JC Cooper

Normally great service. After waiting 1 1/2 hours for my oil change to finish I inquired about it being completed. They said not yet. But I saw my car in the parking lot After waiting 1 1/2 hours for my oil change to finish I inquired about it being completed. They said not yet. But I saw my car in the parking lot so I persisted that they keep looking for my keys. Turns out it was done and had been for a while, but no one paged me nor went to the waiting area to see if I was there. Not sure why this happened except maybe because the person who checked me in was gone for the day when I checked on my car status. I'm sure that normally someone is designated to take care of the customer in that situation? Maybe there was not a good handoff upon his departure. More

by edwostbrock Verified Customer Verified Customer

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JC cooper was very professional. He addressed all issues. His time estimates were fairly accurate. I recommend him. He addressed all issues. His time estimates were fairly accurate. I recommend him. More

by FIBERGURU Verified Customer Verified Customer

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The representative was nice and he gave me a detailed explanation of what work needed to be performed on my car. The work was completed within the timeframe that he quoted me. explanation of what work needed to be performed on my car. The work was completed within the timeframe that he quoted me. More

by JRUPLIN Verified Customer Verified Customer

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Professional and friendly overall a great experience would recommend your service department to all especially to David Cobb would recommend your service department to all especially to David Cobb More

by w4rdurant56 Verified Customer Verified Customer

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JC was very professional and helpful. I’m glad he ended up being my service representative. I trusted his judgment on my car issue. I’m glad he ended up being my service representative. I trusted his judgment on my car issue. More

by BAILEYR2D2 Verified Customer Verified Customer

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I went in for free service on new car and had a timely efficient experience. efficient experience. More

by mstrickland713 Verified Customer Verified Customer

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I recently got my car repaired with the collision center. I have to say that they did an outstanding job. This is why I keep coming back: reliability. I have to say that they did an outstanding job. This is why I keep coming back: reliability. More

by TYMACIA.FLOYD Verified Customer Verified Customer

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JC is the best ! The best customer service I have had for my cars. Very pleased The best customer service I have had for my cars. Very pleased More

by RLR21 Verified Customer Verified Customer

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Great experience! I was in and out in an hour as planned. Definitely will be back for next service. I was in and out in an hour as planned. Definitely will be back for next service. More

by mjmoore0 Verified Customer Verified Customer

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I'm a recurrent customer of Cobb County Toyota. They are always professional and polite. Commication regarding my vehicle was great. Was even given a loaner to drive while mine was in the shop. They are always professional and polite. Commication regarding my vehicle was great. Was even given a loaner to drive while mine was in the shop. More

by HROSEGRIER Verified Customer Verified Customer

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