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JR Reynolds
JR Reynolds at Shottenkirk Honda of Huntsville

JR Reynolds | Page 10

Service Advisor

Shottenkirk Honda of Huntsville

6591 Hwy 72 W
Huntsville, AL 35806

4.9
155 Reviews
4.9

155 Reviews

Write a Review

Dealership Experience

26 yrs, 5 mos

Languages Spoken

English English

155 Reviews of JR Reynolds

March 27, 2024

Dealership Rating
Employee Rating

Ridiculous to charge a fee to use your credit card or atm card for service Compared to their competitors they mark up proces 2-3x more with the same level of service it’s outrageous More

by SEUN782002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Weesner, Scott Rockett, Justin Gibbs, Sami Boustani

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Mar 30, 2024

Shottenkirk Honda of Huntsville responded

Thank you for your review. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 25, 2024

Dealership Rating
Employee Rating

Good experience as usual thanks JR. I really liked the digital message about the work required on my vehicle. It allowed me to authorize work to be performed when I wasn’t in a positio More

by FUNKYYBUDDHA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 25, 2024

Shottenkirk Honda of Huntsville responded

Thanks for sharing about your experience with Shottenkirk Honda of Huntsville. JR and our team appreciate your business and hope to see you again soon!

March 24, 2024

Dealership Rating
Employee Rating

My Honda was in 2/23. I did a service and their inspection came back okays I brought it on 3/22 for a recall and they found several things wrong in their inspection. These More

by ASHLEY.P.TAYLOR07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 25, 2024

Shottenkirk Honda of Huntsville responded

ASHLEY, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 256-784-1132 and ask for one of our managers.

March 21, 2024

Dealership Rating
Employee Rating

Resolved the issue in a very timely period and inspected vehicle for any other issues More

by RMCOBB1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Rockett, Sami Boustani

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Mar 21, 2024

Shottenkirk Honda of Huntsville responded

Thanks for the five-star rating. Thank you for choosing Shottenkirk Honda of Huntsville; we look forward to having you as a valued customer for many years to come.

March 20, 2024

Dealership Rating
Employee Rating

AWESOME STAFF AND SERVICE WAS VERY PROMPT. VERY CLEAN AND ORGANIZED SERVICE AREA. I WOULD HIGHLY RECOMMEND. More

by JIMMY 1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JONATHON NELSON

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Mar 21, 2024

Shottenkirk Honda of Huntsville responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda of Huntsville!

March 17, 2024

Dealership Rating
Employee Rating

The dealership is set up very well. It’s the service agent that I have challenges with. More

by JR45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Weesner

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Mar 18, 2024

Shottenkirk Honda of Huntsville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael met your expectations. Thank you for choosing Shottenkirk Honda of Huntsville, we look forward to having you as a valued customer for many years to come!

March 17, 2024

Dealership Rating
Employee Rating

Shottenkirk has been nothing but fair with us. They take care of our service needs without trying to upsell us on things we don’t need. More

by RKMK2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Rockett

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Mar 18, 2024

Shottenkirk Honda of Huntsville responded

Thank you so much for your kind words Scott and our team, and for taking the time to leave us this wonderful feedback!

March 16, 2024

Dealership Rating
Employee Rating

My service advisor JR Reynolds is the best of the best! I have been a Honda customer for a long time and have dealt with JR for years and I am always very satisfied! More

by MICHELLESHAW73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 16, 2024

Shottenkirk Honda of Huntsville responded

Thank you, Michelle! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Honda of Huntsville.

March 13, 2024

Dealership Rating
Employee Rating

JR did a good job with our car. He said he would call when it was completed, but never called. Otherwise, we were happy with the maintenance performed. More

by ASHLEYS1228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 13, 2024

Shottenkirk Honda of Huntsville responded

Ashley, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that JR met your expectations. Thank you for choosing Shottenkirk Honda of Huntsville, we look forward to having you as a valued customer for many years to come!

March 13, 2024

Dealership Rating
Employee Rating

Great service department! They were very polite and picked me up from work to pick up my car. More

by RIASMAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Weesner, Scott Rockett, Justin Gibbs, Sami Boustani

Report | Print
Mar 13, 2024

Shottenkirk Honda of Huntsville responded

Thanks for sharing your thoughts about your service experience with Shottenkirk Honda of Huntsville. We appreciate your business and hope to see you again soon!

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