Jacob McMillen | Page 10

Fixed 2 items that were recall, but did not fix the original item the car was taken in for. Had to return 15 minutes later and leave the car. That was last Thursday. Monday night and no updates yet. U original item the car was taken in for. Had to return 15 minutes later and leave the car. That was last Thursday. Monday night and no updates yet. Up to the point I returned it communication, speed of service and everything was outstanding, and everything was great. Nothing since I had to return the car to get the first problem corrected. Surprised I did not hear from you Monday. Pretty sure it was Jacob in service. Can not be sure receipt for first incomplete service is in car. More

by lpfons Verified Customer Verified Customer

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Had a pretty big issue with my car. Jacob was amazing throughout all of the process. So kind, helpful and went above and contacted Subaru to help offset repair cost. Car was in shop for Jacob was amazing throughout all of the process. So kind, helpful and went above and contacted Subaru to help offset repair cost. Car was in shop for a couple weeks and he kept me informed of the progress. So appreciative- RM blessed to have him serving the customers. More

by anecho7 Verified Customer Verified Customer

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Excellent service. They replaced a bad tire that could not be repaired. Thank you very much. They replaced a bad tire that could not be repaired. Thank you very much. More

by JCRUNSKI Verified Customer Verified Customer

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Made an emergency stop for service and service department was very accommodating. Issue was resolved in a timely manner and we were back on the road. Good communication during the service process. was very accommodating. Issue was resolved in a timely manner and we were back on the road. Good communication during the service process. More

by awattsbanjo Verified Customer Verified Customer

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My first time there and they were very friendly and did exactly what they said they would do. exactly what they said they would do. More

by rooski Verified Customer Verified Customer

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I highly recommend Randy Marion Subaru and their service department. I appreciate their honesty about what needs to be done on my car. Their service department is one of the reasons I bought a Subaru. department. I appreciate their honesty about what needs to be done on my car. Their service department is one of the reasons I bought a Subaru. More

by JWILLIAMS4827 Verified Customer Verified Customer

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Excellent experience. Love getting the video of the inspection to see for myself. Appreciate the honesty on what is needed and really not needed at the time. Love getting the video of the inspection to see for myself. Appreciate the honesty on what is needed and really not needed at the time. More

by lglynn225 Verified Customer Verified Customer

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Service was excellent, no problems. Kind and courteous. Video is great and appreciated. Well done. Kind and courteous. Video is great and appreciated. Well done. More

by mreg73 Verified Customer Verified Customer

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Service department was amazing. They had my cars service completed in about 30 minutes. Comfortable waiting area for customers. They had my cars service completed in about 30 minutes. Comfortable waiting area for customers. More

by bkreynolds32 Verified Customer Verified Customer

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Jacob was wonderful. I would give 10 stars if I could.. I was in NC on vacation from PA &I stopped by without an appointment because my new vehicle was making a LOUD, g I would give 10 stars if I could.. I was in NC on vacation from PA &I stopped by without an appointment because my new vehicle was making a LOUD, grinding noise. Jacob quickly checked me in and kept me apprised of status. The technician promptly diagnosed and rectified the problem.Thankfully it was not a major issue. I will be moving to NC soon and will be sure to have my vehicle serviced at Randy Marion Subaru. More

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