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Jacob Wilson
Jacob Wilson at Gordie Boucher Ford Lincoln of West Bend

Jacob Wilson | Page 3

Service Advisor

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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4.8
161 Reviews
4.8

161 Reviews

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161 Reviews of Jacob Wilson

August 25, 2026

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Service was able to install a battery on short notice. Was greatly appreciated because it was a Saturday. Thanks again More

by Morganandranger
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Recommend Dealer
Yes
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Aug 25, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Our service department was glad to install the battery for your Ford Fusion on short notice. Knowing we could assist you on a Saturday and make things easier means a lot to us. Chris Flynn General Sales Manager 262-338-3379

August 22, 2026

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My service advisor did his job well. He was professional and courteous. The technicians did equally as good a job. When I went to pay, the two women at the cash office told me that I cou More

by Joshua
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Recommend Dealer
Yes
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Aug 24, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you, Joshua, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us are glad to have you as a customer. Chris Flynn General Sales Manager 262-338-3379

August 20, 2026

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• Friendly & Professional: Staff was welcoming, knowledgeable, and patient. One two three four five LOL More

by ES202
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Aug 21, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Chris Flynn General Sales Manager 262-338-3379

August 19, 2026

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I picked up my car after hours. Very frustrated the repair took over a week. Some manager Dave was hardly helpful and did little to hear my concerns. More

by dspenner
Recommend Dealer
No

Other Employees Tagged: Jacob Wilson

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Aug 23, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Chris Flynn General Sales Manager 262-338-3379

August 16, 2026

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Great job and they explained everything that was being done and what had to be done in the future More

by rmdins
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Aug 16, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Your note about the detailed explanations highlights how our service department values clear communication. Knowing you feel informed about the service on your Escape and future maintenance means a lot to our team. Chris Flynn General Sales Manager 262-338-3379

August 15, 2026

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Got me in for service last minute for an oil change, everything went great. John kept me informed through the process. More

by Ajlewis1116
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Zieja, Joseph Hohmann, Roy Hebert, Monica Dewey, Emily Knope

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Aug 15, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Knowing we could fit you in last minute for your Ford F-150’s oil change and that everything went smoothly is rewarding. John is glad he could keep you informed throughout the process, and your kind words mean a lot to our service department. Chris Flynn General Sales Manager 262-338-3379

August 08, 2026

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Friendly service . Clean facility. Comfortable waiting area. Reliable service. I was able to ask questions and get answers that I needed, More

by THEALIEBELT
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Recommend Dealer
Yes
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Aug 08, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We’re glad the service on your Ford Edge felt welcoming, and that our facility was tidy with a comfortable waiting area. It’s rewarding to know our answers met your needs and that the service was dependable. Chris Flynn General Sales Manager 262-338-3379

August 05, 2026

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I appreciate the way they can get me in right away! Jacob always has the most friendliest smile upon greeting me all the way to the finished vehicle More

by MSTOFFEL61
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Hebert

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Aug 05, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Your mention of Jacob’s warm smile throughout your visit highlights the personal care our service department aims to deliver. Our team is pleased we could fit your Ford Edge in quickly for service. Your kind words mean a great deal to our service department. Chris Flynn General Sales Manager 262-338-3379

August 04, 2026

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Employee Rating

Jacob and the rest of the staff was awesome to work with, very professional. Oil change also didn't take very long which was awesome as I waited. More

by Jason.kendall
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Aug 04, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Your comment about a quick oil change and Jacob’s professional assistance reflects how our service department values efficiency and customer care. Hearing that your oil change got you back on the road quickly means a lot to us. Chris Flynn General Sales Manager 262-338-3379

August 03, 2026

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Employee Rating

Attention to details for my repair needs. When they said it was fixed and I got in the car with the check engine light on again they immediately said they would keep it and get it fixed right More

by jlm0
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

Print
Aug 04, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Knowing our attention to detail met your repair needs is rewarding for our service team. Our team is pleased we could promptly address the check engine light on your Ford Expedition and ensure it was resolved correctly. Chris Flynn General Sales Manager 262-338-3379

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