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Jacob McMillen

Overview Reviews (204) Inventory (197)

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Jacob McMillen

Jacob McMillen | Page 3

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9

204 Reviews

Overview Reviews (204) Inventory (197)

4.9

204 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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204 Reviews of Jacob McMillen

August 18, 2026

Dealership Rating

Employee Rating

Seamless and efficient! Jacob is always helpful and genuine! Ended up buying my next Subaru at the service visit! Jacob is always helpful and genuine! Ended up buying my next Subaru at the service visit! More

by catmikecole

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jacob Ritz

Aug 18, 2026 -

Randy Marion Subaru responded

It’s rewarding to know your service visit went smoothly and without hassle. Hearing that Jacob was sincere and supportive means a lot to us. Our team is pleased we could help you purchase your next Subaru during your service appointment.

August 15, 2026

Dealership Rating

Employee Rating

Clear description of what was going to be worked on and completed in a timely fashion completed in a timely fashion More

by vce1734

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jessica Matos

Aug 15, 2026 -

Randy Marion Subaru responded

Knowing that our clear explanation of the work and quick completion during your Ascent’s service met your expectations means a lot to our service department. Thank you for the five-star rating.

August 14, 2026

Dealership Rating

Employee Rating

Everyone at the dealership is a pleasure to work with. From the service department to the sales department very employee is courteous and professional. From the service department to the sales department very employee is courteous and professional. More

by rennphyllis

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Mark Wilburn, Kevin Wingler

Aug 14, 2026 -

Randy Marion Subaru responded

Your praise of our team’s welcoming professionalism across sales and service is truly rewarding. We hope you’re enjoying your new Subaru Forester.

August 10, 2026

Dealership Rating

Employee Rating

Staff was very friendly, professional, and knowledgeable. Car was in and out quickly. Love going to Subaru on river highway knowledgeable. Car was in and out quickly. Love going to Subaru on river highway More

by onesugarft

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jessica Matos

Aug 10, 2026 -

Randy Marion Subaru responded

Attentive, knowledgeable service is at the heart of how our service department operates. Hearing that our team came across as friendly and professional and that your Subaru Ascent was in and out quickly is truly gratifying. It’s wonderful you enjoy visiting our River Highway location.

August 07, 2026

Dealership Rating

Employee Rating

Yesterday was our first service ever here. Jacob was very polite, professional, nice, and explained our two updates. We were very impressed with this Subaru dealership and Jacob. I love our fi Jacob was very polite, professional, nice, and explained our two updates. We were very impressed with this Subaru dealership and Jacob. I love our first Subaru. More

by LoveMySubieOutback💙

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 07, 2026 -

Randy Marion Subaru responded

Your praise for Jacob’s clear explanations of the updates means a lot to our service department. We’re pleased the service on your Outback left such a positive impression.

August 04, 2026

Dealership Rating

Employee Rating

First time at this service center and it was excellent. Thanks Jacob and tech team for getting my A/C running again! Thanks Jacob and tech team for getting my A/C running again! More

by SARAJLEMASTER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 04, 2026 -

Randy Marion Subaru responded

Knowing your first visit to our service department was excellent means a lot to our team. Jacob and our tech team are pleased we could get your Forester’s A/C running again.

August 03, 2026

Dealership Rating

Employee Rating

True customer caring, and car running great. Thank you Jacob, and Randy Marion service department. Thank you Jacob, and Randy Marion service department. More

by PERKY317

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 03, 2026 -

Randy Marion Subaru responded

It’s fantastic to know that your Subaru Forester is running great and that Jacob provided exceptional care. If there’s anything else you need, please let us know.

July 21, 2026

Dealership Rating

Employee Rating

The people here are very friendly and professional. I was kept apprised of progress every step of the way. The waiting area is kept very clean and organized. Very good experience! I was kept apprised of progress every step of the way. The waiting area is kept very clean and organized. Very good experience! More

by idrev666

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jul 21, 2026 -

Randy Marion Subaru responded

It’s great to hear our team kept you updated and made your visit so comfortable. We’re glad the waiting area was clean and organized for you. Thank you for trusting us with your Subaru Forester.

July 19, 2026

Dealership Rating

Employee Rating

Quick service, good people and reasonable prices. It was easy to schedule a time to come in. It was easy to schedule a time to come in. More

by CES9705

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Wilburn

Jul 19, 2026 -

Randy Marion Subaru responded

Thank you for choosing us for your Subaru Outback service. We’re glad scheduling was simple, our staff was friendly, and you found the prices reasonable. We look forward to helping you again.

July 19, 2026

Dealership Rating

Employee Rating

Very efficient. Courteous. Workmanship was very good. Kept me informed throughout the repair process. Thanks Courteous. Workmanship was very good. Kept me informed throughout the repair process. Thanks More

by swonuke

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Wilburn, Aaron Forness

Jul 19, 2026 -

Randy Marion Subaru responded

Thank you for letting us know the Forester service was efficient and that our courtesy and workmanship stood out. Keeping you informed is important to us and we’re pleased it made a difference. We look forward to helping with your Subaru needs again.

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