J.R. Richardson | Page 2

Wilson was great in helping me get the cost reduced and refunded back to me when the definitely overcharged me for a gas cap. He was attentive. However, service folks did not follow instructions on the pri refunded back to me when the definitely overcharged me for a gas cap. He was attentive. However, service folks did not follow instructions on the print out from Wilson to top off my wiper fluid. Experience has been mediocre compared to when I first started using them 4 years ago. More

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Love being able to get my vehicle serviced quickly on my schedule and being able to get an estimated time of completion. This allows me to plan my day and decide if I want to wait for my vehicle or leave i schedule and being able to get an estimated time of completion. This allows me to plan my day and decide if I want to wait for my vehicle or leave it and come back when it is ready. More

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Terrific customer service, especially provided by Preston when I picked up my car from the service center. Love the text updates! when I picked up my car from the service center. Love the text updates! More

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Vehicle was at the dealership a total of four times. The vehicle broke down for the same issue each time leaving my wife and kids stranded. I was told by my service advisor John Richardson and Nicholas The vehicle broke down for the same issue each time leaving my wife and kids stranded. I was told by my service advisor John Richardson and Nicholas Brown that we need to drive the vehicle more and to hook it up to a charger. Each time Nissan replaced the battery and sent us on our way. I let the service department know about other electrical issues we were having that they didn’t address. The vehicle back right headrest screen permanently stayed on and would blink. This issue was never addressed or fixed. My wife would be driving down the road and the front main screen would completely go black. This issue was never addressed or fixed. Nissan refused to fix or address our issue. There is a current class action lawsuit open on Nissan Armadas where there is a battery drain issue going on. After leaving my wife and kids stranded the fourth time we had the vehicle towed back again where they once again only replaced the battery. The last time the vehicle was at the dealership I was told by John Richardson that I would be receiving a phone call three days later on an update. He did not call and give me an update until 10 days later.. Nissan refused to issue a buyback or help us permanently fix our issue. This was a serious liability for my family that Nissan and John Richardson refused to address. This left a very bad taste in our mouth and we will not be doing business with Nissan moving forward. More

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This dealership has made several improvements and they get you in and out quickly and honor their coupons for service. I've recently purchased 2 new vehicles from them. Always looking to bring you coffe get you in and out quickly and honor their coupons for service. I've recently purchased 2 new vehicles from them. Always looking to bring you coffee or water. Great folks. More

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Very polite very warm and welcoming. Very helpful empathetic very willing to help and willing to provide me excellent service. Deserves a 20% raise for providing such service at the end Very helpful empathetic very willing to help and willing to provide me excellent service. Deserves a 20% raise for providing such service at the end of the day and in the freezing weather as well as the technicians working while understaffed. This is why I continue coming back. More

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Thanks so much for the fantastic service. I look forward to seeing you next time. Your service department is fantastic! Btw, I love the new furniture in your customer lounge. I look forward to seeing you next time. Your service department is fantastic! Btw, I love the new furniture in your customer lounge. More

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Nick was great to work with. The vehicle was ready before the time promised and I very much appreciate the complementary car wash The vehicle was ready before the time promised and I very much appreciate the complementary car wash More

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Very courteous and efficient service. This is my to go to dealership to have my Rogue serviced. This is my to go to dealership to have my Rogue serviced. More

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JR is a great source of knowledge and takes the time to explain what’s happening with my Xterra. Very helpful in keeping it on the road. explain what’s happening with my Xterra. Very helpful in keeping it on the road. More

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