J.R. Richardson | Page 2
Service Advisor
Nissan of Cool Springs
212 Comtide Court
Franklin, TN 37067
Dealership Experience
6 yrs, 7 mos
Industry Experience
34 yrs, 4 mos
Specialties & Trainings
AWARDS OF EXCELLENCE 2022
AWARDS OF EXCELLENCE 2023
AWARDS OF EXCELLENCE 2024
NISSAN MASTER SERVICE ADVISOR
26 Reviews
Write a Review26 Reviews of J.R. Richardson
May 23, 2024
This dealership is so awesome 👍. The salesman there really try hard to assure customer satisfaction. In other words, they care. I truly LOVE 💗 them. Keep up the great work that you The salesman there really try hard to assure customer satisfaction. In other words, they care. I truly LOVE 💗 them. Keep up the great work that you do.. Dexter Jackson More
Other Employees Tagged: Melissa Potts, Raj Thakor Jr , Mark Hepler
July 28, 2023
The most amazing service staff anywhere. Love it here! Thank you all very, very much! Love it here! Thank you all very, very much! More
Other Employees Tagged: Melissa Potts , Mark Hepler, Jacob Peel
January 12, 2023
I recommend Nissan cool springs for service; The service department is outstanding! very professional and friendly Thank you! department is outstanding! very professional and friendly Thank you! More
Other Employees Tagged: Gareth Collins, Daniel Hoggatt, Melissa Potts, Willie Phillips , Mark Hepler
January 03, 2023
Thank you for everything! Celia made our buying experience easy and effortless. She is so pleasant and was a pleasure to work with! Celia made our buying experience easy and effortless. She is so pleasant and was a pleasure to work with! More
Other Employees Tagged: Jason Stacy, Paul Huber , Celia Dukeshier, Darius Fields, Eric Roundy
October 03, 2022
I have had two terrible experiences at the service department there, after buying my Rouge there in 2020. A 2 star review on Yelp seems surprisingly high! As far as I can tell the service department i department there, after buying my Rouge there in 2020. A 2 star review on Yelp seems surprisingly high! As far as I can tell the service department is staffed with inept individuals who are also arragont and offensive. If you need your Nissan serviced for any reason... I would find another dealership. It seems amazing that Nissan Headquarters (which this dealership is in the shadow of) would allow the closest dealership to them to continually sustain a 2 star rating on the ONLY uncompromised rating system there is (Yelp) I am leaving a 1 star review, as there is nothing lower... Clearly the other review platforms can be manipulated to reflect higher ratings... More
October 03, 2022
I have had two terrible experiences at the service department there, after buying my Rouge there in 2020. A 2 star review on Yelp seems surprisingly high! As far as I can tell the service department i department there, after buying my Rouge there in 2020. A 2 star review on Yelp seems surprisingly high! As far as I can tell the service department is staffed with inept individuals who are also arragont and offensive. If you need your Nissan serviced for any reason... I would find another dealership. It seems amazing that Nissan Headquarters (which this dealership is in the shadow of) would allow the closest dealership to them to continually sustain a 2 star rating on the ONLY uncompromised rating system there is.(Yelp) I am leaving a 1 star review, as there is nothing lower... More
December 31, 2020
The service department at Nissan at Cool Springs is the best ever. My service advisor, John Richardson, was very helpful, courteous, and very efficient. The service was incredible. best ever. My service advisor, John Richardson, was very helpful, courteous, and very efficient. The service was incredible. More

