Isaac Hart | Page 2

they were so nice & helped with everything they could! i would definitely reccomend going to toyota in somerset. they were so nice & helped with everything they could! i’ll never go anywhere or see anyone i would definitely reccomend going to toyota in somerset. they were so nice & helped with everything they could! i’ll never go anywhere or see anyone else! More

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Very satisfied customer From the first moment he shook my hand, Isaac made me and my husband feel very comfortable. He listened to what we wanted price wise and bless his hea From the first moment he shook my hand, Isaac made me and my husband feel very comfortable. He listened to what we wanted price wise and bless his heart I can be a handful but he talked with us about family and left very happy with my Toyota Camry. Would recommend Toyota of Somerset to all my family and friends. More

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18 Hybrid Stopped in to look at a Hybrid Highlander, not really expecitng to buy. But Issac went above and beyond what we expected, and price and trade was a l Stopped in to look at a Hybrid Highlander, not really expecitng to buy. But Issac went above and beyond what we expected, and price and trade was a lot better anticapated. Smooth pleasant experience. More

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Went for oil change, drove away with new truck Went for regular service on Highlander and found a great deal on a certified Tundra pickup. Happy with offer for trade in and purchased Tundra. Very h Went for regular service on Highlander and found a great deal on a certified Tundra pickup. Happy with offer for trade in and purchased Tundra. Very happy with transaction! More

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Hassle free experience We arrived at the dealership to lease a new sienna minivan. We knew that we wanted an XLE or equivalent. We were approached by a very courteous and pr We arrived at the dealership to lease a new sienna minivan. We knew that we wanted an XLE or equivalent. We were approached by a very courteous and professional member of the sales team and had the van of our choice in our possession within two and a half hours. It is THE most hassle free car buying experience I ever had and will definitely buy there in the future. More

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Superior Service As in the past and current visit, Somerset Toyota has shown great kindness, very professional & knowledgeable They explained all features very well a As in the past and current visit, Somerset Toyota has shown great kindness, very professional & knowledgeable They explained all features very well and worked very hard to make me feel welcome. These are just a few of the reasons I return to Toyota of Somerset. Isaac Hart is one of kind salesman and made me feel appreciated. You are lucky to have a sales person like him. More

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Purchase of 2018 Camry My salesman, Isaac Hart, was wonderful. He and the others there treated me very well. I would highly recommend Isaac and the Somerset, KY dealership! My salesman, Isaac Hart, was wonderful. He and the others there treated me very well. I would highly recommend Isaac and the Somerset, KY dealership! More

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Great people. Bought a truck here 4 years ago and this time an suv , It was cold and Isaac was very helpful and made sure that he helped with anything I needed to Bought a truck here 4 years ago and this time an suv , It was cold and Isaac was very helpful and made sure that he helped with anything I needed to make a smooth sale , Great service , Great people . More

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Wonderful experience at this Toyota Dealership. Issac was a very knowledgeable salesman with a wonderful attitude and a friendly personality. All the men involved in our purchase were great. Thank y Issac was a very knowledgeable salesman with a wonderful attitude and a friendly personality. All the men involved in our purchase were great. Thank you, More

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2017 Highlander Lease My wife went to the dealership in the afternoon to look at the Highlanders. During the visit she worked with Jeff who was very nice, very helpful. We My wife went to the dealership in the afternoon to look at the Highlanders. During the visit she worked with Jeff who was very nice, very helpful. We returned once I got off work to look at what my wife had found. Jeff was busy so he deferred us to Christian. Christian was also very hopeful, continuing the trend of good sales people we have encountered at this dealership. When we originally arrived Christian got the keys to two different vehicles for us. We wanted to drive the SE, and the limited trim packages. We drove the limited first. Once we arrived back at the dealership from the testdrive, that is when things took a turn. That was also our first encounter with Isaac. We pulled back into the lot directly behind another couple who were also looking at the SE and a couple of other models, but we could tell that their intentions were primarily geared toward the SE. At this time, this particular dealership only had one SE in stock. Isaac began helping the other couple. At the request he began to search for the keys for the SAT, and Christian told him at that point that he had already gotten the keys out and put them in the vehicle because we were looking at it. Isaac took his customers over to the vehicle and began showing it to them. At the same time I walked over to it and began looking at it also, Mainly waiting for them to get done so that I could take it for the test drive. During this time Isaac told the other couple that they could read it, which was fine, we didn't care to wait for them to get back. He instructed them to park it's up near the door when they were done. That was the first set of alarm bells. Have a feeling were this was going, we were waiting for them by the door when they got back. At our urging, Christian tried to get the keys from Isaac so we could take our test drive. Isaac refused. As in, "I already have the keys. "And then he turned and walked inside. At our request, Christian brought us the sales manager, Lloyd. He said he would talk to Isaac. He came back and said the other couple were interested in it and we would not be able to test drive it. We assured him that we would either test drive it, or leave, that we understood we may not be able to take it home that day if the other couple purchased the one in stock and we had to wait for another one to come in, but we had just as much right to take our test drive as the other couple since they were still talking numbers at that point and no documents had been signed. Unsurprisingly, he came back with the keys. The rest of the trip was largely uneventful, but I feel it is worth noting that Isaac avoid all contact, verbal, eye, or otherwise, the rest of the five hours we spent at that dealership that night. There was never an apology for being so rude, and rude he was. We informed Lloyd, who was trying to maintain control of the situation, that regardless of his customers Isaac's attitude and demeanor reflected on the entire dealership, and reached way past this particular sale. Summary: If you want a kind easygoing sales professional, Christian and Jeff are highly recommended. If you want to deal with a complete a$$hat, Isaac is your guy. As for the dealership on the whole... it's got its pros and cons. I may not avoid it in the future, but I won't be going out of my way to go back. My time is too valuable to deal with unreasonable people and this situation turned what would have been a theee hour trip into a five hour trip with a side of high blood pressure. I'll mark that I would recommend the dealership but it will be with a word of caution. More

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