I had an outstanding experience with the Big Star
Cadillac Service Department. From the moment I arrived, the team was professional, welcoming, and incredibly knowledgeable. They took the time to cle
Cadillac Service Department. From the moment I arrived, the team was professional, welcoming, and incredibly knowledgeable. They took the time to clearly explain what my vehicle needed, provided accurate timelines, and kept me updated throughout the entire process.
The quality of work was top‑notch—my car feels brand new again. The service advisors were honest and attentive, and the technicians clearly take pride in what they do. It’s rare to find a dealership that combines great customer service with true expertise, but Big Star Cadillac delivers on both.
I highly recommend their service department to anyone looking for reliable, efficient, and high‑quality care for their Cadillac. I’ll definitely be returning for all my future service needs!
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by Jonathan Barron
Verified Customer
Verified Customer
Service Price Transparency
Feb 04, 2026 -
Big Star Cadillac responded
Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.
Friendly knowledgeable convient quick response to my
needs Assistive and prompt caring I was well informed
needs Assistive and prompt caring I was well informed
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by angela.broussard
Verified Customer
Verified Customer
Other Employees Tagged:
Isaiah Rodarte
Feb 02, 2026 -
Big Star Cadillac responded
We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.
We was amazing with keeping me updated on the car Always
have a good experience when I drop off my car
have a good experience when I drop off my car
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by CMGORDON92
Verified Customer
Verified Customer
Other Employees Tagged:
Isaiah Rodarte
Jan 28, 2026 -
Big Star Cadillac responded
Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.
This dealership has great service.
They treated me very well and they were very professional.
They treated me very well and they were very professional.
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by ndelafue3
Verified Customer
Verified Customer
Service Price Transparency
Jan 09, 2026 -
Big Star Cadillac responded
We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.
I received excellent service.
All of my questions were answered and I was left satisfied
All of my questions were answered and I was left satisfied
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by brendarandall835
Verified Customer
Verified Customer
Service Price Transparency
Dec 26, 2025 -
Big Star Cadillac responded
Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.
José and Bug Star always take great care of us on our
vehicles! He is a Trusted Advisor!
vehicles! He is a Trusted Advisor!
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by RDHARRIS55
Service Price Transparency
Dec 23, 2025 -
Big Star Cadillac responded
Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.
Victor Rivas great salesman.
..Isiah was professional and responsive to my concerns. Overall good experience. Staff were attentive...gave out snacks while waiting.
..Isiah was professional and responsive to my concerns. Overall good experience. Staff were attentive...gave out snacks while waiting.
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by galvestonsfinest
Verified Customer
Verified Customer
Other Employees Tagged:
Isaiah Rodarte
Dec 22, 2025 -
Big Star Cadillac responded
We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.
Smooth, good communication, quick turnaround and
professional. I am satisfied with the service provided. Will be using Big Star again.
professional. I am satisfied with the service provided. Will be using Big Star again.
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by rl3832000
Verified Customer
Verified Customer
Other Employees Tagged:
Isaiah Rodarte
Dec 17, 2025 -
Big Star Cadillac responded
We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.
Bring car in for issues and never get resolved and then
something else comes up after I leave. Always excuse as to why it isn’t working like it should. Want a new car that I can trust and depend on
something else comes up after I leave. Always excuse as to why it isn’t working like it should. Want a new car that I can trust and depend on
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by CSIMP71
Verified Customer
Verified Customer
Dec 10, 2025 -
Big Star Cadillac responded
Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback regarding your recent service experiences. We are truly sorry to hear that you have experienced ongoing issues with your vehicle that have not been fully resolved, and we apologize that you feel the explanations provided were insufficient. It is never our intention for a customer to leave our facility feeling disappointed or that their vehicle is unreliable. We understand your frustration when issues persist, and new concerns arise shortly after a service visit, and we recognize your need for a dependable car. We would like to look into your full service history to understand the recurring problems and explore every potential path, which may include discussing options for a vehicle upgrade to one you can fully trust. Please email me directly at mpierce@bigstarcadillac.com with your VIN and your best contact information. Mike Pierce, General Manager.
Dec 12, 2025 -
CSIMP71 responded
Email has been sent with requested information
Great service nice people good company to work for you
and your family members will be very happy to meet them
and your family members will be very happy to meet them
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by C.CASH619
Verified Customer
Verified Customer
Service Price Transparency
Nov 10, 2025 -
Big Star Cadillac responded
We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.