Jack Hawes
Jack Hawes at Cortese Ford Lincoln

Jack Hawes

Service Advisor

Cortese Ford Lincoln

2400-2500 West Henrietta Road
Rochester, NY 14623

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4.7
296 Reviews

I've been at Cortese Ford since April, 2017, which has been my entire experience in the car industry. Working at Cortese Ford has shown me how easy the service experience can be for customers and that's what I enjoy most about working here. If i'm not working, I'm probably watching sports, playing sports, or hanging out with my dog.

Dealership Experience

8 yrs, 4 mos

Industry Experience

8 yrs, 4 mos

4.7

296 Reviews

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296 Reviews of Jack Hawes

July 29, 2025

Dealership Rating
Employee Rating

Cortese Ford Service did an excellent job fixing my broken screen display and regular service maintenance. The people at the shop are all very friendly to work with. Thank you for another great exper More

by Marie
Service Price Transparency
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Recommend Dealer
Yes

July 23, 2025

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Easy to schedule an appointment. Employees are all friendly and helpful. Best experience I have had at a dealership. Zach fixed a problem numerous other techs could not, and quickly! More

by 357magzman
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Keith Osier

Jul 24, 2025

Cortese Ford Lincoln responded

Thanks for the great review. We appreciate your business.

July 20, 2025

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Worked with me to get me what I could afford in a timely manner. Highest trade in value compared with what 2 other dealers offered. I will be back. More

by aludwig001
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Recommend Dealer
Yes

June 27, 2025

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Had a recall service performed. Our service advisor setup the schedule to compliment my availability. All in all was on time for completion and pickup. More

by Fast_As_Lightning
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Recommend Dealer
Yes
Jul 24, 2025

Cortese Ford Lincoln responded

We are grateful for your business.

June 06, 2025

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Jack and Zach did a very good job they took very care of my car needs I will comeback when I need work done on my car if I buy a new Ford I will come to More

by orv4god
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Sypolt serice advisor and Jack and Zach keep the price where I need it to be he keep my mind at ease

Jun 06, 2025

Cortese Ford Lincoln responded

Thanks for the great feedback. We appreciate your business.

April 10, 2025

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The car was done before my scheduled appointment. Quick turnaround! Everyone was very friendly and helpful. More

by annis_julie
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Recommend Dealer
Yes
Apr 11, 2025

Cortese Ford Lincoln responded

Annis, thank you so much for your business and the great review. We are grateful.

March 25, 2025

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Excellent communication and thorough with the work. Overall, very honest and flexible with time and scheduling. More

by james.arrigenna
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Recommend Dealer
Yes
Mar 26, 2025

Cortese Ford Lincoln responded

'Thanks for the 5 stars James

March 13, 2025

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Excellent communication and prompt service. Kept me updated throughout my visit. They were very accommodating. Thanks Jack! More

by James A
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Recommend Dealer
Yes
Mar 28, 2025

Cortese Ford Lincoln responded

Hi James, thanks for the great review.

February 17, 2025

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Excellent work thank you for everything you’ve done. I personally would say you’re at 3×100% thank you very much for all you did. More

by toddtittel
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Osier, Scott Rhodes, Patrick Zimmerman, Darren Van Orden , Al Rossester, Ed Smith

Feb 18, 2025

Cortese Ford Lincoln responded

Thanks for the kind words.!!!

February 17, 2025

Dealership Rating
Employee Rating

Was just a tire rotation. Had some reward points so was free and the service was completed on time. More

by anandmody
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Keith Osier

Feb 18, 2025

Cortese Ford Lincoln responded

Thanks for your business.

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