Jacob McMillen
Jacob McMillen at Randy Marion Subaru

Jacob McMillen | Page 4

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
156 Reviews
4.9

156 Reviews

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156 Reviews of Jacob McMillen

January 09, 2026

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Employee Rating

Had an oil and filter service - no appointment. Got me in and out in less than 30 minutes. Customer service was excellent. Also, appreciated the mechanic made sure to keep my engine clean. More

by davidgoodman124
Service Price Transparency
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Recommend Dealer
Yes
Jan 09, 2026

Randy Marion Subaru responded

Thank you for choosing Randy Marion Subaru. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 08, 2026

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Jacob was a friendly face and went above and beyond to see that we were satisfied with our service. He kept us informed throughout the servicing. More

by irishidiot1234
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Recommend Dealer
Yes
Jan 08, 2026

Randy Marion Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 06, 2026

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Great job in getting us in and diagnosing and resolving part of our issue. Our service advisor and waiting time were great. More

by RYDER
Service Price Transparency
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Recommend Dealer
Yes
Jan 06, 2026

Randy Marion Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 04, 2026

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Employee Rating

I love the service I got, The service advisors are so nice and helpful. Every question I had was answered truthfully and I liked that. I will definitely be back for all of my car’s service… Thank you to More

by KPRATT9901
Service Price Transparency
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Recommend Dealer
Yes
Jan 04, 2026

Randy Marion Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 03, 2026

Dealership Rating
Employee Rating

Great service. Professional, no pressure … great attention to detail. Thank you for making it easy! More

by Subaru Review
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Recommend Dealer
Yes
Jan 03, 2026

Randy Marion Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 25, 2025

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Employee Rating

Amazing customer service, very respectful and friendly service. I love going there, it’s a pleasant experience. More

by jaykhenry82
Service Price Transparency
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Recommend Dealer
Yes
Dec 25, 2025

Randy Marion Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 24, 2025

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Employee Rating

The job was done to my satisfaction, the service manager kept me up to date on my service More

by VZE2BB4A
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Recommend Dealer
Yes
Dec 24, 2025

Randy Marion Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 22, 2025

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Employee Rating

EV service and yearly inspection. In and out within an hour. Even given a ride to gym. More

by scott.linn2019
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Recommend Dealer
Yes
Dec 22, 2025

Randy Marion Subaru responded

Thanks for sharing about your experience with Randy Marion Subaru. We appreciate your business and hope to see you again soon!

December 16, 2025

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Employee Rating

As many families are beginning their cautious embrace of electric vehicles, having a dealership that focuses beyond product, on service, human service, is an AI emerging world is a very welcome thing to fin More

by CARLOS.SANTIAGO1
Service Price Transparency
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Recommend Dealer
Yes
Dec 16, 2025

Randy Marion Subaru responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

December 11, 2025

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Employee Rating

As always, we received outstanding service on our Subaru! Jessica and Jacob were so friendly and treated us with the utmost respect. The service team diagnosed and fixed the problem thoroughly and expedien More

by billxspeight
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Matos

Dec 11, 2025

Randy Marion Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Randy Marion Subaru.

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