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Jacob Wilson
Jacob Wilson at Gordie Boucher Ford Lincoln of West Bend

Jacob Wilson

Service Advisor

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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4.7
68 Reviews
4.7

68 Reviews

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68 Reviews of Jacob Wilson

February 10, 2026

Dealership Rating
Employee Rating

Mostly good. My only issue is; Technician should remove glue from old sticker off windshield. Also I didn't get a new 'next oil change' sticker installed. Althoug More

by Tgillard
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Feb 11, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your feedback on our service department! We look forward to sharing it with them. Please don't hesitate to let us know if we can be of further assistance. Joe Hohmann Service Manager 262-338-3379

February 07, 2026

Dealership Rating
Employee Rating

Efficient. Friendly. Precise. Fair. Highly Recommend. I came in with a recall concern and left with a sparkling clean, optimally running vehicle. Thank you! More

by tamara7
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Feb 08, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Jacob and our Ford service team are glad we could address your Mustang’s recall promptly and return it spotlessly clean and running at its best. We appreciate your recommendation.

February 06, 2026

Dealership Rating
Employee Rating

Great customer service! ! Jacob was very professional and attentive Definitely will be back there for my next appointments More

by rislas1978
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Feb 07, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Your kind words about Jacob’s professionalism and attentiveness during your recent Ford service are appreciated. Thank you for the five star rating. We look forward to welcoming you back for your next appointment.

January 30, 2026

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Employee Rating

It was all great! Jacob was awesome and answered all the questions I had. Plus I give Jacob brownie points because he knows my type of music ?? More

by Luisagarcia555
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Jan 30, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Joe Hohmann Service Manager 262-338-3379

January 29, 2026

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Employee Rating

My concerns were not only listened to but heard and addressed. Joe the service manger was amazing and also the rest of the staff. Couldn’t be more pleased More

by amyneyhard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Zieja, Joseph Hohmann, Roy Hebert

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Jan 29, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for choosing Gordie Boucher Ford Lincoln of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe Hohmann Service Manager 262-338-3379

January 17, 2026

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Employee Rating

They did not fix my problem said it wasn’t bad enough yet! That’s crap there is somthing wrong they should have fixed it now it just going to get worse and maybe wreck somthing else and it’s still under More

by MNROSENTHAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Monica Dewey

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Jan 21, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Hohmann Service Manager 262-338-3379

January 10, 2026

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Employee Rating

They did a great job for me and kept me informed. Vehicle is running fine. More

by daveasmithers
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Jan 11, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Hohmann Service Manager 262-338-3379

January 08, 2026

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Employee Rating

Always get me taken care of Prompt and courteous service. Always handle all arrangements with fleet company my company uses. No worries or hassle for me More

by Bill.kumrow
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Jan 08, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Hohmann Service Manager 262-338-3379

January 04, 2026

Dealership Rating
Employee Rating

Quick and easy Easy in and out. Highly recommend. I will definitely be willing to give them more of my business More

by guykari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 04, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

January 02, 2026

Dealership Rating
Employee Rating

Informative on initial call, easy to set up, and done ahead of schedule Informative on initial call, easy to set up, and done ahead of schedule. Very happy More

by Jason.weber
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Jan 02, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of West Bend. We look forward to having you as one of our valued customers for many more years to come! Joe Hohmann Service Manager 262-338-3379

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