Jacob McMillen
Jacob McMillen at Randy Marion Subaru

Jacob McMillen | Page 11

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
168 Reviews
4.9

168 Reviews

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168 Reviews of Jacob McMillen

June 30, 2025

Dealership Rating
Employee Rating

Great job, excellent communication. Service advisor Jessica did a great job keeping us updated. Definitely great service More

by AB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for sharing your wonderful experience with us, and thank you for taking the time to leave a 5-star review!

June 29, 2025

Dealership Rating
Employee Rating

I appreciate Jacob’s kind service, good communication, and good recommendations for future maintenance of my Outback. More

by MCLELLANDSHOES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for sharing your wonderful experience with us, and thank you for taking the time to leave a 5-star review!

June 29, 2025

Dealership Rating
Employee Rating

Always super helpful and friendly! Techs are knowledgeable and do great work for maintenance or repairs. More

by ECSSWIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keeley Murphy , Bob Myers

Sep 05, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

Sep 05, 2025

Randy Marion Subaru responded

Double posted review.

June 24, 2025

Dealership Rating
Employee Rating

Excellence experience, quality staff, fair prices - what more could I ask for. Thank you for taking care of us. More

by kurtmechling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

June 18, 2025

Dealership Rating
Employee Rating

Wonderful, helpful staff. Very thorough with the evaluation of my car. It is so appreciated. More

by SHERICOOK18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for sharing your wonderful experience with us, and thank you for taking the time to leave a 5-star review!

June 18, 2025

Dealership Rating
Employee Rating

Great job w/6 months service on the 2018 Subaru Forrester and hope service on this vehicle, as well as the 2024 continues in the future More

by carobet
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Jessica Matos

Sep 05, 2025

Randy Marion Subaru responded

Thank you for sharing your positive experience with us! We greatly appreciate your feedback.

June 18, 2025

Dealership Rating
Employee Rating

Dealership service center dept. believe interested in customer satisfaction which is crucial for a business to prosper especially in this present economic climate. A few glitches i More

by carobet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Aaron Forness, Jessica Matos , Tim Lawson excellent Service Manager

Sep 05, 2025

Randy Marion Subaru responded

Thank you so much for sharing your wonderful experience with us, and thank you for taking the time to leave a 5-star review!

June 17, 2025

Dealership Rating
Employee Rating

I received great service at my service appointment. My tech was polite and quick, and the service itself was finished earlier than stated. More

by LRSV
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

June 16, 2025

Dealership Rating
Employee Rating

Very quick and professional service. I would recommend them, I was impressed by the service and explanation of the service that was done in my Subaru. More

by marcoher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

June 16, 2025

Dealership Rating
Employee Rating

Always an excellent experience, car was serviced and inspected about 15 min earlier than expected, and cost less than I expected as well. Thank you for the great service! More

by sheila.hatfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

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