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Jacob Wilson
Jacob Wilson at Gordie Boucher Ford Lincoln of West Bend

Jacob Wilson | Page 3

Service Advisor

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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4.8
106 Reviews
4.8

106 Reviews

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106 Reviews of Jacob Wilson

May 05, 2026

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Employee Rating

Great service with a great team. Would highly recommend Gordie Boucher Ford Lincoln of West Best! More

by PAM.HELF1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 05, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We’re delighted to hear our team delivered excellent service on your Lincoln Nautilus. Jacob will be thrilled to know you recommend us. We look forward to assisting you again. Chris Flynn General Sales Manager 262-338-3379

May 05, 2026

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Employee Rating

Well, I got there at the time I was told to come to have something put on my truck, when I got there, they asked me what I needed to have done. Did not have an order for the work that was supposed to be don More

by MARYLKIRK
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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May 06, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Mary, feel free to contact us at your convenience. Chris Flynn General Sales Manager 262-338-3379

April 30, 2026

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Employee Rating

Went good, worked out fine with Jacob. He was very informative. also, your finance person was very helpful also, More

by MKRUEPKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 30, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Hello, thank you for the five-star rating. We’re glad Jacob and our finance team provided helpful information during your Ford F-250 service. Enjoy your Ford F-250 and let us know if we can assist you again. Chris Flynn General Sales Manager 262-338-3379

April 30, 2026

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Employee Rating

I would like to start by saying they got me scheduled quickly for a simple oil change, tire rotation and transmission fluid change. Service went pretty fast too! Where I have to knock it is I noticed the More

by muster.puniest-6d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Zieja, Joseph Hohmann, Roy Hebert, Monica Dewey

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May 03, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Marcos Blanco, General Manager Chris Flynn General Sales Manager 262-338-3379

April 27, 2026

Dealership Rating
Employee Rating

No surprises Work was done in a timely manner. All of my questions were answered. More

by dbodoh
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Apr 27, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing your positive experience. Jacob and our team are pleased the Ford Mustang service was completed promptly and that all your questions were answered. We look forward to assisting you again. Joe Hohmann Service Manager 262-338-3379

April 27, 2026

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Employee Rating

The dealer was able to repair my truck and provide a loaner vehicle during that period and Jacob was very helpful and efficient. More

by Neil25
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Apr 27, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We appreciate you sharing your experience. It’s great we could repair your Ford and arrange a courtesy vehicle while it was in the shop. Jacob’s efficient assistance made a real difference. Joe Hohmann Service Manager 262-338-3379

April 18, 2026

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Employee Rating

Dealership did great work and had my vehicle back to me in a timely manner More

by DANIELLEHAYES99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Zieja , Nick (in sales) was great!

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Apr 18, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the 5-star rating and for noting our timely service on your Ford Bronco. Our technicians are glad to have returned it promptly after completing the necessary work. Joe Hohmann Service Manager 262-338-3379

April 08, 2026

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Employee Rating

I came in for a recall, and he called me to tell me that something else should be done to my car which was needed so he had great communication and excellent service was there More

by Dcw1007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 08, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing your experience. We’re glad our team reached out with clear guidance on the additional work and kept you informed throughout the recall process. It’s rewarding to know our communication and service met your expectations on your Ford Escape. Joe Hohmann Service Manager 262-338-3379

April 03, 2026

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Employee Rating

Very welcoming and helpful staff. Took very good care of my vehicle. Highly recommend the service team. More

by Elm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Zieja, Joseph Hohmann, Roy Hebert, Monica Dewey , Joshua is the one that helped me out! great service

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Apr 03, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for recommending our service team. We’re happy they welcomed you and took great care of your BMW 330, and we look forward to assisting you again. Joe Hohmann Service Manager 262-338-3379

March 28, 2026

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Employee Rating

Very good,very professional and all customer oriented. Great job, awesome timing I would recommend the service department. More

by DBEANRR
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Mar 29, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Joe Hohmann Service Manager 262-338-3379

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