Jack Schneider
Jack Schneider at Certified Benz & Beemer

Jack Schneider | Page 22

Owner

Certified Benz & Beemer

6725 E McDowell Rd
Scottsdale, AZ 85257

Contact Me
4.6
305 Reviews

Dealership Experience

18 yrs, 4 mos

4.6

305 Reviews

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305 Reviews of Jack Schneider

October 25, 2016

Dealership Rating
Employee Rating

Great service , great people, excellent price. The best dealers in town . The best experience, I will use them again for my next car. They have the best cars in the More

by Stefano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Andy Manahl

Oct 27, 2016

Certified Benz & Beemer responded

Dear Stefano: We are so delighted to read your comments about our great service and people as well as the quality of our cars. We are thankful for your business as well as your superlative review! We would be honored to be able to assist you again in the future when you are in the market for your next vehicle.

October 21, 2016

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Employee Rating

convenient, transparent and competitive This is the second car we have purchased from them. I'm currently driving a BMW 528i and my wife just got a MB GLA. All of their vehicles are certifie More

by Art the Bruin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Kankus, Peter Williams, Mark Lerner

Oct 24, 2016

Certified Benz & Beemer responded

Art: We absolutely love to hear from our repeat customers! Thanks so much for sharing with our other customers just how easy and convenient it is to purchase a vehicle from Certified Benz & Beemer and have it shipped right to you. We greatly appreciate your business for life statement and hope to sincerely maintain your trust and confidence in the future!

October 10, 2016

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Employee Rating

Great Service, Great Purchase Experience I've been a customer with CBB since 2010. I've serviced two BMWs and one Mercedes here and Charles, my technician, and Val my service advisor are grea More

by Aaron L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Danny Quintana , Mohamed abdouni, Val Atwood, Trevor Gaiser, Charles Glass

Oct 11, 2016

Certified Benz & Beemer responded

Aaron: WOW! You don't know how happy your review has made us! We love to hear from our repeat customers and we are so glad to hear that you are equally happy with the customer service you received from the sales department as well as the service department. We truly appreciate the referrals of family and friends and look forward to taking good care of them, as well as you, whenever they or you are looking for their next vehicle.

October 10, 2016

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Employee Rating

Second Mercedes Benz purchased from CBB in two years. My wife and I just purchased our second Mercedes Benz, a 2012 CLS550 from Danny Quintana. We drive over 250 miles and pass by a lot of car dealership More

by Steve and Cindy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Danny Quintana , Mohamed abdouni

Oct 11, 2016

Certified Benz & Beemer responded

Dear Steve and Cindy: Thanks so much for trusting in Certified Benz & Beemer now twice when deciding on where to buy from! We know that you travel a great distance to work with CBB and do everything possible to make sure hope that you are well taken care of at CBB. We greatly appreciate that you have shared your positive experiences at CBB with our other customers. We hope that you enjoy our new Mercedes and look forward to helping you when you are looking for your next one.

October 05, 2016

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I thought the reviews were fake, BUT THEY'RE NOT! Awesome! Great dealership with no haggle fair pricing. Christian Howk, my salesman, picked me up at the airport in my car and helped make the deal super smoot More

by FiskerCDN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Nall , Chris Barone, Christian Howk, Travis Walters, Peter Williams

Oct 10, 2016

Certified Benz & Beemer responded

Dear FiskerCDN: You definitely made our day with your review!!! We do have a lot of great reviews....and we are so appreciative of that and that our customers, like you, are willing to take the time to share with others about their positive car shopping or car buying experiences with Certified Benz & Beemer. Most of our customer love our "one price policy" that allows all of our customers to get the best price possible with having to be a contract negotiator and all with zero pressure. We really appreciate your high recommendations and look forward to having the opportunity to help you again in the future!

September 21, 2016

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Employee Rating

Customer service is amazing Great customer service, great service at the service center, great people overall. They do anything to help you out and find what you are looking for More

by Jessie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Danny Quintana , Mohamed abdouni, Bryan Sullivan, Travis Walters

Sep 26, 2016

Certified Benz & Beemer responded

Dear Jessie: We appreciate that you took the time to share with other customers the amazing customer service that Certified Benz & Beemer provides for its customers. Thanks for letting us know that Danny and the others were so helpful for you. CBB is grateful for your business and looks forward to delivering amazing customer service again for you in the future!

August 30, 2016

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Employee Rating

Exactly what I wanted, thank you Andy Andy found me the exact car I wanted in my budget, great price on my trade. Mo got us great financing and Jack the owner will make sure you are comple More

by happy in Tucson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andy Manahl , Mohamed abdouni, Val Atwood

Sep 01, 2016

Certified Benz & Beemer responded

Dear Happy in Tucson: Thanks for sharing with us that Andy was able to help you find exactly what you wanted and was able to get you a great price on your trade-in. We appreciate your recommendations to those in Tucson as well. We do have many people who drive to us from Tucson and Flagstaff, as well as our neighboring states, to find the perfect luxury vehicle. We look forward to being able to assist you in the future.

August 15, 2016

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Employee Rating

Unscrupulous Fake Repairs & Carfax Report Unreported Damage In March 2016, I purchased a 2010 Mercedes S550 from Certified Benz & Beemer. Immediately after I purchased the car, the brakes started sqeaking. Took More

by cbb_dissatisfied_customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Lee Grubbs, Danny Quintana , Tracey Weaver

Sep 01, 2016

Certified Benz & Beemer responded

Certified Benz & Beemer (CBB) takes complaints of this nature very seriously. To be clear, CBB has attempted to work with this customer. He bought a 2010 Mercedes Benz S550 in March, 2016 with 61,016 miles on it. Prior to selling the Vehicle, CBB undertook an extensive review and certification of the Vehicle and incurred almost $2,600.00 of repairs and services to the Vehicle which included a review of the brakes and use of the state-of-the-art Hunter Winalign system which helps to determine if the vehicle has been in a major accident. The testing indicated that the car frame was true and there were no signs that the Vehicle had been in a major accident that compromised the integrity of the frame of the Vehicle. During the purchase process, the customer was provided with a free CarFax report which also indicated that the Vehicle had not been in a major accident. This customer was also offered the opportunity to purchase an extended service contract beyond the 90 day/3,000 mile Power Train warranty that CBB provides to its customers. The customer declined to purchase the extended contract. Upon driving the vehicle back to Las Vegas, this customer noticed a squeak in the brakes. Even though the brakes were above the Manufacturer's specifications, CBB authorized to pay for the replacement of the brakes and had the Vehicle repaired at a facility in Las Vegas. There was no delay in the authorization of payment for that repair. Nearly four (4) months later in July, 2016, and after driving almost an additional 6,000 miles, the customer contacted CBB and advised that the Vehicle needed repair to starter and/or the battery. The complaint notes that the battery in the Vehicle was “old”. This is interesting because as part of CBB’s inspection and certification process prior to the sale to the customer, the former battery was replaced with a new battery. Because these requested repairs were well beyond the 90 day/3,000 mile limited warranty, CBB respectfully declined to pay for these repairs. Then shortly thereafter, the customer (with now 68,000 miles on the Vehicle) complained of issues with the suspension and requested that CBB cover this repair. This repair was also respectfully declined. It appears that upon receiving these refusals to authorized further repair at CBB’s expense, this customer elected to file this negative review. The Owner of CBB has spent considerable time discussing this matter with the customer but the customer has refused to change his position. Despite CBB's earnest efforts to work out this dispute with the customer, unfortunately, CBB has been unable to do so.

Aug 16, 2016

Certified Benz & Beemer responded

Please give me a call to review your issues and concerns...Take care !..Lee Grubbs G.M.

Aug 16, 2016

cbb_dissatisfied_customer responded

Lee, I've spoken with Jack at length and he never followed up with any additional information nor resolution. If you'd like to discuss the matter please feel free to contact me tomorrow at 832-571-3591.

August 02, 2016

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Employee Rating

Great dealership and friendly staff Just purchased a new corvette. So pleased with the deal I received and the personal service. The owner reached out to me personally and the sales a More

by Wgfletcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Danny Quintana , Mohamed abdouni

Aug 04, 2016

Certified Benz & Beemer responded

Wgfletcher: We sure hope that your are enjoying your new Corvette! Thanks for letting our customers know about the personal friendly service you received and we are touched that you thought Certified Benz & Beemer is a great dealership! We truly appreciate your recommendation to others and look forward to being able to assist you when the Corvette needs to be serviced and when you are in the market for your next vehicle.

August 01, 2016

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Employee Rating

Another great buying experience at CBB After some mechanical issues with a vehicle I purchased in March, CBB ofurred to trade me out. The whole experience was easy and painless. I'm very More

by Leah Clevenger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mohamed abdouni, Val Atwood, Jim Beyer, Trevor Gaiser

Aug 02, 2016

Certified Benz & Beemer responded

Leah: Certified Benz & Beemer (CBB) offers each of its customers a ten (10) day trial exchange in an effort to give them peace of mind with their purchase. In some rare instances, such as yours, CBB will allow a trade-in of the vehicle beyond the ten (10) day period and we are so glad to hear that you are very happy with your new BMW. CBB looks forward to being able to help you when your BMW requires service and when you are in the market for another vehicle.

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