Isaiah Martinez

This needs to be Your dealership. The staff is always polite and professional and will completely explain any questions you may have about your Mercedes service. Additionally, the cu The staff is always polite and professional and will completely explain any questions you may have about your Mercedes service. Additionally, the customer lounge is exquisite- plush oversized chairs, big screen tv, quiet computer nook, beverages galore, upgraded specialty coffee maker, fresh pastries, cookies, snack bars. We have other dealerships across the city but The Woodlands Mercedes dealership is absolutely the Best! More

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Service team is exceptional. All staff encountered were gracious. Lived up to all my expectations. All staff encountered were gracious. Lived up to all my expectations. More

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Great experience from drop off, greeter, hand off to service advisor, loaner, communicating status, recurring issue fixed, and pick up. All staff were helpful, friendly, and professional. Special thanks service advisor, loaner, communicating status, recurring issue fixed, and pick up. All staff were helpful, friendly, and professional. Special thanks to Service Advisor Isaiah Martinez who got my issue resolved, was professional & courteous, communicated frequently, and responded to calls and texts quickly. More

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We’ve had 3 Mercedes Benz so far from these dealership. Everyone is so friendly including the service department. Isiah Martinez has always been our service rep and honestly he’s the best. No issues what s Everyone is so friendly including the service department. Isiah Martinez has always been our service rep and honestly he’s the best. No issues what so ever. That is why we continue to always purchase our cars from the woodlands Mercedes Benz. More

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Always get the best service here! Have purchased 2 cars, will look to purchase more in the future. Isaiah our service advisor is the best! Have purchased 2 cars, will look to purchase more in the future. Isaiah our service advisor is the best! More

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Impeccable service, excellent communication, consistent results. I have been using this dealership for 10 years now and wouldn't recommend anywhere else. results. I have been using this dealership for 10 years now and wouldn't recommend anywhere else. More

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Best service experience I’ve had. Isaiah made the process so smooth and enjoyable for me. He communicated with me every step of the way. He even took my call while he was at lunch. Isaiah made the process so smooth and enjoyable for me. He communicated with me every step of the way. He even took my call while he was at lunch. He kept to the timeframe they gave me and provided me with a loaner so I didn’t have to stress to figure out how to get to work. Thank you Isaiah and Mercedes Benz of The Woodlands! More

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Got a flat and called them. They had my car towed there. They got me in that day and replaced my flat. Had my car back in a few hours. Everyone was nice and polite. They had my car towed there. They got me in that day and replaced my flat. Had my car back in a few hours. Everyone was nice and polite. More

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Thank you, Isaiah Martinez and Mercedes, for the quick turnaround! You are the very best! turnaround! You are the very best! More

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I have always taken my 2020 GLE to the Mercedes-Benz of the Woodlands dealership for service. Last week my wife took it in for a malfunctioning air conditioner. I received a phone call from Service Adviso the Woodlands dealership for service. Last week my wife took it in for a malfunctioning air conditioner. I received a phone call from Service Advisor Isaiah Martinez informing me that the AC had a leak, and unfortunately because of the extensive labor involved in fixing it, the cost of repair would be $8000. I told Isaiah that I was not prepared to pay that price. He told me he would talk to his manager to see if there was any way to lower the price. Later Isaiah called and told me MBOTW had contacted MB and together they were able to reduce the price of my air conditioner repair by $4000. Thank you Isaiah and MBOTW management for making this happen. More

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