Great customer service.
Great customer service. Staff is very professional, acknowledgeable, and well maintained. Everyone seemed with a great attitude.
Great customer service. Staff is very professional, acknowledgeable, and well maintained. Everyone seemed with a great attitude.
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by HB1031
Verified Customer
Verified Customer
Other Employees Tagged:
Jaime Zamora
Mar 29, 2024 -
INFINITI of South Bay responded
HB,
Thank you for the feedback! It's so good to hear that Jaime provided professional and knowledgeable service. In fact, when he was a technician, he was the youngest to get Nissan certified on their highest-performance engines. He's been able to carry this knowledge into his new role as a service advisor. We appreciate that you have chosen INFINITI of South Bay for your repair and maintenance needs.
Carlos Robles
Service Manager
INFINITI of South Bay
As always, great service by the Infiniti of South Bay
staff. They will take good care of your vehicle
staff. They will take good care of your vehicle
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by BrewShiesty
Verified Customer
Verified Customer
Service Price Transparency
Mar 29, 2024 -
INFINITI of South Bay responded
Brew,
Such a very nice review, thank you for recognizing the efforts of our team. We always strive to provide top quality service, and are pleased to hear that you enjoyed your experience here at INFINITI of South Bay! We appreciate your loyalty. Thanks for choosing us.
Carlos Robles
Service Manager
INFINITI of South Bay
Professional, helpful, friendly and comfortable.
I enjoy my visit every time I come for service
I enjoy my visit every time I come for service
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by SEXXYDLT@yahoo.com
Verified Customer
Verified Customer
Other Employees Tagged:
Jaime Zamora
Mar 03, 2024 -
INFINITI of South Bay responded
What a nice review! Thank you! I can't think of anything that could be better than your client enjoying their visit every time they come for service. That is a wonderful compliment! Also, thank you for letting us know that Jaime was professional, friendly and helpful during your visit. It's all about relationships, and I'm glad we have a good one. Thank you for your business and thank you for your loyalty to INFINITI of South Bay.
Kelvin Bratcher
Owner & Executive Manager
INFINITI of South Bay
Great fast and quick I had a great experience and felt
comfortable in the waiting room. Thank you
comfortable in the waiting room. Thank you
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by Monisha
Verified Customer
Verified Customer
Other Employees Tagged:
Jaime Zamora
Jan 25, 2024 -
INFINITI of South Bay responded
Monisha,
Thank you so much for taking the time to provide feedback on your experience here at INFINITI of South Bay. We have a slogan here that we do things the INFINITI of South Bay way! To us that means making your visit fast and easy. It looks like we've hit the mark. We appreciate your comments on our clean and comfortable waiting room. We have worked to make it as luxurious as the cars our clients drive.
Carlso Robles
Service Manager
INFINITI of South Bay
Jan 25, 2024 -
Monisha responded
Thank you. I love my Infinity! ❤️
Jaime Zamora explained what was wrong with my SUV.
He even made some suggestions that could help my vehicle. Very attentive,excellent customer service was beyond what I expected.
He even made some suggestions that could help my vehicle. Very attentive,excellent customer service was beyond what I expected.
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by JIMENEZ.YUSMEY
Verified Customer
Verified Customer
Jan 26, 2024 -
INFINITI of South Bay responded
Jimenez,
Thank you for the awesome 5-STAR review of your experience with your service advisor, Jaime. As advisors, it is our service team's responsibility to communicate in a friendly, thorough and professional way. And in doing so, show transparency and build trust. It is so good to hear that Jaime exceeded your expectations. We will be sure to let him know.
Carlos Robles
Service Manager
INFINITI of South Bay
From the time I purchased my vehicle from SouthBay
Infiniti I have had nothing but great experiences at this dealership????
Infiniti I have had nothing but great experiences at this dealership????
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by KDELK6512
Verified Customer
Verified Customer
Other Employees Tagged:
Jaime Zamora
Jan 26, 2024 -
INFINITI of South Bay responded
Thank you again for taking the time to let us know how we did and for the awesome 5-STAR review! Our team strives hard each and every day to provide fast, knowledgeable, and friendly service. Your recommendation lets us know that our team is on track! We appreciate your business and your loyalty to us here at INFINITI of South Bay. Thank you!
Carlos Robles
Service Manager
INFINITI of South Bay
I have used the dealership for all my service in this
Infiniti and the one had before.
Infiniti and the one had before.
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by AMYM0309
Verified Customer
Verified Customer
Other Employees Tagged:
Jaime Zamora
Jan 26, 2024 -
INFINITI of South Bay responded
Amy, hello and thank you! It's so great to read your review! We appreciate your loyalty to INFINITI of South Bay, and I will let your service advisor, Jaime, know about your positive feedback. We appreciate your business. Please check your monthly newsletter for sales and service offers, coupons, and discounts!
Carlos Robles
Service Manager
INFINITI of South Bay
They really didn't follow up on the work that need to be
done to my mother-in-law's car. It was a lot of talk, but I had big issues with the car.
done to my mother-in-law's car. It was a lot of talk, but I had big issues with the car.
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by James007hound
Verified Customer
Verified Customer
Other Employees Tagged:
Jaime Zamora
Jan 26, 2024 -
INFINITI of South Bay responded
007,
We know how important it is to deliver for your mother-in-law. Just know that there is no secret mission here; we are all about exceptional service and complete client satisfaction. Please let me know how we can make you another satisfied client. You can reach me at 310-325-555 to discuss how we can help with any outstanding issues. If it helps, please know that we regularly post service specials and discounts on our website and monthly newsletter.
Carlos Robles
Service Manager
INFINITI of South Bay
You should pull up my records I've leased 2x I've had
tire issues, they said I needed new breaks... I didn't, my seat stopped moving up and back - took 10 MONTHS to get the part in & I
tire issues, they said I needed new breaks... I didn't, my seat stopped moving up and back - took 10 MONTHS to get the part in & I
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by JTUTTLE5
Verified Customer
Verified Customer
Other Employees Tagged:
Jaime Zamora
Jaime remembered me from my previous visit and serviced
my car right away. He was respectful of my space since I brought my work to the dealer while the car was serviced. He explained what was done to the
my car right away. He was respectful of my space since I brought my work to the dealer while the car was serviced. He explained what was done to the car, what additional services it needed and provided me with the information I needed to make an informed decision about the services. I was thoroughly taken care of, the service was fast and effective, Jaime's customer service was superior and exactly what every customer needs, and the lounge, support staff and accommodation provided in the waiting room were perfect. I will return to Infiniti of South Bay.
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by asaiya
Verified Customer
Verified Customer
Other Employees Tagged:
Jaime Zamora
Jan 02, 2024 -
INFINITI of South Bay responded
Asaiya,
What a nice review, and it is so well written; thank you! I will be sure to share this with Jaime and the team so they can see a great example of exceptional client service. Be personable by remembering your client, be expedient, respect their time and space, and communicate thoroughly so that your client can make an informed decision, the best decision for them.
Thank you for sharing your experience with us and online so that others can see. We appreciate your business and are grateful that you have chosen INFINITI of South Bay.
Carlos Robles
Service Manager
INFINITI of South Bay
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