Isaiah Martinez

I have always taken my 2020 GLE to the Mercedes-Benz of the Woodlands dealership for service. Last week my wife took it in for a malfunctioning air conditioner. I received a phone call from Service Adviso the Woodlands dealership for service. Last week my wife took it in for a malfunctioning air conditioner. I received a phone call from Service Advisor Isaiah Martinez informing me that the AC had a leak, and unfortunately because of the extensive labor involved in fixing it, the cost of repair would be $8000. I told Isaiah that I was not prepared to pay that price. He told me he would talk to his manager to see if there was any way to lower the price. Later Isaiah called and told me MBOTW had contacted MB and together they were able to reduce the price of my air conditioner repair by $4000. Thank you Isaiah and MBOTW management for making this happen. More

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Great service experience. Easy to deal with. Isaiah sent us a video of the inspection. Best in class! Easy to deal with. Isaiah sent us a video of the inspection. Best in class! More

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Received lots of help from service in locating new seat belts and new engine cover for my 2015 SL63. Thanks for helping me keep my “baby” looking fresh!! belts and new engine cover for my 2015 SL63. Thanks for helping me keep my “baby” looking fresh!! More

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I wanted to take the time to write this review because I received the most amazing service. From the moment I called to make the appointment, until my boss's car was finished. When I arrived at the dealersh received the most amazing service. From the moment I called to make the appointment, until my boss's car was finished. When I arrived at the dealership I was greeted by Isaiah Martinez. He kept me informed the entire process from the beginning until my boss's car was finished. He also had the car delivered to my office once it was done because I did not have the time to make it to the dealership. Isaiah has definitely earned a new service customer. More

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Best customer service and dealership around. I pass up another Mercedes dealership to come to this one. Very clean and accommodating waiting area. Plenty of snacks and drinks to keep you content I pass up another Mercedes dealership to come to this one. Very clean and accommodating waiting area. Plenty of snacks and drinks to keep you content while waiting for your car. . More

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The best dealership I’ve dealt with in last 10yrs. Area for working, one for relaxing and one with refreshments. And not the cheap refreshments either. From excellent parfait cups to variety of coffee Area for working, one for relaxing and one with refreshments. And not the cheap refreshments either. From excellent parfait cups to variety of coffees, soda, water and even flavored water. Clean is an understatement for this facility. It’s outstanding! Service Dept is huge and they can pull in over dozen vehicles at a time, very efficient. More

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Super Service! Very quick and extreme attention to detail. I take all of my MB vehicles here. Very quick and extreme attention to detail. I take all of my MB vehicles here. More

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From Sales to Service they are the best. Friendly, professional, experienced, and will go above and beyond to satisfy their customer. Friendly, professional, experienced, and will go above and beyond to satisfy their customer. More

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Excellent service. Staffs are nice and friendly . Enjoy free snacks and hot and cold beverages. Staffs are nice and friendly . Enjoy free snacks and hot and cold beverages. More

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I can always count on MBOTW to take care of me from sale to service to trade-in and next MB. The continued customer service is always professionally delivered and makes me confident in my choice on where to to service to trade-in and next MB. The continued customer service is always professionally delivered and makes me confident in my choice on where to buy my vehicle. More

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