Jack Hawes | Page 18

My truck was with the dealership for 2 months after having a scheduled appointment. I was told my truck would be fixed on the date of my appointment 08/29/22 and here we are 10/03/2022 and I just had t having a scheduled appointment. I was told my truck would be fixed on the date of my appointment 08/29/22 and here we are 10/03/2022 and I just had to take my vehicle to another repair shop as FORD was unable To provide a date on a part. For 2 months I called and called and would be told “we have no date” or “I will contact the parts manager and give a call back with a satellite and I would NEVER receive a call back they also NEVER told me that this part was on back order, I found this information out from the repair shop that will be fixing my vehicle, the part that I’ve been waiting on since august is on back order until December of 2022. And the dealership NEVER told me this information. I will NEVER purchase another ford vehicle this was my first experience with a car note and FORD has made it the absolute worst. I will never purchase another ford vehicle. Horrible customer service, horrible vehicles I’ve had this car for 2 years and the turbo charger is “faulty”. 0 accommodations, not even an attempt. Absolutely horrrible! More

by THOMASLARHONDA Verified Customer Verified Customer

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👍👍👍🍾 as usual Phil and his crew made everything go as smoothly as possible thank to a great team ✅✅ smoothly as possible thank to a great team ✅✅ More

by oakleycraig60 Verified Customer Verified Customer

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Always a good experience when I bring my car in for service or as I did this time for an inspection. service or as I did this time for an inspection. More

by lmcjury28 Verified Customer Verified Customer

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Cortese Ford service is excellent Jack Hawes kept me informed at all my service appointments Cortese Ford technicians are great and do superb work and I trust them Service Recall was easy to set up a informed at all my service appointments Cortese Ford technicians are great and do superb work and I trust them Service Recall was easy to set up appointment Also had issue with one tire and it was resolved fast and great job with no marks on the rim thanks again Service at Cortese Ford is efficient and very reasonable Keep up your excellent service please More

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About the worst experience I have ever had. Needed an A/C evaporator, and a backup camera. Brought it in and left it on Monday, Service indicated it would be ready on Wednesday. After not re Needed an A/C evaporator, and a backup camera. Brought it in and left it on Monday, Service indicated it would be ready on Wednesday. After not receiving a call I called Wednesday afternoon to verify everything was ready. Response was "we can't get the parts in and no timeframe on when they might come in. Do you want to leave the car?" I said No I need it. Ok was the response, but now we'll need $1400 in order to order the parts. Ok I agreed. After no call for a week, I called. Response was "Still no timeframe on getting parts." After no call for another week, I again called. "Still no timeframe on getting parts". After the 3rd week of no call, and no timeframe I said i'm cancelling my order, so can I get my deposit of $1400 back as you have no idea when the parts might come in. Response was "OK, but we'll have to charge you for the diagnostic appointment from 3 weeks ago". No call back, i did notice a credit on my credit card of $1033, so they charged me $367 for the diagnostic service from 3 weeks ago. Again no call back no explanation. More

by DAVID.YUHAS Verified Customer Verified Customer

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Very well taken care of by Al & team. ..they added the oil change no problem with only 2-3 hours notice from me. ..they added the oil change no problem with only 2-3 hours notice from me. More

by elixir17 Verified Customer Verified Customer

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The dealership was clean but waiting room chairs uncomfortable. Time that I was told it would take was over but was expected so took lunch. Attendant when I entered seemed to ignore me expecting I uncomfortable. Time that I was told it would take was over but was expected so took lunch. Attendant when I entered seemed to ignore me expecting I knew what to do and where to go. I didn't so was uncomfortable until someone finally realized I was lost and he was very helpful. More

by esther800 Verified Customer Verified Customer

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I bought my escape here, and I’ve been coming here for all of my maintenance and inspections. They always give great service and are very courteous. all of my maintenance and inspections. They always give great service and are very courteous. More

by RVOGENITZ Verified Customer Verified Customer

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Always pleased with the service at Cortese Ford. Excellent customer service and always efficient and timely getting my Bronco it’s maintenance serviced. We will always recommend Cortese to our famil Excellent customer service and always efficient and timely getting my Bronco it’s maintenance serviced. We will always recommend Cortese to our family and friends. More

by maryandjimvito Verified Customer Verified Customer

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Cortese Ford Service Department is excellent. Your car will be fixed quickly and correctly the first time. Service advisers Darren Van Orden and Jack Hawes are great. Friendly and knowledgeab Your car will be fixed quickly and correctly the first time. Service advisers Darren Van Orden and Jack Hawes are great. Friendly and knowledgeable. More

by rgray9 Verified Customer Verified Customer

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