JR Rodriguez | Page 44

Excellent Service Every time I bring my car in for service at Mercedes Benz I realize why I come to a dealership to get service done to my vehicle. JR (Mr. Rodriguez) w Every time I bring my car in for service at Mercedes Benz I realize why I come to a dealership to get service done to my vehicle. JR (Mr. Rodriguez) was exceptional from start to finish. He called me every step of the way and was relating the progress of my vehicle to me on a daily bases. There were no surprises and the work was done in a timely manner. If you're looking to get your servicing done right and get professionally treated this is the place. More

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Very disappointed I tried to get a price on my tire and I believed I had 50% off your tire on 2nd year warranty (as told by Cody originally) . Then I got a call from JR I tried to get a price on my tire and I believed I had 50% off your tire on 2nd year warranty (as told by Cody originally) . Then I got a call from JR that no, you only get 64$ off your tire. Ok... I didn't know that, what a rip off since I paid 271$ to have this tire replaced (infact all my 4 tires were replaced here and I just bought this car Nov 2014)... I also had a fog light which works but I hit a curb and it got misplaced from the hinge, that I was told will cost me 100$ to just to put it back in place?? You would think that being a good customer and bringing your car in for any servicing at this place they would atleast have some courtesy and try to help you out a little with the pricing etc. Then I was told that I need to bring the loner car in the agreed time and if I don't bring it in than I'll be charged, I was just shocked, what if I'm late 1 hour here and there, you guys will charge me for that? It's ridiculous, I'm not happy at all. Ontario mercedes go above and beyond when I went to get "B" service there because Walter's wasn't helpful at all! More

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J Rodriguez made us feel like family at Walter's Automotive. J Rodriguez, provided an excellent customer service that went above and beyond!!! Explaining all of the details and needs of my service appointment t J Rodriguez, provided an excellent customer service that went above and beyond!!! Explaining all of the details and needs of my service appointment that was very easy to understand. thanks! More

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Very Professional and Excellent Service J.R. Rodriquez and Mark Interlicchia were amazing. They rolled out the Red carpet and treated me very professional and delevered excellent service fro J.R. Rodriquez and Mark Interlicchia were amazing. They rolled out the Red carpet and treated me very professional and delevered excellent service from driving into service and driving out of service. JR kept me well informed about my car every step of the way keeping me well informed ont the status of my car. Truly Excellent service for being a Smart car owner I was treated as if I was a S Class Owner. More

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Always Excellent The service center at Walter's MB always does an excellent job of taking care of us. My 2010 Smart gets the same attention as any other vehicle, and s The service center at Walter's MB always does an excellent job of taking care of us. My 2010 Smart gets the same attention as any other vehicle, and so do we as the owners. I've worked with several service representatives over the past five years and have always had an excellent experience. Most recently, I received exemplary service from JR Rodriguez. More

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Very Helpful I am very thankful for the service I receive from JR Rodriguez at Walters Mercedes Benz in Riverside, CA. My car acted up on the way to work and I dro I am very thankful for the service I receive from JR Rodriguez at Walters Mercedes Benz in Riverside, CA. My car acted up on the way to work and I drove it straight to the closest dealer. I don't usually have my car service at Walters so they didn't have my records. However, even though I didn't have an appointment and I hadn't been a customer there in the past, JR made me feel very welcome and comfortable. He kept me informed of my cars progress and called me a couple of days after the service was completed. Thank you so much JR More

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JR Rodriguez is hands down the best! make sure you request him. he's totally awesome to work with. I was so happy with the level of service that I received! he made sure to keep me update make sure you request him. he's totally awesome to work with. I was so happy with the level of service that I received! he made sure to keep me updated the entire process and he explained everything very throughly .. best service I've ever got at any dealership! More

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JR is the best service advisor! We missed the opportunity to send in a survey for JR. He is so kind and proactive that we wanted to make sure he was properly recognized for his servi We missed the opportunity to send in a survey for JR. He is so kind and proactive that we wanted to make sure he was properly recognized for his service. Thank you JR! Also, Rick is our sales rep. He is beyond great! More

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BEST EXPERIENCE Best experience with Andrew. Very straight . Did what he promised. Always there to answer any question or concern. I love to recommend him to any Best experience with Andrew. Very straight . Did what he promised. Always there to answer any question or concern. I love to recommend him to any of my relatives or friends. More

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Service with a smile JR Rodriguez is the service advisor you need to ask for at Walter's Mercedes Benz. He ensures you get the service or repairs you need and doesn't tell JR Rodriguez is the service advisor you need to ask for at Walter's Mercedes Benz. He ensures you get the service or repairs you need and doesn't tell try to sell you repairs you don't need. I will always go to Walter's and I will always ask for JR. More

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