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Jacob Wilson
Jacob Wilson at Gordie Boucher Ford Lincoln of West Bend

Jacob Wilson

Service Advisor

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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4.8
62 Reviews
4.8

62 Reviews

Write a Review

62 Reviews of Jacob Wilson

January 10, 2026

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Employee Rating

They did a great job for me and kept me informed. Vehicle is running fine. More

by daveasmithers
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Jan 11, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Hohmann Service Manager 262-338-3379

January 08, 2026

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Employee Rating

Always get me taken care of Prompt and courteous service. Always handle all arrangements with fleet company my company uses. No worries or hassle for me More

by Bill.kumrow
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Jan 08, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Hohmann Service Manager 262-338-3379

January 04, 2026

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Employee Rating

Quick and easy Easy in and out. Highly recommend. I will definitely be willing to give them more of my business More

by guykari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 04, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

January 02, 2026

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Employee Rating

Informative on initial call, easy to set up, and done ahead of schedule Informative on initial call, easy to set up, and done ahead of schedule. Very happy More

by Jason.weber
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Jan 02, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of West Bend. We look forward to having you as one of our valued customers for many more years to come! Joe Hohmann Service Manager 262-338-3379

December 12, 2025

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Employee Rating

My car has been in the shop more than I care to remember recently, and through every appointment I've been treated exceptionally well, and they've managed to not only find obsolete parts I needed, but did s More

by faragher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Gonzales, Dwight

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Dec 12, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of West Bend. We look forward to having you as one of our valued customers for many more years to come! Joe Hohmann Service Manager 262-338-3379

December 09, 2025

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I'm not pleased with the service I received. I brought my car in for an inspection, and was told the power steering hose was leaking, which I had no prior knowledge of, and no issue with before More

by rachell116.turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Monica Dewey

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Dec 12, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Providing a positive experience is our top priority, Rachell, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Joe Hohmann Service Manager 262-338-3379

November 22, 2025

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Employee Rating

they went above and beyond what is expected of them they also replaced a GPS chip no charge I would recommend them to anyone service department was bar none More

by tom
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Nov 22, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Hohmann Service Manager 262-338-3379

November 13, 2025

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Employee Rating

Jacob was the best Jacob really helped me to get the job done and did a good job More

by Polanale1
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Nov 13, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon! Joe Hohmann Service Manager 262-338-3379

November 13, 2025

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Employee Rating

Always get me taken care of. Only place I will take my vehicle for maintenance More

by Bill.kumrow
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Nov 14, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Hohmann Service Manager 262-338-3379

November 09, 2025

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Employee Rating

Still need one of my tires fixed that are still leaking and the bead isn't set in that one either More

by Polanale1
Recommend Dealer
No

Other Employees Tagged: Jacob Wilson

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Nov 12, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and ensure that the same issue doesn't continue to happen. Joe Hohmann Service Manager 262-338-3379

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