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Jack Hawes
Jack Hawes at Cortese Ford Lincoln

Jack Hawes | Page 20

Service Advisor

Cortese Ford Lincoln

2400-2500 West Henrietta Road
Rochester, NY 14623

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4.9
313 Reviews

I've been at Cortese Ford since April, 2017, which has been my entire experience in the car industry. Working at Cortese Ford has shown me how easy the service experience can be for customers and that's what I enjoy most about working here. If i'm not working, I'm probably watching sports, playing sports, or hanging out with my dog.

Dealership Experience

9 yrs, 6 mos

Industry Experience

9 yrs, 6 mos

4.9

313 Reviews

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313 Reviews of Jack Hawes

August 16, 2022

Dealership Rating
Employee Rating

The dealership was clean but waiting room chairs uncomfortable. Time that I was told it would take was over but was expected so took lunch. Attendant when I entered seemed to ignore me expecting I More

by esther800
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Zimmerman

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Aug 24, 2022

Cortese Ford Lincoln responded

Thank you for the great review! We apologize that you were uncomfortable at first, but are happy that someone was able to assist you in such a positive way. We hope the next time you stop by you have a more comfortable experience. Please feel free to call or stop by anytime with any concerns. Thanks again!

August 15, 2022

Dealership Rating
Employee Rating

I bought my escape here, and I’ve been coming here for all of my maintenance and inspections. They always give great service and are very courteous. More

by RVOGENITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Aug 24, 2022

Cortese Ford Lincoln responded

Thank you so much for a great review! We are extremely happy to hear that you have a great experience every time you come in. We are so appreciative for our loyal customer base. If you ever need anything please feel free to call or stop by anytime!

July 27, 2022

Dealership Rating
Employee Rating

Always pleased with the service at Cortese Ford. Excellent customer service and always efficient and timely getting my Bronco it’s maintenance serviced. We will always recommend Cortese to our famil More

by maryandjimvito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Aug 24, 2022

Cortese Ford Lincoln responded

Thank you so much for the great review and kind words! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

July 25, 2022

Dealership Rating
Employee Rating

Cortese Ford Service Department is excellent. Your car will be fixed quickly and correctly the first time. Service advisers Darren Van Orden and Jack Hawes are great. Friendly and knowledgeab More

by rgray9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Darren Van Orden

Print
Aug 24, 2022

Cortese Ford Lincoln responded

Thank you so much for the great review and kind words! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

July 23, 2022

Dealership Rating
Employee Rating

doing recall work and charging to tell what wrong is nuts pricing is way to much dont no how you have customers More

by lozadaadrian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Print
Aug 24, 2022

Cortese Ford Lincoln responded

Customer satisfaction is our top priority here at Cortese. We would never want one of our customers to leave our dealership feeling unhappy. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again in the future. Give me a call at 585-277-3287 or email me at S-Cortese@corteseauto.com so that we can go over your concerns. Thank you, Samantha Cortese

July 22, 2022

Dealership Rating
Employee Rating

Quick, easy, cooperative, flexible, considerate, effective and helpful, generous and understanding, well maintained and quick working. More

by abigail.penoyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Zimmerman

Print
Aug 24, 2022

Cortese Ford Lincoln responded

Thank you so much for the great review and kind words! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

July 19, 2022

Dealership Rating
Employee Rating

Excellent service after the sale, very pleased with the performance of the sales, finance , dept More

by slidin
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Cortese, Darren Sneddon, Chris Whaling, Phil Valenti, Samantha Cortese , Makayla Buscemi, David Eichelberger, Al Rossester, Dave vito

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Aug 24, 2022

Cortese Ford Lincoln responded

Thank you so much for the great review and kind words! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

July 14, 2022

Dealership Rating
Employee Rating

This visit was not the best visit that I experienced. It was really upsetting to me. More

by cldv33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Darren Van Orden

Print
Aug 24, 2022

Cortese Ford Lincoln responded

Customer satisfaction is our top priority here at Cortese. We would never want one of our customers to leave our dealership feeling unhappy. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again in the future. Give me a call at 585-277-3287 or email me at S-Cortese@corteseauto.com so that we can go over your concerns. Thank you, Samantha Cortese

July 12, 2022

Dealership Rating
Employee Rating

The experience at Cortese Ford was outstanding The entire staff made the car buying procedure extremely easy just walking through the show room everyone greeted you and made you feel at ease it was just an o More

by bennettswagger
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Darren Sneddon, Chris Whaling, Samantha Cortese, Darren Van Orden , David Eichelberger, Patrick Zimmerman

Print
Aug 24, 2022

Cortese Ford Lincoln responded

Thank you so much for the great review and kind words! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

July 10, 2022

Dealership Rating
Employee Rating

Jack Hawes was excellent and kept me informed about what was done Service was fast and friendly More

by jimwoytash7904@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ford techs at Cortese Ford are super

Print
Aug 24, 2022

Cortese Ford Lincoln responded

Thank you so much for the great review and kind words! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

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