Jacob McMillen
Jacob McMillen at Randy Marion Subaru

Jacob McMillen | Page 10

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
166 Reviews
4.9

166 Reviews

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166 Reviews of Jacob McMillen

August 02, 2025

Dealership Rating
Employee Rating

I really like the service department in Mooresville. Mark is my service rep., and Jacob has been helpful, too. More

by aballewedit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn , Kimmie

Sep 05, 2025

Randy Marion Subaru responded

Thank you so much for taking the time to leave us this 5-star review!

July 17, 2025

Dealership Rating
Employee Rating

They did a great job of both the diagnostics and the repair. Also very timely. More

by WALTERRSMITH77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

July 16, 2025

Dealership Rating
Employee Rating

I made a phone call to check inventory and the salesman was prompt to respond with a picture of a car that I was thinking about buying. I decided to go into the dealership and I was greeted promptly. Every More

by rodeojr23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Spruill, Keeley Murphy

Sep 05, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

July 15, 2025

Dealership Rating
Employee Rating

Friendly and nice staff. Nice waiting room. Quick service. We ( my son and I ) are always satisfied their service. More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you so much for taking the time to leave us this 5-star review!

July 12, 2025

Dealership Rating
Employee Rating

The people I delt with were friendly, informative, transparent and timely. A good experience, even though it cost over $2200. More

by CES9705
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

July 11, 2025

Dealership Rating
Employee Rating

This was my first time of using Randy Mary Ann for a regular servicing. I was very pleased. More

by BARB6262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for sharing your positive experience with us! We greatly appreciate your feedback.

July 10, 2025

Dealership Rating
Employee Rating

Great customer service. Helped me out in a time of need. Explained all the work and super helpful. More

by JORDYNJACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Forness

Sep 05, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

July 05, 2025

Dealership Rating
Employee Rating

Jacob the service manager and the mechanic who adjusted my clutch pedal were excellent. My problem is with the $357 charged for the adjustment. Also, now that I've had the car for a few days , I think an More

by buchha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 05, 2025

Randy Marion Subaru responded

We are sorry to hear your experience with us was not a positive one. Your information has been forwarded to the manager for further review!

June 30, 2025

Dealership Rating
Employee Rating

Great job, excellent communication. Service advisor Jessica did a great job keeping us updated. Definitely great service More

by AB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for sharing your wonderful experience with us, and thank you for taking the time to leave a 5-star review!

June 29, 2025

Dealership Rating
Employee Rating

I appreciate Jacob’s kind service, good communication, and good recommendations for future maintenance of my Outback. More

by MCLELLANDSHOES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for sharing your wonderful experience with us, and thank you for taking the time to leave a 5-star review!

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