Ian Maher | Page 34

Otto is the perfect to buy and to maintain a vehicle. We are second time customers and we bought another Cadillac because of the excellent way we are treated by Steve LeMon, Bill McLean and everyone at Ot We are second time customers and we bought another Cadillac because of the excellent way we are treated by Steve LeMon, Bill McLean and everyone at Otto. More

by MCARLSON4 Verified Customer Verified Customer

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Friendly, Knowledgeable & Accommodating We only came to Albany to check out a color...and a day later we drove away with a new XT5. That says it all. Otto’s staff was very knowledgeable an We only came to Albany to check out a color...and a day later we drove away with a new XT5. That says it all. Otto’s staff was very knowledgeable and helpful...making the decision to buy much less stressful...in fact very easy. While everything was discribed & they were very good about setting everything up for us...I suspect that a refresher course would be very helpful in a week or so as there is so much to learn & understand! I would recommend this experience with Otto to anyone looking for a vehicle. More

by hkrcat Verified Customer Verified Customer

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Great place to do business Nice place to do business,Declan was a very good salesperson to deal with and the deal I received was good and fair and I was happy to buy from OTTO C Nice place to do business,Declan was a very good salesperson to deal with and the deal I received was good and fair and I was happy to buy from OTTO Cadillac ! More

by JLANGERLAAN Verified Customer Verified Customer

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The usual fine service I have been to Otto at least five times over the last two and a half years and the service department has always been courteous and efficient. Waiting I have been to Otto at least five times over the last two and a half years and the service department has always been courteous and efficient. Waiting area is comfortable and neat and the vehicles are fun to ogle. I haven’t returned again because of an incomplete or botched repair. Says a lot about the Otto dealership! More

by acgilbert797 Verified Customer Verified Customer

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They were very helpful with my wife ,when choosing the SUV Not pushy and handled all my needs very well. So far very happy with the SUV and so is my wife.(and that's the most important.) Thank You!! Not pushy and handled all my needs very well. So far very happy with the SUV and so is my wife.(and that's the most important.) Thank You!! More

by REDDOG4624 Verified Customer Verified Customer

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Sold me a car then sold it to someone else. Chris Otto sold me a CPO 2016 XTS on Friday. I was told that the car would be in the shop all weekend and that I could come in on Monday for the car. Chris Otto sold me a CPO 2016 XTS on Friday. I was told that the car would be in the shop all weekend and that I could come in on Monday for the car. On Saturday Otto Cadillac sold the car to another person without talking to me. The salesperson wrote my phone number incorrectly so I was not contacted. In 54 years of buying cars this was my worst experience ever. If the CPO program was not so important to me I would have never purchased a car from them, I located another vehicle which they purchased from another dealer and certified it. I had to do their job in locating a car. Chris located a car but wanted to charge me$2,000.00 more than the original deal we agreed to. BAD BUSINESS, NO CUSTOMER CONSIDERATION!! More

by MARTYHEBERT Verified Customer Verified Customer

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New Car Purchase XTS Mike was very knowledgeable about our XTS and also in finalizing the closing paperwork.This is not the first vehicle that we've purchased from Otto Mike was very knowledgeable about our XTS and also in finalizing the closing paperwork.This is not the first vehicle that we've purchased from Otto. We would definitely recommend. him More

by SHERL Verified Customer Verified Customer

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Professional and honest Both the salesman Declan Cohen and the finance manager Ian Maher were courteous, professional and honest. I would recommend this dealership to friend Both the salesman Declan Cohen and the finance manager Ian Maher were courteous, professional and honest. I would recommend this dealership to friends and colleagues. More

by JIMCRESCENZI Verified Customer Verified Customer

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Awesome Experience! My husband & I were looking for a vehicle that Otto did not have on their lot. Declan immediately went to work & within 2 days he was able to locate t My husband & I were looking for a vehicle that Otto did not have on their lot. Declan immediately went to work & within 2 days he was able to locate the Cadi we were looking for! The whole experience was great!! Most dealerships I have dealt with in the past would have pushed us to purchase a vehicle on their lot, not once was that even suggested! Declan understood what we were looking for & definitely delivered!! Declan & Ian were both amazing to deal with!! Definitely one of the best car buying experiences I’ve ever had!! More

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great very easy to deal with. I have met and called Mike many times and bugged him, he is very patient. He has taken care of me every time. very easy to deal with. I have met and called Mike many times and bugged him, he is very patient. He has taken care of me every time. More

by susanruss Verified Customer Verified Customer

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