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Jack Hawes

Overview Reviews (313) Inventory (192)

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Jack Hawes

Jack Hawes | Page 4

Service Advisor

Cortese Ford Lincoln

2400-2500 West Henrietta Road
Rochester, NY 14623

I've been at Cortese Ford since April, 2017, which has been my entire experience in the car industry. Working at Cortese Ford has shown me how easy the service experience can be for customers and that's what I enjoy most about working here. If i'm not working, I'm probably watching sports, playing sports, or hanging out with my dog.

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4.9

313 Reviews

Overview Reviews (313) Inventory (192)

Dealership Experience

9 yrs, 6 mos

Industry Experience

9 yrs, 6 mos

4.9

313 Reviews

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313 Reviews of Jack Hawes

November 27, 2024

Dealership Rating

Employee Rating

Check in was quick and easy. They were Very professional and my car was done in a timely manor. They were Very professional and my car was done in a timely manor. More

by jbermingham82

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Dec 03, 2024 -

Cortese Ford Lincoln responded

Thank you so much for your business.

November 20, 2024

Dealership Rating

Employee Rating

Friendly, on time, reliable, good job, fast, good quality, customer oriented, pick and drop available quality, customer oriented, pick and drop available More

by S.dehne

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Osier, Scott Rhodes, Darren Van Orden , Al Rossester, Ed Smith, Patrick Zimmerman

Dec 03, 2024 -

Cortese Ford Lincoln responded

We thank you for your business and the 5 stars.

November 11, 2024

Dealership Rating

Employee Rating

Thank you You're the best as always. Fast and without any troubles. Thank you. Fast and without any troubles. Thank you. More

by salnikov

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Nov 12, 2024 -

Cortese Ford Lincoln responded

Thank you so much for the great review. We appreciate you.

November 04, 2024

Dealership Rating

Employee Rating

The service was fast and they explained everything. I like having the same person to deal with. Jack was very helpful. I like having the same person to deal with. Jack was very helpful. More

by s.shah9687

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Nov 06, 2024 -

Cortese Ford Lincoln responded

We do like to have you build a rapport with your advisor here, however sometimes if that person is not here the day that your appointment is, we promise to still provide the same quality of service for you. We thank you for your business.

October 29, 2024

Dealership Rating

Employee Rating

Very quick turnaround on routine service performed on my Edge. Jack Hawes is always friendly and professional. Good place for service. Edge. Jack Hawes is always friendly and professional. Good place for service. More

by tez14623

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 29, 2024 -

Cortese Ford Lincoln responded

Thanks for the great review! Grateful for your business.

October 21, 2024

Dealership Rating

Employee Rating

The service for my vehicle was completed accurately and efficiently. I am always happy with the service provided by Cortese Ford. efficiently. I am always happy with the service provided by Cortese Ford. More

by KarenA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 24, 2024 -

Cortese Ford Lincoln responded

Karen, thank you for the kind response. We thank you for your business.

October 19, 2024

Dealership Rating

Employee Rating

Service department is fantastic, great group of friendly, helpful staff. Would highly recommend this dealership helpful staff. Would highly recommend this dealership More

by mcconachiea

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Darren Van Orden , Al Rossester, Zach

Oct 21, 2024 -

Cortese Ford Lincoln responded

Thanks for the 5 stars. Appreciate your buisness.

October 15, 2024

Dealership Rating

Employee Rating

They were punctual, did the work fast and explained everything veru clear and very precisé. everything veru clear and very precisé. More

by Sasanch

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Osier, Scott Rhodes, Darren Van Orden , Al Rossester, Ed Smith, Patrick Zimmerman

Oct 21, 2024 -

Cortese Ford Lincoln responded

Sansanch, thanks for the great review.

October 01, 2024

Dealership Rating

Employee Rating

Number 1 Ford franchise since 1951 when my Dad was manager and 1971 when I was Manager. Been the same as Koerner and now Cortese. Keep up the good work! Makes me proud! manager and 1971 when I was Manager. Been the same as Koerner and now Cortese. Keep up the good work! Makes me proud! More

by dheelon1152

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Osier, Darren Van Orden , Patrick Zimmerman, Paul Ford mechanic

Oct 03, 2024 -

Cortese Ford Lincoln responded

Thanks for the great review.

September 28, 2024

Dealership Rating

Employee Rating

Great service great communication great price great location easy drop off policy overall great service location easy drop off policy overall great service More

by DALASH16

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Cortese, Keith Osier, Scott Rhodes, Joe Cavallario, Samantha Cortese, Darren Van Orden , Al Rossester, Ed Smith, Patrick Zimmerman

Oct 03, 2024 -

Cortese Ford Lincoln responded

Dalash, thanks for the great review. We appreciate your business.

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