JR Rodriguez | Page 31

Excellence J R Rodriguez and the team at Walters Mercedes Benz are always on top of all the issues for my car and great thier customers like VIPs Thank you J R Rodriguez and the team at Walters Mercedes Benz are always on top of all the issues for my car and great thier customers like VIPs Thank you More

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Great service JR Rodriguez exemplifies great customer service. He always makes sure I am taken care of, schedules are aligned and our service experience is as best JR Rodriguez exemplifies great customer service. He always makes sure I am taken care of, schedules are aligned and our service experience is as best as it possibly can be. I recommend having JR assist you with whatever service needs you may have. He is the go-to guy for myself, my family and friends. Rene Orellana has also been a great help with trying to get the right car for the right price that would be comfortable for our needs. He is not pushy and gives space where needed while very knowledge and professional in his approach. More

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Customer Focused Business This business is built on sold foundation i.e. it recognizes that it is customer driven. Because of that, they have a welcoming and inviting dynamic t This business is built on sold foundation i.e. it recognizes that it is customer driven. Because of that, they have a welcoming and inviting dynamic that goes into effect either when you pull in or call this dealership. They have a high bar courtesy policy and continue to serve the core business needs which are the people that do business with them. They not only want and create a positive experience but at the same time set-up a come-back experience and certainly support and promote good word of mouth. J.R. Rodriguez an impressive service professional guided me well in my entering and exiting of my business visit. Customer service is an ongoing investment as it depends on human nature (people) to serve people for a determined outcome. J.R. and the supporting staff invest wisely in making sure all comments, needs or issues are addressed and dealt with and the customer is the final judge. My experience can be summed up like this: Results don't lie! Furthermore, the idea of supplying a complimentary rental vehicle hassle free while they service your vehicle says it all. At the center of this whole operation is the question of whether the promises or representations made were kept. They were. Special mention to the good communications practice via text, email and phone. Customers deserve no less when money is being spent More

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Great online experience Gordon Lai at Sprinter dealership helped me from beginning to end and the experience was stellar. I emailed the dealership and they emailed me the app Gordon Lai at Sprinter dealership helped me from beginning to end and the experience was stellar. I emailed the dealership and they emailed me the application to fill out. I was able to do everything through email. They had a 2019 Metris but I was looking for a 2018. They had it delivered from the Anaheim branch and I simply came in to sign and take our new company van home. Great service all around. More

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30,000 mile service My service advisor, J.R., is always helpful, resourceful, and gets me in and out efficiently. I trust this dealership. In the 7 years I have been ta My service advisor, J.R., is always helpful, resourceful, and gets me in and out efficiently. I trust this dealership. In the 7 years I have been taking my cars there I have always had great experiences. More

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Service is consistently easy. The service team makes it easy to manage your cars. JR Rodriguez, our service advisor, is always super helpful and always on the side of getting you f The service team makes it easy to manage your cars. JR Rodriguez, our service advisor, is always super helpful and always on the side of getting you feeling better. The loaner car department is managed like clockwork and getting a new car is effortless. Thank you guys for making the experience consistently great. More

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Great service and will definitely be back! Customer service is huge with me and JR was on the top of his game. Made me feel right at home and took care of me like family! Customer service is huge with me and JR was on the top of his game. Made me feel right at home and took care of me like family! More

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I had a excellent first time experience at Walter’s. J R Rodriguez was very helpful and knowledgeable in what was needed and recommended for my 40,000 mile service. J R Rodriguez was very helpful in expl J R Rodriguez was very helpful and knowledgeable in what was needed and recommended for my 40,000 mile service. J R Rodriguez was very helpful in explaining what was entailed in a (A) and (B) service. More

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Fast friendly knowledgeable service Always a friendly welcome fast service & will recommend to everyone I know j.r. Ridriguez Is always professional & friendly fast service Gets the Always a friendly welcome fast service & will recommend to everyone I know j.r. Ridriguez Is always professional & friendly fast service Gets the job done right every time Clean atmosphere & always goodies to munch on More

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J R Rodriguez is wonderful Our battery died on the trip to big bear so we had to drive to the nearest dealer to replace the batter. There we met J R and he was so friendly and p Our battery died on the trip to big bear so we had to drive to the nearest dealer to replace the batter. There we met J R and he was so friendly and professional. The battery was fixed within 2 hours because it was a Saturday so not many technicians were available. They did not have extra cars so they Uber us back and forth between the dealer and the restaurant we had lunch at. Overall; we are very pleased with the service and JR. More

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