Jacob McMillen
Jacob McMillen at Randy Marion Subaru

Jacob McMillen

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
141 Reviews
4.9

141 Reviews

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141 Reviews of Jacob McMillen

March 01, 2026

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My service was completed quickly while I waited. The staff was friendly and made the whole process painless. More

by DDRM25
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Recommend Dealer
Yes

February 28, 2026

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Great service and friendly staff. The service team will make sure your Subaru is kept in excellent shape. More

by jason
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Recommend Dealer
Yes

February 20, 2026

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They expedited ted my time there. Jacob worked hard and took care of windshield problem with no charge More

by Larry
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Recommend Dealer
Yes
Feb 20, 2026

Randy Marion Subaru responded

We’re glad Jacob expedited your visit and fixed your Subaru windshield at no charge. Thank you for the five-star review. We look forward to serving you again.

February 12, 2026

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Love this Mooresville location! Prompt, efficient, friendly, great value and excellent customer service. Highly recommend More

by MMK50D15
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Recommend Dealer
Yes
Feb 12, 2026

Randy Marion Subaru responded

We’re delighted your Subaru Crosstrek service was prompt, efficient, and friendly. Thank you for highlighting our value and customer care and for recommending us.

February 12, 2026

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They are Always there when I need them and they offer me a loaner if they have to keep over night. Good service, good people! More

by BEACHREAD66
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Recommend Dealer
Yes
Feb 12, 2026

Randy Marion Subaru responded

It’s great to hear our team could support you with service and a loaner vehicle when you needed it. Thank you for trusting us with your Subaru.

February 12, 2026

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was very quick and easy with service . They gave a clear explanation what to expect and also fixed the recall pro-actively More

by SARATH.CHOWDARY05
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Recommend Dealer
Yes
Feb 12, 2026

Randy Marion Subaru responded

Thanks for highlighting how quick and easy the service process was. We are glad Jacob could clearly explain what to expect and address the recall proactively on your Subaru. We appreciate your trust and look forward to welcoming you back.

February 11, 2026

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Always excellent with communication and thorough inspections. Providing a loaner while my car is in shop a great value. More

by eric
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Matos

Feb 11, 2026

Randy Marion Subaru responded

We’re glad our communication and thorough inspections met your expectations and that the loaner vehicle provided added convenience. It’s great to hear your Subaru Ascent was well cared for. Let us know whenever you need assistance again.

February 10, 2026

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I received polite, excellent, professional service. The work was completed before the estimated time of completion and they had back in my car quickly. More

by azraphaelus
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Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Tim Lawson, Aaron Forness, Jessica Matos , Everyone assisted in processing my car

Feb 10, 2026

Randy Marion Subaru responded

We’re pleased our team could provide courteous and reliable care for your Subaru WRX. It was great to complete the work ahead of your estimated timeframe and return your car swiftly. Thank you for trusting us with your WRX.

February 08, 2026

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Flawless experience once again, I had new front rotors and pads installed and the mechanic noticed my tires were cupping on the inside edge so he recommended a 4 wheel alignment to save my tires from wear More

by VERTICALCHAMBER
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Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn

Feb 08, 2026

Randy Marion Subaru responded

It’s fantastic to hear our detailed inspection and video walkaround helped catch the tire cupping on your Subaru Impreza. We’re glad the front rotor and pad installation went smoothly and you appreciated our straightforward service approach. Your praise for our service department truly means a lot to us.

February 01, 2026

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I am extremely satisfied with the service that this dealer provided for my 2025 Outback. The work that provided was done in a timely manner. I would recommend this dealership to anyone that needs some More

by MARYPATTON42
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Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Aaron Forness, Jessica Matos , Tim Lawson

Feb 01, 2026

Randy Marion Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Randy Marion Subaru. We look forward to having you as one of our valued customers for many more years to come!

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