J.V. Nicolas | Page 3

Unprofessional service and sales team! Customer Service Specialist, I am again writing to complain about the terrible service my wife and I have received. If you will review my case agai Customer Service Specialist, I am again writing to complain about the terrible service my wife and I have received. If you will review my case again and see what we had to go through in the past. I am attaching my original letter. After Superior Hyundai replaced the compressor on our car on 9-5-18, we used the AC about 3 times. On 3-1-19, we drove to Florida for a month stay. We turned on the AC and it did not work. We made an appointment with Hyundai of New Port Richey, USHY 19, 34652, for 11:30 on March 2. Arrived there at 11:00. There were 8 cars in front of mine. They did not get our car into the garage until 1:15 (2H15M). After 30 minutes later, the Assistant Service Manager, J.V. Nicolas, met with us and told us that a stone or some object had damaged the condenser and it would not be covered under warranty. I argued that there are stones on the road and Hyundai should protect the condenser from those and we considered it an engine design flaw. They did not agree and he said they could repair it for cost of more than $1000. We were not happy so the A.S.M. wrote down on the back of his card, the Hyundai Consumer Affairs phone number for us to call. Their top salesman then tried to convince us to trade in our 2018 Sonata with 20,204 miles on it for a 2019 Sonata. This was his fix. We left disgusted with the poor service and spent the entire month in Florida with no AC in 85 degree weather. On returning back to Richmond, Indiana, we made an appointment with the Ray Skillman Westside Auto Mall, 5051 Pike Plaza Rd, Indianapolis, In. 46254, on 4-19-19. After driving 1H30M, were arrived at 11:00. We were immediately taken care of. After 1 hour, the Service Consultant came in and told us they were leak testing and could find no leaks. After a 2nd hour, the S.C. came in and told us they were checking the AC valve and would let us know. After the 3rd hour, the S.C. came in and told us that the valve was OK and they were leak testing it again. After 3.5 hours, the S.C. came in and told us that there were no leaks and when they replaced the compressor on 9-5-18, they only put in 1/2 the amount of refrigerant needed. The condenser was not leaking as we were told in Port Richey. We were told we would have to pay $74 to refill the refrigerant that Superior Hyundai did not fill properly. I told the S.C. I would not pay for the poor service at Superior Hyundai. I was told that then, they would have to remove the refrigerant that they had put in or call Hyundai to get permission to charge them the $74, and it would take 4-7 days......pathetic. On the walls at the dealership were 2 plagues which stated, "We'll stand by our cars," "Excellent treatment for both you and your car," "If you feel we had not fulfilled this promise or met your expectations, please let us know." We let them know. The S.C. told us that they could not be responsible $$ wise for another dealership's performance and could not get the $74 from them since they were in competition with all other dealerships. We told them we would report this to the BBB and Hyundai and would never buy another Hyundai. After more discussion, the S.C. talked to someone else and they did not charge us the $74. We were there for 4 hours. It is truly unbelievable how bad the Hyundai service is at so many of your dealerships. We are still considering putting in a complaint with the BBB about Hyundai's so-called great warranty and service. More

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On the Ball I was met by Pam as soon as I pulled into the drive. She was very pleasant pointing out what repairs were recommended. I did not give a 5 star becau I was met by Pam as soon as I pulled into the drive. She was very pleasant pointing out what repairs were recommended. I did not give a 5 star because there is always room to improve. More

by Lgrady Verified Customer Verified Customer

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Genesis G80. I have always been extremely pleased with the care, professionalism and friendliness I have encountered at this dealership. A special thank you to Da I have always been extremely pleased with the care, professionalism and friendliness I have encountered at this dealership. A special thank you to David Frazier!! More

by WE.TWO Verified Customer Verified Customer

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Continuing the great service Both my Service Advisor Amanda and the Service Manager J.V. went over and above to ensure my experience was outstanding. Thanks for a job well done! Both my Service Advisor Amanda and the Service Manager J.V. went over and above to ensure my experience was outstanding. Thanks for a job well done! More

by rds2021 Verified Customer Verified Customer

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Shaun is the best Shaun and JV are wonderful and made sure my car was perfect!! Thank you guys :) couldn’t be happier with the way the service appt went thanks again Shaun and JV are wonderful and made sure my car was perfect!! Thank you guys :) couldn’t be happier with the way the service appt went thanks again More

by CARRIE.GIRARD78 Verified Customer Verified Customer

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Great work and service. I made this appointment for an oil change and blinker problem. They treated me like I was there spending a thousand dollars. Kept me well informed and I made this appointment for an oil change and blinker problem. They treated me like I was there spending a thousand dollars. Kept me well informed and the service was punctual. More

by Teresa Verified Customer Verified Customer

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Exellent Customer Service! Everyone I come in contact with treats me like I am important! Service was quick and precise. Delicious popcorn, cappuccino, and cookies! Dealership w Everyone I come in contact with treats me like I am important! Service was quick and precise. Delicious popcorn, cappuccino, and cookies! Dealership was very clean! More

by Hailey5263! Verified Customer Verified Customer

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Only the BEST I'm emotional about my car. I had to leave my previous service center so that I can get the care that my car and myself deserve. I have nothing but gr I'm emotional about my car. I had to leave my previous service center so that I can get the care that my car and myself deserve. I have nothing but great things to say about the service I got at NPR Hyundai. The company in the waiting room was hilarious. I got to bond with the ladies. More

by Grayson'sMom Verified Customer Verified Customer

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Auto defrost sensor issues Awesome service and staff. Promptly got me in and repair completed. Everything was handled professionally and in a timely manner. It is a great feelin Awesome service and staff. Promptly got me in and repair completed. Everything was handled professionally and in a timely manner. It is a great feeling knowing that they treat you like family at Hyundai of New Port Richey. More

by CHRISTINE.SHAW0706 Verified Customer Verified Customer

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Excellent I trust Hyundai of new Port Richee, been coming for service since 2007 and was never disappointed once. I trust the service department with my cars. I trust Hyundai of new Port Richee, been coming for service since 2007 and was never disappointed once. I trust the service department with my cars. More

by arthur.v Verified Customer Verified Customer

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