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Jacob McMillen
Jacob McMillen at Randy Marion Subaru

Jacob McMillen | Page 4

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
173 Reviews
4.9

173 Reviews

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173 Reviews of Jacob McMillen

March 03, 2026

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Employee Rating

I needed an unscheduled service due to a flat tire it was provided. In a timely, friendly and professional manner. Excellent service thank you. More

by SBS23464
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Tim Lawson, Aaron Forness, Jessica Matos

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Mar 03, 2026

Randy Marion Subaru responded

Thank you for sharing your experience. We’re glad we could get your flat tire attended to quickly and professionally on your Subaru. Your kind words mean a lot to our team.

March 01, 2026

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Employee Rating

Very friendly from the time I pulled in. Updated me with everything on what my car needed More

by BCRAHTES
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 01, 2026

Randy Marion Subaru responded

Thank you for the great review. We’re delighted Jacob and our service team provided friendly care and kept you informed about your Subaru Legacy. Please let us know if you need anything further.

March 01, 2026

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My service was completed quickly while I waited. The staff was friendly and made the whole process painless. More

by DDRM25
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Service Time
Service Communication
Recommend Dealer
Yes
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Mar 01, 2026

Randy Marion Subaru responded

Thank you for sharing your feedback on your Subaru Ascent service. Our team, including Jacob, is pleased we could complete your service promptly while you waited and provide a friendly, hassle-free experience.

February 28, 2026

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Great service and friendly staff. The service team will make sure your Subaru is kept in excellent shape. More

by jason
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Service Time
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Recommend Dealer
Yes
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Mar 01, 2026

Randy Marion Subaru responded

We’re thrilled to hear our service team made a great impression. It’s wonderful to know your Subaru Ascent is in excellent shape. We look forward to caring for your vehicle again.

February 20, 2026

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Employee Rating

They expedited ted my time there. Jacob worked hard and took care of windshield problem with no charge More

by Larry
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Service Time
Service Communication
Recommend Dealer
Yes
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Feb 20, 2026

Randy Marion Subaru responded

We’re glad Jacob expedited your visit and fixed your Subaru windshield at no charge. Thank you for the five-star review. We look forward to serving you again.

February 12, 2026

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Employee Rating

They are Always there when I need them and they offer me a loaner if they have to keep over night. Good service, good people! More

by BEACHREAD66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 12, 2026

Randy Marion Subaru responded

It’s great to hear our team could support you with service and a loaner vehicle when you needed it. Thank you for trusting us with your Subaru.

February 12, 2026

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Employee Rating

was very quick and easy with service . They gave a clear explanation what to expect and also fixed the recall pro-actively More

by SARATH.CHOWDARY05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 12, 2026

Randy Marion Subaru responded

Thanks for highlighting how quick and easy the service process was. We are glad Jacob could clearly explain what to expect and address the recall proactively on your Subaru. We appreciate your trust and look forward to welcoming you back.

February 12, 2026

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Employee Rating

Love this Mooresville location! Prompt, efficient, friendly, great value and excellent customer service. Highly recommend More

by MMK50D15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 12, 2026

Randy Marion Subaru responded

We’re delighted your Subaru Crosstrek service was prompt, efficient, and friendly. Thank you for highlighting our value and customer care and for recommending us.

February 11, 2026

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Employee Rating

Always excellent with communication and thorough inspections. Providing a loaner while my car is in shop a great value. More

by eric
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Matos

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Feb 11, 2026

Randy Marion Subaru responded

We’re glad our communication and thorough inspections met your expectations and that the loaner vehicle provided added convenience. It’s great to hear your Subaru Ascent was well cared for. Let us know whenever you need assistance again.

February 10, 2026

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Employee Rating

I received polite, excellent, professional service. The work was completed before the estimated time of completion and they had back in my car quickly. More

by azraphaelus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Tim Lawson, Aaron Forness, Jessica Matos , Everyone assisted in processing my car

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Feb 10, 2026

Randy Marion Subaru responded

We’re pleased our team could provide courteous and reliable care for your Subaru WRX. It was great to complete the work ahead of your estimated timeframe and return your car swiftly. Thank you for trusting us with your WRX.

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