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Jack Hawes
Jack Hawes at Cortese Ford Lincoln

Jack Hawes | Page 2

Service Advisor

Cortese Ford Lincoln

2400-2500 West Henrietta Road
Rochester, NY 14623

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4.8
307 Reviews

I've been at Cortese Ford since April, 2017, which has been my entire experience in the car industry. Working at Cortese Ford has shown me how easy the service experience can be for customers and that's what I enjoy most about working here. If i'm not working, I'm probably watching sports, playing sports, or hanging out with my dog.

Dealership Experience

9 yrs, 5 mos

Industry Experience

9 yrs, 5 mos

4.8

307 Reviews

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307 Reviews of Jack Hawes

August 04, 2025

Dealership Rating
Employee Rating

Always friendly, keeps you informed of your auto status while providing good service quickly accurately More

by dbRoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 05, 2025

Cortese Ford Lincoln responded

Thank you for taking the time to give us your feedback, it is greatly appreciated. We are grateful for your business.

July 29, 2025

Dealership Rating
Employee Rating

Cortese Ford Service did an excellent job fixing my broken screen display and regular service maintenance. The people at the shop are all very friendly to work with. Thank you for another great exper More

by Marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 31, 2025

Cortese Ford Lincoln responded

Marie, thanks for allowing us to service your vehicle...we appreciate your business.

July 23, 2025

Dealership Rating
Employee Rating

Easy to schedule an appointment. Employees are all friendly and helpful. Best experience I have had at a dealership. Zach fixed a problem numerous other techs could not, and quickly! More

by 357magzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Osier

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Jul 24, 2025

Cortese Ford Lincoln responded

Thanks for the great review. We appreciate your business.

July 20, 2025

Dealership Rating
Employee Rating

Worked with me to get me what I could afford in a timely manner. Highest trade in value compared with what 2 other dealers offered. I will be back. More

by aludwig001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Osier, Scott Rhodes, Darren Sneddon, Darren Van Orden , Patrick Zimmerman

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June 27, 2025

Dealership Rating
Employee Rating

Had a recall service performed. Our service advisor setup the schedule to compliment my availability. All in all was on time for completion and pickup. More

by Fast_As_Lightning
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 24, 2025

Cortese Ford Lincoln responded

We are grateful for your business.

June 06, 2025

Dealership Rating
Employee Rating

Jack and Zach did a very good job they took very care of my car needs I will comeback when I need work done on my car if I buy a new Ford I will come to More

by orv4god
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Sypolt serice advisor and Jack and Zach keep the price where I need it to be he keep my mind at ease

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Jun 06, 2025

Cortese Ford Lincoln responded

Thanks for the great feedback. We appreciate your business.

April 10, 2025

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Employee Rating

The car was done before my scheduled appointment. Quick turnaround! Everyone was very friendly and helpful. More

by annis_julie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 11, 2025

Cortese Ford Lincoln responded

Annis, thank you so much for your business and the great review. We are grateful.

March 25, 2025

Dealership Rating
Employee Rating

Excellent communication and thorough with the work. Overall, very honest and flexible with time and scheduling. More

by james.arrigenna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 26, 2025

Cortese Ford Lincoln responded

'Thanks for the 5 stars James

March 13, 2025

Dealership Rating
Employee Rating

Excellent communication and prompt service. Kept me updated throughout my visit. They were very accommodating. Thanks Jack! More

by James A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 28, 2025

Cortese Ford Lincoln responded

Hi James, thanks for the great review.

February 17, 2025

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Employee Rating

Was just a tire rotation. Had some reward points so was free and the service was completed on time. More

by anandmody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Osier

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Feb 18, 2025

Cortese Ford Lincoln responded

Thanks for your business.

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