Jacob McMillen | Page 10

Jacob was wonderful. I would give 10 stars if I could.. I was in NC on vacation from PA &I stopped by without an appointment because my new vehicle was making a LOUD, g I would give 10 stars if I could.. I was in NC on vacation from PA &I stopped by without an appointment because my new vehicle was making a LOUD, grinding noise. Jacob quickly checked me in and kept me apprised of status. The technician promptly diagnosed and rectified the problem.Thankfully it was not a major issue. I will be moving to NC soon and will be sure to have my vehicle serviced at Randy Marion Subaru. More

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Took care of an issue covered by Warranty. . we dropped out the vehicle and they brought it back for us. Great Customer Service! . we dropped out the vehicle and they brought it back for us. Great Customer Service! More

by STEPHBLESSED Verified Customer Verified Customer

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I really like the service department in Mooresville. Mark is my service rep., and Jacob has been helpful, too. Mark is my service rep., and Jacob has been helpful, too. More

by aballewedit Verified Customer Verified Customer

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They did a great job of both the diagnostics and the repair. Also very timely. repair. Also very timely. More

by WALTERRSMITH77 Verified Customer Verified Customer

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I made a phone call to check inventory and the salesman was prompt to respond with a picture of a car that I was thinking about buying. I decided to go into the dealership and I was greeted promptly. Every was prompt to respond with a picture of a car that I was thinking about buying. I decided to go into the dealership and I was greeted promptly. Every person I encountered was very pleasant. Very good experience. More

by rodeojr23 Verified Customer Verified Customer

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Friendly and nice staff. Nice waiting room. Quick service. We ( my son and I ) are always satisfied their service. Nice waiting room. Quick service. We ( my son and I ) are always satisfied their service. More

by Ann Verified Customer Verified Customer

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The people I delt with were friendly, informative, transparent and timely. A good experience, even though it cost over $2200. transparent and timely. A good experience, even though it cost over $2200. More

by CES9705 Verified Customer Verified Customer

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This was my first time of using Randy Mary Ann for a regular servicing. I was very pleased. regular servicing. I was very pleased. More

by BARB6262 Verified Customer Verified Customer

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Great customer service. Helped me out in a time of need. Explained all the work and super helpful. Helped me out in a time of need. Explained all the work and super helpful. More

by JORDYNJACK Verified Customer Verified Customer

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Jacob the service manager and the mechanic who adjusted my clutch pedal were excellent. My problem is with the $357 charged for the adjustment. Also, now that I've had the car for a few days , I think an my clutch pedal were excellent. My problem is with the $357 charged for the adjustment. Also, now that I've had the car for a few days , I think another adjustment is in order to make it right. Do I want to pony up another $357 ? No ! I want to support my local dealer and continue to have a good relationship but, this experience concerns me. More

by buchha Verified Customer Verified Customer

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