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Isaac Hidder
Isaac Hidder | Page 7
Service Advisor
Bob Rohrman Schaumburg Kia
1100 E Golf Rd
Schaumburg, IL 60173
261 Reviews
Dealership Experience
4 yrs, 7 mos
Industry Experience
8 yrs
261 Reviews of Isaac Hidder
October 14, 2022
Manager (Phil P) and staff (Isaac B) are unprofessional and rude. I took my kia to have the automatic power door fix and an issue with on of my seat belt. After I had left my van, the service guy Isaac cal and rude. I took my kia to have the automatic power door fix and an issue with on of my seat belt. After I had left my van, the service guy Isaac called me and told me that the seat beat repair was not cover through the warranty and If i wanted it fix, Ill have to pay 1,200 something. I told him," that we only wanted the power door fix and that was all. He told me that, he will still have to charge me for the diagnostic fee of $165. Which he never told me about. I told him, you never told me there was a diagnostic fee. He stated that he told me about a diagnostic fee for the seat belt. When I denied he told, he told me he did and that I'm doing the same thing that other customers do when they find out how much the diagnostic fee is. By that time I was already mad due to the fact that he wanted me to pay for something that I was not aware of. I asked to speak with the manager. The manager called me. As I'm explaining what happens, he interupts me and says, " If you wouldn't of agreed on the diagnostic fee then we wouldn't of service your car." He basically said I was lying. Well that didn't help the situation at all. I told him that he didnt even let me finish telling him everything and that he interrupted me. Phil said I didnt interupt up. Me: yes you did. Phil: (sarcasticly) says. okay Ms. so no one is allow to talk, only you can talk. Lets let Ms. talk until she is finish. You been talking for 10 mins. Me: I haven't been on the phone with you for 10 mins. By this time I had enough. Things really fired up after that. I finally asked to speak with a supervisor and he said, " there was no one higher than him. He was the manager. Okay tell me who you want to speak with." Me: Not you someone higher than you. I told him to give me corporates number. Which he did. I called kia affairs line. I put in a complaint. I ask the person from the affair line to help me out, with who I can speak to about the inccident. She advised me to called Kia Service and ask to speak with the general manager or the owner. I called and the reception and she forward my call to the general manager's (Ricky P) VM. I left a message and of course he never returned my call. Well the following day, I went to pick up my van. The service guy that help me out was sarcastic. I had his pen and my keys in one hand. He told me with a smirk and sacastic, " can have my pen back? I know its a nice pen and all." Me: I'm going to steal your pen. I had me keys in the same hand(right) and I was just grabbing them with my left." He just continuing smirk. I left. I always have problem with this service dealer. This is not the first time. My advise go somewhere else. The service dealer in Palatine is so much better. More
by jsacosta2460
Verified CustomerOther Employees Tagged: Fil Principato , Isaac Basurto, Jeanna Rice
October 11, 2022
I brought my car in for a recall along with some other issues, the main one being my car was shaking when applying the breaks above around 35 mph. After work was done, on the drive home I noticed it was s issues, the main one being my car was shaking when applying the breaks above around 35 mph. After work was done, on the drive home I noticed it was still shaking. Obviously, no one test drove the vehicle to see if the repairs actually fixed the issue. I picked up the vehicle October 1st, and first called that afternoon. It is now October 11th; I've called almost every day since I picked up the vehicle, and I've left 3 voice mails. I have not received any communication back. I'm not sure how this place is in business if this is how they treat their customers. This is by far the worst customer service I have ever received. More
by AJKRAVAT
Other Employees Tagged: Isaac Basurto, MarK Robles
October 05, 2022
Checked in and went through everything quickly. Questions were answered and there was no confusion in what was expected. Great experience. Questions were answered and there was no confusion in what was expected. Great experience. More
by zbriber26
Other Employees Tagged: Isaac Basurto, MarK Robles
September 28, 2022
Isaac who was my contact for my service was professional, communicated well, and was knowledgeable. Service cost was on the higher side of the average I looked up on the internet. I had all the brakes, an communicated well, and was knowledgeable. Service cost was on the higher side of the average I looked up on the internet. I had all the brakes, an oil change, brake fluid, and fuel injection maintenance done. They washed and vacuumed the car so when I drove away the car visibly and operationally felt like new. More
by Chris N
September 23, 2022
Worst Customer service ever. Communication is non existent. Will never recommend them for anything. Terrible shame they couldnt be honest with me. Communication is non existent. Will never recommend them for anything. Terrible shame they couldnt be honest with me. More
by MONICAMANIEZ73
Other Employees Tagged: Isaac Basurto, MarK Robles
September 22, 2022
Professional staff , fast service , friendly people , clean facility ,and manager did everything neatly and quickly. clean facility ,and manager did everything neatly and quickly. More
by batyr7049
Other Employees Tagged: Fil Principato , Isaac Basurto, MarK Robles
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