Isaac Hidder
Isaac Hidder at Bob Rohrman Schaumburg Kia

Isaac Hidder | Page 3

Service Advisor

Bob Rohrman Schaumburg Kia

1100 E Golf Rd
Schaumburg, IL 60173

not yet
rated
261 Reviews
not yet
rated

261 Reviews

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Dealership Experience

4 yrs, 7 mos

Industry Experience

8 yrs

261 Reviews of Isaac Hidder

January 05, 2023

Dealership Rating
Employee Rating

I brought my car there 4 times and my car not fix . I have gas fumes coming from my tail pipes .They said that the way it suppose to be . I'm would really like for a manager to call me . I have a 2018 k More

by TERRYONSHORTER12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: It's another man that slim built that told me bout my car

Jan 09, 2023

Bob Rohrman Schaumburg Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Jan 09, 2023

Bob Rohrman Schaumburg Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Jan 09, 2023

TERRYONSHORTER12 responded

I just would like my car to be fix without your employees lying to me . Gas smell should not be coming from my tail pipes

January 05, 2023

Dealership Rating
Employee Rating

Outdated building. Friendly service reps. Had to wait 10 minutes for the cashier. Walked to the showroom and lots of sales rep and nobody greeted me. More

by akhad13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2023

Bob Rohrman Schaumburg Kia responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

December 31, 2022

Dealership Rating
Employee Rating

I was able to talk with someone right at the start of my appointment. I felt clear on what they were going to do first, appreciated the computer breakdown of the suggested services, felt like I had time to More

by SARAH.KROPSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 31, 2022

Bob Rohrman Schaumburg Kia responded

Sarah, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Isaac and our team met your expectations. Thank you for choosing Schaumburg Kia, we look forward to having you as a valued customer for many years to come!

December 28, 2022

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Employee Rating

I could not have been happier with the service and the communication Isaac kept me updated on the diagnosis and when the car would be ready!! Great service More

by dstramblay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 29, 2022

Bob Rohrman Schaumburg Kia responded

Thank you so much for your kind words, and for taking the time to leave us feedback! We will let Isaac know how much you enjoyed working with him.

December 27, 2022

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Employee Rating

People were great there. Didn’t take as long as they said either. Good experience. More

by Porters1129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: MarK Robles

Dec 28, 2022

Bob Rohrman Schaumburg Kia responded

We’re glad we could deliver a 5-star experience! Thank you for working with us here at Bob Rohrman Schaumburg Kia.

December 27, 2022

Dealership Rating
Employee Rating

Great consistent service. The person helping me out was very polite and helpful throughout the entire process. More

by JJREYES707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 27, 2022

Bob Rohrman Schaumburg Kia responded

We pride ourselves on delivering a straightforward and seamless experience for our guests and are thrilled you had a positive visit with us! Thanks for choosing Bob Rohrman Schaumburg Kia.

December 25, 2022

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Employee Rating

Service and repair shop that is honest about the work needing to be done and will work with you to make sure you get the service and care that you need. More

by KiaLov3r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Medina, Fil Principato, Johnny Ortiz , Bill Brennan, Gabriel Biggs

Dec 27, 2022

Bob Rohrman Schaumburg Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Schaumburg Kia.

December 24, 2022

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Employee Rating

Everyone at Schaumburg Kia was efficient and helpful. My car was gandled with great car.l More

by DONNAHIDDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fil Principato , Anthony Longobardi

Dec 27, 2022

Bob Rohrman Schaumburg Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 21, 2022

Dealership Rating
Employee Rating

I realized, because of the relative uniqueness of my Soul EV that this was going to be a big job. I appreciate the persistance of Service mana]gement in getting the new battery from Kia and keeping me infor More

by Nathan.hobaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isaac Basurto, Brian Montes, Aaliyah Ortiz, MarK Robles, Parts people very helpful...didn't get names

Dec 21, 2022

Bob Rohrman Schaumburg Kia responded

Hi Nathan, We are thrilled to receive this review of Bob Rohrman Schaumburg Kia. Our team is dedicated to providing dependable and thorough service, no matter the challenge! Your feedback tells us that we are meeting that standard! Fil, Isaac, and the team will appreciate your kind words. Thank you for working with us!

December 17, 2022

Dealership Rating
Employee Rating

A great dealership nice people and good cars the service department is very good well done More

by Hector18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: MarK Robles

Dec 18, 2022

Bob Rohrman Schaumburg Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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