Ivan Wong | Page 5

My truck has problems that were not resolved, and now the warranty has expired. The service representative was very rude. warranty has expired. The service representative was very rude. More

by Cyn Verified Customer Verified Customer

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Always do great job on my cars for me and my family. Honest and reliable.Always saving me money when they can.I always come to Archer for all my services. Honest and reliable.Always saving me money when they can.I always come to Archer for all my services. More

by HB9641 Verified Customer Verified Customer

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Poor communication and work done on vehicles are not thorough. I m very disappointed. Car is making weird noises that were none existent prior to taking in for work. Car has scratches that were not pre thorough. I m very disappointed. Car is making weird noises that were none existent prior to taking in for work. Car has scratches that were not present prior to taking into shop. More

by Disappointed VW owner Verified Customer Verified Customer

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Ivan is the best consultant at Archer Volkswagen and helped me a lot with my vehicle. helped me a lot with my vehicle. More

by HELENAHUGHES Verified Customer Verified Customer

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Exceptional customer service and quality of work. Great communication and provided updates on when work would be completed. Great communication and provided updates on when work would be completed. More

by DONETHKM Verified Customer Verified Customer

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Availability Communication w/o delay Documentation to support plan of action Friendly service staff eager to assist support plan of action Friendly service staff eager to assist More

by PEDIATRICSPARIKH Verified Customer Verified Customer

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Awesome service ; very professional and courteous . Highly recommended . Priced right and very truthful and honest . Highly recommended . Priced right and very truthful and honest . More

by tnabbout Verified Customer Verified Customer

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Told them that I was gonna go on a road trip and if they would give me a once over before I hit the road. They did so and set my mind at ease. Their complementary multi point inspection - did not charge would give me a once over before I hit the road. They did so and set my mind at ease. Their complementary multi point inspection - did not charge me a lick. I hit the road with a confidence that great mechanics said that the car was in great working order and there were no problems. .They do great work with a smile, and when they can with their great deals and service coupons give you a break. A great value at regular price but with a coupon you absolutely can’t go wrong. I recommend you take full advantage of, — More valuable than Money to me peace of mind to start off my Christmas road trip priceless. Again, I say clone them. More

by bossarredondo2 Verified Customer Verified Customer

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Went in for oil change and they found another problem, service adviser informed me work was taken care of thru extended warranty plan service adviser informed me work was taken care of thru extended warranty plan More

by HALLCTS Verified Customer Verified Customer

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Took my car in to get fixed, it stayed there for 2 weeks with no updates or no communication at all from Ivan. I had to pick it up because i need my car and it was just sitting at the dealership. I was tol with no updates or no communication at all from Ivan. I had to pick it up because i need my car and it was just sitting at the dealership. I was told, they would call me back when they would be able to resolve her problem but still have not heard back. AND when I picked up my car there were Lights on the dash that were not on before and now the car battery is completely dead. I think I'm going to start taking my car to another dealership because this is xxxxxxxx. More

by maryatrigo Verified Customer Verified Customer

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