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Jacob Wilson
Jacob Wilson at Gordie Boucher Ford Lincoln of West Bend

Jacob Wilson | Page 3

Service Advisor

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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4.8
134 Reviews
4.8

134 Reviews

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134 Reviews of Jacob Wilson

July 08, 2026

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Always a pleasant experience with exceptional customer service! I recommend for all auto repair service. More

by bobbymartin11
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Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey

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Jul 08, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We’re delighted to hear your Ford F-150 service visits have been consistently pleasant with exceptional support from our team. Thank you for recommending us for auto repair. We look forward to continuing to care for your F-150. Chris Flynn General Sales Manager 262-338-3379

July 02, 2026

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Prompt service and comfortable waiting room and enjoyed the snacks and drinks will recommend to friends and family. More

by Andy
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Recommend Dealer
Yes
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Jul 02, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for noting the prompt service and comfortable waiting area. We’re glad you enjoyed the snacks and drinks. Jacob will be happy to hear you plan to recommend us to friends and family and we look forward to caring for your Ford Expedition again. Chris Flynn General Sales Manager 262-338-3379

July 02, 2026

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Excellent service; good explanation of current maintenance as well as future prevent measures, along with costs. More

by WCPFUND
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Recommend Dealer
Yes
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Jul 02, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for highlighting the clear maintenance explanations and cost details. Jacob is pleased you found the overview of current and preventive services useful. Thank you for trusting us with your Ford Ranger, and we look forward to supporting you again. Chris Flynn General Sales Manager 262-338-3379

July 02, 2026

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Amazing experience! Highly recommend! Clean waiting area and helpful and kind staff Loved the cubicle areas to work at More

by Kellyhandrow
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Jul 02, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for trusting us with your Lincoln Navigator service. We’re pleased our clean waiting area and cubicle workspaces helped you stay productive. Jacob and the team appreciate your kind recommendation. Chris Flynn General Sales Manager 262-338-3379

June 29, 2026

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Jacob was great, he communicated with me very well by giving updates and sending me a video of what was wrong was awesome!! I recently switched to Boucher after having service issues with Ewalds in Hartf More

by frye1
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jun 29, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We appreciate you choosing us for your Ford F-250 service and sharing your experience. Jacob’s clear updates and video walk-throughs are exactly what we aim for. We’re delighted you’re satisfied and look forward to supporting your truck in the future. Chris Flynn General Sales Manager 262-338-3379

June 28, 2026

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Horrible service. CV axle was covered under warranty because it failed 'prematurely' at 50,000 miles but a failed transmission isn't covered under warranty at the same More

by EMMALONG227
Recommend Dealer
No

Other Employees Tagged: Jacob Wilson

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Jul 02, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for this feedback, Emma. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Chris Flynn General Sales Manager 262-338-3379

June 23, 2026

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Vary good work and they made sure everything was taken care of. Jacob did a good job keeping me updated on the progress and timeline of my vehicle More

by CARSON.THULL
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Jun 24, 2026

Gordie Boucher Ford Lincoln of West Bend responded

It’s great to hear our team took care of all the details for your Ford F-250 while keeping you informed on its progress. Jacob will appreciate knowing his updates made a difference. Thank you for the five-star rating and for trusting us with your service needs. Chris Flynn General Sales Manager 262-338-3379

June 23, 2026

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They knew exactly what needed to be done. Great dealership - we've been with them for 15 years. More

by weishaus12184
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Jun 23, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for trusting us with your Ford Explorer service for the past 15 years. It’s great to hear that our team, especially Jacob, knew exactly what needed to be done. We appreciate your loyalty and look forward to supporting you in the years ahead. Chris Flynn General Sales Manager 262-338-3379

June 23, 2026

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Every experience I have had with the dealership regarding service has always been fantastic! Everyone is always so friendly! More

by Kzabka1981
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Jun 23, 2026

Gordie Boucher Ford Lincoln of West Bend responded

It’s great to know that every service visit for your Ford has been fantastic and our team’s friendliness stood out. Thank you for the 5-star review. We look forward to seeing you again. Chris Flynn General Sales Manager 262-338-3379

June 19, 2026

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Very nice people to work with! They do their best to get things fixed when you need it! Would definitely refer to others!! More

by CHESTERCHEESEDOG50
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Jun 20, 2026

Gordie Boucher Ford Lincoln of West Bend responded

It’s great to know we could get your Ford Explorer serviced when you needed it. Jacob and our team appreciate you recommending us to others. Thank you for trusting us with your vehicle. Chris Flynn General Sales Manager 262-338-3379

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