Mark was great, very helpful.
Service was quick too and I like that a lot!
Service was quick too and I like that a lot!
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by TATKOWSKA.ANETA
Verified Customer
Verified Customer
Other Employees Tagged:
Isaac Basurto, MarK Robles
Oct 11, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you for the great review! We are so glad to hear that Mark delivered such a successful service experience. Drive safely, and we hope to see you back again at Bob Rohrman Schaumburg Kia!
I brought my car in for a recall along with some other
issues, the main one being my car was shaking when applying the breaks above around 35 mph. After work was done, on the drive home I noticed it was s
issues, the main one being my car was shaking when applying the breaks above around 35 mph. After work was done, on the drive home I noticed it was still shaking. Obviously, no one test drove the vehicle to see if the repairs actually fixed the issue. I picked up the vehicle October 1st, and first called that afternoon. It is now October 11th; I've called almost every day since I picked up the vehicle, and I've left 3 voice mails. I have not received any communication back. I'm not sure how this place is in business if this is how they treat their customers. This is by far the worst customer service I have ever received.
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by AJKRAVAT
Verified Customer
Verified Customer
Other Employees Tagged:
Isaac Basurto, MarK Robles
Oct 14, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Good attention and good service, their communication was
good and their worked on good time
good and their worked on good time
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by PRINCE8700
Verified Customer
Verified Customer
Other Employees Tagged:
Isaac Basurto, MarK Robles
Oct 08, 2022 -
Bob Rohrman Schaumburg Kia responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Checked in and went through everything quickly.
Questions were answered and there was no confusion in what was expected. Great experience.
Questions were answered and there was no confusion in what was expected. Great experience.
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by zbriber26
Verified Customer
Verified Customer
Other Employees Tagged:
Isaac Basurto, MarK Robles
Oct 05, 2022 -
Bob Rohrman Schaumburg Kia responded
It is gratifying to hear that our team was so helpful and attentive. Thank you for choosing Bob Rohrman Schaumburg Kia and for sharing your feedback. Have a wonderful day!
The service was relatively quick and the advisor I worked
with was very helpful and understanding.
with was very helpful and understanding.
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by Flip360
Verified Customer
Verified Customer
Oct 03, 2022 -
Bob Rohrman Schaumburg Kia responded
We are happy to hear that our team took such great care of you! Thank you for choosing Bob Rohrman Schaumburg Kia and for sharing your experience. Drive safely until we see you again!
Isaac who was my contact for my service was professional,
communicated well, and was knowledgeable. Service cost was on the higher side of the average I looked up on the internet. I had all the brakes, an
communicated well, and was knowledgeable. Service cost was on the higher side of the average I looked up on the internet. I had all the brakes, an oil change, brake fluid, and fuel injection maintenance done. They washed and vacuumed the car so when I drove away the car visibly and operationally felt like new.
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by Chris N
Verified Customer
Verified Customer
Sep 28, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Trustworthiness is the most important thing to me and My
experience has made me trust them
experience has made me trust them
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by CHRISTINEBAY
Verified Customer
Verified Customer
Other Employees Tagged:
Isaac Basurto, MarK Robles
Sep 27, 2022 -
Bob Rohrman Schaumburg Kia responded
Hi Christine - This review makes our day! Thank you for choosing Bob Rohrman Schaumburg Kia and for sharing your feedback. Drive safely until we see you next!
Worst Customer service ever.
Communication is non existent. Will never recommend them for anything. Terrible shame they couldnt be honest with me.
Communication is non existent. Will never recommend them for anything. Terrible shame they couldnt be honest with me.
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by MONICAMANIEZ73
Verified Customer
Verified Customer
Other Employees Tagged:
Isaac Basurto, MarK Robles
Sep 28, 2022 -
Bob Rohrman Schaumburg Kia responded
Monica, Thank you for bringing this to our attention, we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Professional staff , fast service , friendly people ,
clean facility ,and manager did everything neatly and quickly.
clean facility ,and manager did everything neatly and quickly.
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by batyr7049
Verified Customer
Verified Customer
Sep 23, 2022 -
Bob Rohrman Schaumburg Kia responded
These are all things we love to see! Thanks for supporting Bob Rohrman Schaumburg Kia with a fantastic review!
Isaac communicated well.
Everything went smoothly from drop off to pick up. Oil change was completed very quick.
Everything went smoothly from drop off to pick up. Oil change was completed very quick.
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by alellinger
Verified Customer
Verified Customer
Other Employees Tagged:
MarK Robles
Sep 22, 2022 -
Bob Rohrman Schaumburg Kia responded
We're delighted Isaac provided quality communication that helped shape an easy experience! Thanks for choosing Bob Rohrman Schaumburg Kia for your oil change!