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Jack Hawes

Overview Reviews (305) Inventory (219)

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Jack Hawes

Jack Hawes | Page 3

Service Advisor

Cortese Ford Lincoln

2400-2500 West Henrietta Road
Rochester, NY 14623

I've been at Cortese Ford since April, 2017, which has been my entire experience in the car industry. Working at Cortese Ford has shown me how easy the service experience can be for customers and that's what I enjoy most about working here. If i'm not working, I'm probably watching sports, playing sports, or hanging out with my dog.

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4.8

305 Reviews

Overview Reviews (305) Inventory (219)

Dealership Experience

9 yrs, 4 mos

Industry Experience

9 yrs, 4 mos

4.8

305 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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305 Reviews of Jack Hawes

January 27, 2025

Dealership Rating

Employee Rating

Have been customers for 30+ years and purchased many cars. Service department is excellent and now that I’m retired, am so pleased to have the option of having my car picked up and returned. Great organ cars. Service department is excellent and now that I’m retired, am so pleased to have the option of having my car picked up and returned. Great organization. More

by Kim.hober

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Osier, Darren Van Orden , Patrick Zimmerman

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Jan 28, 2025 -

Cortese Ford Lincoln responded

Kim we thank you for your business.

January 08, 2025

Dealership Rating

Employee Rating

I had such a wonderful experience here after my ford explorer broke down on the 390/490. I’m not local but they took care of me and fixed my car, treated me so well. Darren always was very communicative explorer broke down on the 390/490. I’m not local but they took care of me and fixed my car, treated me so well. Darren always was very communicative and let me know what was going on. Couldn’t have been happier with Cortes, I really appreciate the hard work on my car, I didn’t have to trade it in after they were done like I thought I would have to. They did a great job! Always got me in when I could make it there when needed! Thank you to Darren and everyone there! More

by kmucci3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Osier, Scott Rhodes, Darren Van Orden , Al Rossester, Ed Smith, Patrick Zimmerman

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Jan 13, 2025 -

Cortese Ford Lincoln responded

Thank you so much for the kind words. We appreciate your business.

November 27, 2024

Dealership Rating

Employee Rating

Check in was quick and easy. They were Very professional and my car was done in a timely manor. They were Very professional and my car was done in a timely manor. More

by jbermingham82

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 03, 2024 -

Cortese Ford Lincoln responded

Thank you so much for your business.

November 20, 2024

Dealership Rating

Employee Rating

Friendly, on time, reliable, good job, fast, good quality, customer oriented, pick and drop available quality, customer oriented, pick and drop available More

by S.dehne

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Osier, Scott Rhodes, Darren Van Orden , Al Rossester, Ed Smith, Patrick Zimmerman

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Dec 03, 2024 -

Cortese Ford Lincoln responded

We thank you for your business and the 5 stars.

November 11, 2024

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Employee Rating

Thank you You're the best as always. Fast and without any troubles. Thank you. Fast and without any troubles. Thank you. More

by salnikov

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 12, 2024 -

Cortese Ford Lincoln responded

Thank you so much for the great review. We appreciate you.

November 04, 2024

Dealership Rating

Employee Rating

The service was fast and they explained everything. I like having the same person to deal with. Jack was very helpful. I like having the same person to deal with. Jack was very helpful. More

by s.shah9687

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 06, 2024 -

Cortese Ford Lincoln responded

We do like to have you build a rapport with your advisor here, however sometimes if that person is not here the day that your appointment is, we promise to still provide the same quality of service for you. We thank you for your business.

October 29, 2024

Dealership Rating

Employee Rating

Very quick turnaround on routine service performed on my Edge. Jack Hawes is always friendly and professional. Good place for service. Edge. Jack Hawes is always friendly and professional. Good place for service. More

by tez14623

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 29, 2024 -

Cortese Ford Lincoln responded

Thanks for the great review! Grateful for your business.

October 21, 2024

Dealership Rating

Employee Rating

The service for my vehicle was completed accurately and efficiently. I am always happy with the service provided by Cortese Ford. efficiently. I am always happy with the service provided by Cortese Ford. More

by KarenA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 24, 2024 -

Cortese Ford Lincoln responded

Karen, thank you for the kind response. We thank you for your business.

October 19, 2024

Dealership Rating

Employee Rating

Service department is fantastic, great group of friendly, helpful staff. Would highly recommend this dealership helpful staff. Would highly recommend this dealership More

by mcconachiea

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Darren Van Orden , Al Rossester, Zach

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Oct 21, 2024 -

Cortese Ford Lincoln responded

Thanks for the 5 stars. Appreciate your buisness.

October 15, 2024

Dealership Rating

Employee Rating

They were punctual, did the work fast and explained everything veru clear and very precisé. everything veru clear and very precisé. More

by Sasanch

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Osier, Scott Rhodes, Darren Van Orden , Al Rossester, Ed Smith, Patrick Zimmerman

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Oct 21, 2024 -

Cortese Ford Lincoln responded

Sansanch, thanks for the great review.

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