JR Reynolds | Page 9

service was great Mr, Rockett was very nice and helpfull. would dedinatly refur Shottenkirk to friends and neighbors. would dedinatly refur Shottenkirk to friends and neighbors. More

by CINDYSPRUILL25 Verified Customer Verified Customer

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I purchased a 2017 Honda Pilot for $22,000 on 9/16. On the way home, the Emissions System Problem light came on. I messaged a picture of this to the salesperson the next day and he assured me it woul On the way home, the Emissions System Problem light came on. I messaged a picture of this to the salesperson the next day and he assured me it would be fixed under warranty. We live over an hour away so we scheduled an appointment for 9/28 because of our work schedules. During our visit, they replaced the fuel injectors, and told me that that would fix the problem. Eight days later, the light came back on again. I took it back to the service department, expecting them to fix the issue under warranty, but instead, I was told less than 30 minutes that the front catalyst was bad and that it was not covered under the warranty we had purchased. They wanted to charge me over $1600 to repair the front catalyst. Either the service department is incompetent, or they intentionally tried to deceive me while I could still return the vehicle by putting a Band-Aid on the problem when they replaced the fuel injectors. Had I known that the vehicle needed almost $2000 in repairs we would not have purchased the vehicle for $22,000! There is no way that the dealership did not know that this was a problem before we purchased the vehicle as the light turned on literally on our drive home. This is the most expensive vehicle purchase we have ever made and I cannot believe that Shottenkirk Honda will not stand behind the product they sold me. There is no way I would ever recommend this dealership to anyone again. This is a very poor and deceptive business practice. More

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Everyone was nice and easy to talk to and deal with. The work was done in a quick and efficient manner. The work was done in a quick and efficient manner. More

by COTTONHOME2018 Verified Customer Verified Customer

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JR is amazing at his job. He always listens and provides excellent feedback, and he is exceptional with his response time. I have used JR for the last 21.5 years and he is the He always listens and provides excellent feedback, and he is exceptional with his response time. I have used JR for the last 21.5 years and he is the only reason I keep coming back to Shottenkirk service. I have unfortunately had bad service when I didn’t use JR (with my vehicle and with the service rep). JR is top notch!! More

by TCJETT Verified Customer Verified Customer

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Great fast service. Car wash was appreciated since I just drove back and forth to Tn. Car wash was appreciated since I just drove back and forth to Tn. More

by MENRIGHT58 Verified Customer Verified Customer

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Awesome service department, JR is very professional and knowledgeable at his job. My CRV was ready when promised. knowledgeable at his job. My CRV was ready when promised. More

by REYNOLDS_MARY Verified Customer Verified Customer

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This was the first time I had been to dealership since they changed names. Everybody was so helpful and kind. My wait was very pleasant they changed names. Everybody was so helpful and kind. My wait was very pleasant More

by TERRILH50 Verified Customer Verified Customer

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I was a loyal Jerry Damson customer because of the great service either on existing automobiles or with the purchase of automobiles. With the new owners the quality of service continues and this means a lot service either on existing automobiles or with the purchase of automobiles. With the new owners the quality of service continues and this means a lot to my family. More

by JKMCALISTER Verified Customer Verified Customer

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Service on my Honda Pilot was handled efficiently and completed in a timely manner. Michael was very pleasent and professional and explained everything to my satisfaction. completed in a timely manner. Michael was very pleasent and professional and explained everything to my satisfaction. More

by BANKLOUIE Verified Customer Verified Customer

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It was a good experience and the courtesy shuttle driver and service was great as well and service was great as well More

by LYNANG Verified Customer Verified Customer

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