Jacky Hwang | Page 18

Best Service Ever! I recently purchased my first car though Alison and Jacky at Leith Honda, and the experience was warm, friendly, and professionalism that can't be fou I recently purchased my first car though Alison and Jacky at Leith Honda, and the experience was warm, friendly, and professionalism that can't be found elsewhere. I was completely taken care of, all my questions answered and fully explained, popcorn added a nice touch! Alison stays in contact after your purchase to make sure everything is okay. More

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Great sales experience Alison made the whole process very enjoyable. She was very knowledgeable on every feature of the cars she showed. Every question I asked she answered. Alison made the whole process very enjoyable. She was very knowledgeable on every feature of the cars she showed. Every question I asked she answered. Alison truly loves working with people, I will definitely refer her to anyone I know that is looking for a new vehicle. John Fierro More

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Alison delivers a quality sales experience! If you are in the market for a new/used Honda, you NEED to call Alison Davis at Leith Honda. From the time Alison opened the front door to let us in If you are in the market for a new/used Honda, you NEED to call Alison Davis at Leith Honda. From the time Alison opened the front door to let us in Leith, to the time I left with my new Honda a week later, I felt I was valued as not only a customer, but as a friend. Alison educated us as to our options, listened to our needs, and matched us up with exactly what we needed. After comparing prices and dealerships, and customer service, it was great to know my local dealer not only wanted my business, but gave me the best price. To make it a reality, Alison handed me off to Jacky in F/I to sure up the money part. This was also the smoothest financial transaction ever. To cap off our experience, Alison helped deliver our new Honda to my home to surprise my wife. The next morning she contacted me to make sure my wife loved it. As an ex-car salesman, and customer service oriented person, I HIGHLY AND STRONGLY RECOMMEND Alison Davis for their next auto purchase. More

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Horrible experience Went in to purchase hoping to take a civic home with me. However, the finance guy (Jacky Hwong) was very rude. Probably didnt even try to run my credi Went in to purchase hoping to take a civic home with me. However, the finance guy (Jacky Hwong) was very rude. Probably didnt even try to run my credit score until I opted him too. Didnt work with me at all and all he offered was judgement. He was laughing at me when I said that he wasnt giving me a good deal. He was rude and condecending, treating me like I was stupid. I know enough about dealerships and It was not my first time buying a car. I have gone to the process before with other dealerships and they treated me with respect and courtesy. He just judged and laughed. Felt very wrongly treated and would never give them my money. More

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less than honest finance manager We give this review a "2 - salesman Ray Qada, gets a "5", but Jacky Hwang, Finance Mgr, gets a "1", which skews the rating. He was extremely condescen We give this review a "2 - salesman Ray Qada, gets a "5", but Jacky Hwang, Finance Mgr, gets a "1", which skews the rating. He was extremely condescending, and LAUGHED AT US (mockingly) when we refused his attempts to sell an extended warranty. He told an "untruth" when we asked if we had to decide on a warranty right then, stating Honda only offers extend warranties "at time of purchase". That is simply not true. He further stated that Honda's paint jobs aren't what they used to be, are soft, and not covered under warranty. Don't be fooled into thinking you have to make decisions about extended warranties the day of purchase under SO much pressure after being presented with a chart FULL of options with different deductibles, coverages, time frames, etc. It's a lot to process and you need time to research, do the math, and decide if it's worth it - and most times they are not. It's no mystery the finance mgr is an important, integral part of the profit margin and "highly trained" in pitching and closing the product/finance options. But, when it involves deceiving the customer and treating them like they are complete idiots in order to accomplish that goal, that's inexcusable. We completed their survey a couple of wks ago and told someone would contact us, hasn't happened - just the automated, generic response. If we don't hear from them we can only assume their "customer satisfaction is our most important goal" is a crock, and they do not care if their employees lie to their customers. More

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My first Honda and I love it! I went to visit Leith one afternoon to check out the new Honda Accords. I honestly just went to look. The next day, Mike Anbar and Cray reached out. T I went to visit Leith one afternoon to check out the new Honda Accords. I honestly just went to look. The next day, Mike Anbar and Cray reached out. To make a long story short, they were great and I was given an awesome deal on a 2016 Honda Accord. It warmed my heart to give Mike Anbar his first deal during his first week at Leith! I can't say enough about the customer service I received from Jacky! Leith is the way to go! Ask for Mike A., Cray, and definitely Jacky! More

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Top notch customer service We are very pleased with the total buyer experience with Leith and Justin, the sales associate that helped us. The entire Leith team was eager to ins We are very pleased with the total buyer experience with Leith and Justin, the sales associate that helped us. The entire Leith team was eager to insure we got the CRV we wanted and at no time did we feel pressured to get any options we did not want. We feel we got our vehicle at an outstanding price and we whole heartedly recommend Leith Honda. More

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Another great Honda buying experience! We have become a Honda family, and part of the reason is because of the service and quality relationship we have with the salespeople at Leith Honda. We have become a Honda family, and part of the reason is because of the service and quality relationship we have with the salespeople at Leith Honda. Marvin Camper has been selling us cars for many years, giving us updates on new options or deals and patiently waiting until we are ready. Jacky in finance also remembers us and treats us with professionalism and kindness. My husband and I commented that it's nice to go somewhere and be known and appreciated as customers, which we do here. More

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Poor Customer Service-Unwanted and Ignored The finance rep, Mr. Hwang, made my daughter and I feel rushed and unwelcome. I recommended Leith to her because I had such an awesome experience a fe The finance rep, Mr. Hwang, made my daughter and I feel rushed and unwelcome. I recommended Leith to her because I had such an awesome experience a few years ago. But, that has certainly changed. The sales rep., Ray Qadar, seemed confused and not informed about the deals and the finance experience was even worse. We had to come back the next day and was ignored for hours by the finance rep. I was embarrassed to have had brought my daughter to Leith. More

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Customer Service is Key! My wife and I were in search of a great deal on a new Honda. Well we found the great deal but didn't know that we would receive so amazing customer se My wife and I were in search of a great deal on a new Honda. Well we found the great deal but didn't know that we would receive so amazing customer service. Alison was so patient and caring. She was very understanding and detailed in answering all the questions we asked. We will most definitely recommend her services! It was top notch! More

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