I brought my car there 4 times and my car not fix .
I have gas fumes coming from my tail pipes .They said that the way it suppose to be . I'm would really like for a manager to call me . I have a 2018 k
I have gas fumes coming from my tail pipes .They said that the way it suppose to be . I'm would really like for a manager to call me . I have a 2018 kia stinger and there no way fumes suppose to come out of there just because I'm a woman they keep tell me something different each time I come there. They even went far as one of the workers saying he have the same car and that the way it suppose to be. I would not recommend any woman to get a car from there cause it something goes wrong it will be a lot of lying told to u .
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by TERRYONSHORTER12
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
It's another man that slim built that told me bout my car
Jan 09, 2023 -
Bob Rohrman Schaumburg Kia responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Jan 09, 2023 -
Bob Rohrman Schaumburg Kia responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Jan 09, 2023 -
TERRYONSHORTER12 responded
I just would like my car to be fix without your employees lying to me . Gas smell should not be coming from my tail pipes
Outdated building.
Friendly service reps. Had to wait 10 minutes for the cashier. Walked to the showroom and lots of sales rep and nobody greeted me.
Friendly service reps. Had to wait 10 minutes for the cashier. Walked to the showroom and lots of sales rep and nobody greeted me.
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by akhad13
Verified Customer
Verified Customer
Service Price Transparency
Jan 06, 2023 -
Bob Rohrman Schaumburg Kia responded
Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.
I was able to talk with someone right at the start of my
appointment. I felt clear on what they were going to do first, appreciated the computer breakdown of the suggested services, felt like I had time to
appointment. I felt clear on what they were going to do first, appreciated the computer breakdown of the suggested services, felt like I had time to ask questions and was pleased with the result.
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by SARAH.KROPSKI
Verified Customer
Verified Customer
Service Price Transparency
Dec 31, 2022 -
Bob Rohrman Schaumburg Kia responded
Sarah, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Isaac and our team met your expectations. Thank you for choosing Schaumburg Kia, we look forward to having you as a valued customer for many years to come!
I could not have been happier with the service and the
communication Isaac kept me updated on the diagnosis and when the car would be ready!! Great service
communication Isaac kept me updated on the diagnosis and when the car would be ready!! Great service
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by dstramblay
Verified Customer
Verified Customer
Service Price Transparency
Dec 29, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you so much for your kind words, and for taking the time to leave us feedback! We will let Isaac know how much you enjoyed working with him.
People were great there.
Didn’t take as long as they said either. Good experience.
Didn’t take as long as they said either. Good experience.
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by Porters1129
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
MarK Robles
Dec 28, 2022 -
Bob Rohrman Schaumburg Kia responded
We’re glad we could deliver a 5-star experience! Thank you for working with us here at Bob Rohrman Schaumburg Kia.
Great consistent service.
The person helping me out was very polite and helpful throughout the entire process.
The person helping me out was very polite and helpful throughout the entire process.
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by JJREYES707
Verified Customer
Verified Customer
Service Price Transparency
Dec 27, 2022 -
Bob Rohrman Schaumburg Kia responded
We pride ourselves on delivering a straightforward and seamless experience for our guests and are thrilled you had a positive visit with us! Thanks for choosing Bob Rohrman Schaumburg Kia.
Service and repair shop that is honest about the work
needing to be done and will work with you to make sure you get the service and care that you need.
needing to be done and will work with you to make sure you get the service and care that you need.
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by KiaLov3r
Verified Customer
Verified Customer
Service Price Transparency
Dec 27, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Schaumburg Kia.
Everyone at Schaumburg Kia was efficient and helpful.
My car was gandled with great car.l
My car was gandled with great car.l
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by DONNAHIDDER
Verified Customer
Verified Customer
Service Price Transparency
Dec 27, 2022 -
Bob Rohrman Schaumburg Kia responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
I realized, because of the relative uniqueness of my Soul
EV that this was going to be a big job. I appreciate the persistance of Service mana]gement in getting the new battery from Kia and keeping me infor
EV that this was going to be a big job. I appreciate the persistance of Service mana]gement in getting the new battery from Kia and keeping me informed as we waited..That the job was covered by warranty was wonderful and says a great deal about Kia's service committment. Thanks to Fil and Isaac H in Service who kept me posted on progress and to thje service tech who did the work (i was introduced but don't remember his name).. And one more big thank you to Isaac Hidder for getting this over the finish line. The battery charges to original levels and since I bought the car used, it's better than it ever was since I've owned it.
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by Nathan.hobaugh
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Isaac Basurto, Brian Montes, Aaliyah Ortiz, MarK Robles, Parts people very helpful...didn't get names
Dec 21, 2022 -
Bob Rohrman Schaumburg Kia responded
Hi Nathan,
We are thrilled to receive this review of Bob Rohrman Schaumburg Kia. Our team is dedicated to providing dependable and thorough service, no matter the challenge! Your feedback tells us that we are meeting that standard! Fil, Isaac, and the team will appreciate your kind words. Thank you for working with us!
A great dealership nice people and good cars the service
department is very good well done
department is very good well done
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by Hector18
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
MarK Robles
Dec 18, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!