Jack Gonzalez

Service was excellent. Thank Angie Phagoo for your amazing service Good job wish the best for you Thank Angie Phagoo for your amazing service Good job wish the best for you More

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DO NOT TRUST RICK CASE HYUNDAI My mother’s A/C went out in her 12-year-old car. I wanted to purchase or lease her a new vehicle as she is 90 years old and wanted to make her last car special. After calling in her 12-year-old car. I wanted to purchase or lease her a new vehicle as she is 90 years old and wanted to make her last car special. After calling around to several dealerships I spoke with Derrick Webber (Customer Relations Specialist) at Rick Case Hyundai in Plantation. He sent me a text with several Hyundai Kona models to choose from. My mother liked the red one so he gave us a lease price of $1,000 down and $275 per month for a 36-month lease and 10,000 miles a year. I confirmed this with him twice. Once via text and once via email. I made an appointment for the following day. When we arrived no one knew who the xxxx Derrick Webber was. They handed me off to the next salesperson that was up who knew nothing about what I worked out with Derrick. After waiting for over an hour. I was told the price was $5,000 dollars out of pocket and well over $300 a month. When I asked what was going on and that I confirmed with a Rick Case employee the terms of that particular car they said they had no clue how he came up with those figures and basically played dumb. The bottom line is this was a classic bait and switch scam that everyone should be aware of. As we were leaving, I could see them all laughing for wasting our time and they could care less almost like “this one got away but we will get the next sucker who falls for our scam” Has anyone else had a similar experience with this con-job dealership? More

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Everything was good Excellent customer service Great dealership environment Friendly staff Very helpful Great experience dealership environment Friendly staff Very helpful Great experience More

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The best they was very nice and they finish my car in time thank you so much time thank you so much More

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I made a Hyundai lease in this store at the beginning of last year and I was attended by the sales person Jack Gonzalez and the financial guy the Mauricio Navarro and I left my old leased car at the dealers last year and I was attended by the sales person Jack Gonzalez and the financial guy the Mauricio Navarro and I left my old leased car at the dealership the same day because in my negotiation was it included but my surprise a couple months later was that my pending payments with my old card wasn't included because I received a notification from my old lease company that it was due and pending. I return to this Hyundai dealer and the answers were first evading their responsibilities and the seller said that the financier should have done it and the financier said that it belonged to the seller. After speaking with the sales manager, the response was worse and more rude, even tearing up the paper where the seller had written down the delivery of my previous car at the beginning of the business was included. I tried to contact supposedly the Rick Case headquarter and was mission impossible and none a really costumer service to route my claim... some sales guys from Rick Case Hyundai in Davie told me that they have heard bad experiences of other costumers of that dealership and their are not the same really company from Rick Case, so I lost my money....so be caution and never do business with this dealership they are a cheating sellers and just do tricks to get your money and find another Hyundai dealer..Stay away of this dealership and their sales team. More

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I went for service with our 2019 sonata & from the beginning with Jose to the end when I spoke to Jack about a future purchase, I was treated respectfully, with promptness & complete satisfaction. I p beginning with Jose to the end when I spoke to Jack about a future purchase, I was treated respectfully, with promptness & complete satisfaction. I plan to continue to have my service & future purchases with Rick Case in Plantation. Jill More

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Muy buen servicio, los empleados muy amables salí muy complacido con muy compra, muy buen ambiente mucha limpieza una sale muy satisfecho de ese lugar complacido con muy compra, muy buen ambiente mucha limpieza una sale muy satisfecho de ese lugar More

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From the beginning to the end it was a positive experience. Everyone was not pushy at all. We were free to look around and took our time. Our salesman Claude Etienne was very nice and I have to men experience. Everyone was not pushy at all. We were free to look around and took our time. Our salesman Claude Etienne was very nice and I have to mention Mr. JACK GONZALEZ excuse me if I spell his name wrong. He was a true gentleman and a rare individual. Jack thank you to you and to Claude for making our visit an exceptional one. I will be happy to return to purchase another vehicle in the near future. More

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The easy and smooth transition from my trade-in to my new Vehicle. The General Manager and his winning team have the knowledge and inventory of their Hyundai product. I am now a loyal Hyundai customer with 2 Vehicle. The General Manager and his winning team have the knowledge and inventory of their Hyundai product. I am now a loyal Hyundai customer with 2 vehicles in my household. More

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Nothing but the best service overall. They take pride and care in the services they provide. I would recommend to any of my colleagues for sure. care in the services they provide. I would recommend to any of my colleagues for sure. More

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