank you for the five-star rating and we look forward to assisting you again.

Mercedes-Benz of Rocklin responded

Nan, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Mercedes-Benz of Rocklin responded

Thank you for recognizing our professional team and welcoming atmosphere. We’re glad our service advisor could clearly explain your repairs, pricing, and timeline. We appreciate you trusting your Mercedes-Benz with us and look forward to assisting you again.

Mercedes-Benz of Rocklin responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Mercedes-Benz of Rocklin responded

It’s great to hear the process was smooth and our team provided attentive service. We’re happy your Mercedes Benz was checked in quickly and completed on time. Thanks for choosing us and we look forward to helping with any future needs.

Mercedes-Benz of Rocklin responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mercedes-Benz of Rocklin to be a positive one. Please don't hesitate to reach out if you need anything else.

Mercedes-Benz of Rocklin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.