Jacob T Randolph | Page 2

Worst experience. I liked a car online, and when I went to go see if the first time I was handled with a lady who could care less about me buying. However I liked the I liked a car online, and when I went to go see if the first time I was handled with a lady who could care less about me buying. However I liked the car. (keep in my mind I have a lot of experience w car buying). Anyways, my family loved the car enough to come back the second day. It was a USED car. Also pretty expensive, but still decided to buy it because we couldn’t find that color anywhere. Anyways, after we loved it, and was informed the price will be only book value + tax and title, we agreed. Dealer decided to add an extra “dealer fee” worth over $2,000. And said that the payment is fixed, and no way it will be lowered (before even running my credit). Anyways knowing much about car buying (have a business w cars), the dealer refused to remove that “dealer fee” from a used car. I’ve never had a dealer fee from any other dealer with a USED vehicle. We spoke to the manager about situation, and he was very rude. Said either pay the price or leave. After the way he spoke to my family we decided to leave. Exactly 3 days later the sales rep calls and decides that the fee can be removed and we only will pay book value. No thanks. Why was the manager so rude and now when the car isn’t selling you decide to work with me? After humiliating us? Never buying from them again! Always go to a bigger dealer with more worth ethic. I bought a nicer vehicle for the SAME price as an older. More

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It would be wonderful if the service advisor would ret calls or answer her phone. It would also be helpful if the link to check car status was accurate. Lastly, do not go to lunch and leave the customer h calls or answer her phone. It would also be helpful if the link to check car status was accurate. Lastly, do not go to lunch and leave the customer hanging when the car is already late. More

by Scurey Verified Customer Verified Customer

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Under promised, over delivered. Great service, Worked hard to get me financed and rolling to meet appointment Great service, Worked hard to get me financed and rolling to meet appointment More

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Thanks to Blake and Boris they helped me out a lot. Blake was super helpful he deserves a raise Blake was super helpful he deserves a raise More

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Had a great experience she really helped us. Kris and Jacob did as well they got me my perfect car for me and my little family! I couldn’t have done it with out all of them! Thank you town Eas Kris and Jacob did as well they got me my perfect car for me and my little family! I couldn’t have done it with out all of them! Thank you town East ford! More

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Farle is an amazing sales person and this is my 5th vehicle I bought from farle and his team helped me. And Lance Smith helped me get approved. And Jacob Randolph helped me too. vehicle I bought from farle and his team helped me. And Lance Smith helped me get approved. And Jacob Randolph helped me too. More

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My experience was fantastic from start to finish! !!!! Farlie thank you so much for the time you take with me, your listening ear and nudging me when I get off track! You have made every purchase !!!! Farlie thank you so much for the time you take with me, your listening ear and nudging me when I get off track! You have made every purchase since 2015 a memorable one. Ranger, thank you for your great sense of humor and sensitivity even when giving good and bad news. Your professionalism and efficiency were definitely on point and it was a pleasure meeting you! Paul and Jacob... Thank you for making the magic happen and for giving such a personal touch to my visit! I felt your willingness to help from the follow-up calls to securing my Christmas miracle!! Thank you thank you! Jim Hall, it was great meeting you! Thank you for sharing your expertise and for validating that the Escape was a great purchase for me. I am #teamtowneastford for life!! Merry Christmas and to all! More

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Farle was absolutely amazing! He made the process so incredibly easy! From the first phone call until the last signed paper this was by far the easiest and best car buying experie He made the process so incredibly easy! From the first phone call until the last signed paper this was by far the easiest and best car buying experience possible! More

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Farle and Ozzy have been awesome to work with. Simple and easy online process, I live out of town so I just came to pick the car up! Simple and easy online process, I live out of town so I just came to pick the car up! More

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Cody and Anuj, thank you both, for taking care of my wife and I with the purchase of two new vehicles. When I told Cody I needed something big, boy did he deliver. He said, "check out the back seat of this F and I with the purchase of two new vehicles. When I told Cody I needed something big, boy did he deliver. He said, "check out the back seat of this F150 with me." Of course, when Latino Mark Cuban says get in the back, you do so. But then, he insisted he take me to the bed. We hopped in and he showed me everything, and I mean everything. Plenty of space back there to haul all sorts of things my wife doesn't need, but wants. The exploder we purchased with the 200a package *chefs kiss*. I'm telling ya, the OG crew at TEF know how to handle business and treat people with respect. No more back lot shenanigans makes me sad though.. Get it together, but also thank you! More

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