Jack Hawes | Page 19

About the worst experience I have ever had. Needed an A/C evaporator, and a backup camera. Brought it in and left it on Monday, Service indicated it would be ready on Wednesday. After not re Needed an A/C evaporator, and a backup camera. Brought it in and left it on Monday, Service indicated it would be ready on Wednesday. After not receiving a call I called Wednesday afternoon to verify everything was ready. Response was "we can't get the parts in and no timeframe on when they might come in. Do you want to leave the car?" I said No I need it. Ok was the response, but now we'll need $1400 in order to order the parts. Ok I agreed. After no call for a week, I called. Response was "Still no timeframe on getting parts." After no call for another week, I again called. "Still no timeframe on getting parts". After the 3rd week of no call, and no timeframe I said i'm cancelling my order, so can I get my deposit of $1400 back as you have no idea when the parts might come in. Response was "OK, but we'll have to charge you for the diagnostic appointment from 3 weeks ago". No call back, i did notice a credit on my credit card of $1033, so they charged me $367 for the diagnostic service from 3 weeks ago. Again no call back no explanation. More

by DAVID.YUHAS Verified Customer Verified Customer

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Very well taken care of by Al & team. ..they added the oil change no problem with only 2-3 hours notice from me. ..they added the oil change no problem with only 2-3 hours notice from me. More

by elixir17 Verified Customer Verified Customer

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The dealership was clean but waiting room chairs uncomfortable. Time that I was told it would take was over but was expected so took lunch. Attendant when I entered seemed to ignore me expecting I uncomfortable. Time that I was told it would take was over but was expected so took lunch. Attendant when I entered seemed to ignore me expecting I knew what to do and where to go. I didn't so was uncomfortable until someone finally realized I was lost and he was very helpful. More

by esther800 Verified Customer Verified Customer

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I bought my escape here, and I’ve been coming here for all of my maintenance and inspections. They always give great service and are very courteous. all of my maintenance and inspections. They always give great service and are very courteous. More

by RVOGENITZ Verified Customer Verified Customer

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Always pleased with the service at Cortese Ford. Excellent customer service and always efficient and timely getting my Bronco it’s maintenance serviced. We will always recommend Cortese to our famil Excellent customer service and always efficient and timely getting my Bronco it’s maintenance serviced. We will always recommend Cortese to our family and friends. More

by maryandjimvito Verified Customer Verified Customer

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Cortese Ford Service Department is excellent. Your car will be fixed quickly and correctly the first time. Service advisers Darren Van Orden and Jack Hawes are great. Friendly and knowledgeab Your car will be fixed quickly and correctly the first time. Service advisers Darren Van Orden and Jack Hawes are great. Friendly and knowledgeable. More

by rgray9 Verified Customer Verified Customer

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doing recall work and charging to tell what wrong is nuts pricing is way to much dont no how you have customers pricing is way to much dont no how you have customers More

by lozadaadrian Verified Customer Verified Customer

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Quick, easy, cooperative, flexible, considerate, effective and helpful, generous and understanding, well maintained and quick working. effective and helpful, generous and understanding, well maintained and quick working. More

by abigail.penoyer Verified Customer Verified Customer

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Excellent service after the sale, very pleased with the performance of the sales, finance , dept performance of the sales, finance , dept More

by slidin Verified Customer Verified Customer

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This visit was not the best visit that I experienced. It was really upsetting to me. It was really upsetting to me. More

by cldv33 Verified Customer Verified Customer

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