Jake Borgmeyer | Page 2

Mechanics did the work, but management and service fell completely short at Jim Butler Kia. I wanted to share my recent service experience at Jim Butler Kia so others know what to expect. I booked an on completely short at Jim Butler Kia. I wanted to share my recent service experience at Jim Butler Kia so others know what to expect. I booked an online appointment for an oil change, tire rotation, and brake flush, receiving a clear pre-tax total. Unfortunately, the execution was highly frustrating: The Wait: A promised 2-hour service took over 3 hours. The Pricing: The initial bill was over $40 higher than the online quote. When I questioned it, the service agent rudely told me I should have confirmed pricing beforehand. Service Manager Jake ultimately honored the original price after I pushed back, claiming online fluid prices were "outdated." The Vehicle Delivery: My car was completely unwashed, missing the oil change windshield sticker, and boxed in behind other cars. I had to ask staff to play musical chairs just to get my vehicle out. The "Free Wash": When asked why it wasn't washed, I was handed a coupon for a wash miles down the road, adding another 20 minutes to my day. The Scare: Driving home, my dashboard read "Service in 300 miles." Because the tech forgot to reset the computer and left dark chemical stains on my rims/tires, I genuinely believed my car hadn’t even been serviced. After doing my own garage inspection, I confirmed the fluids were new and scrubbed the chemical stains off my tires myself using Dawn. I called management, and they promised a call back from the Service Manager by 8:00 AM today. It is now 11:00 AM—no call, and my voicemail to Jake remains unanswered. The mechanical work was done, but the lack of communication, attention to detail, and accountability at Jim Butler Kia is deeply disappointing. Inspect your vehicle carefully if you go here. More

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Had a window Demon and Doug got me in and taken care of so quick! Took care of dealing with my warranty so I didn't even have to pay! so quick! Took care of dealing with my warranty so I didn't even have to pay! More

by jgallagher10 Verified Customer Verified Customer

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Buying two cars at the same time never fun. Zach made it a good experience. Zach made it a good experience. More

by jnj6202 Verified Customer Verified Customer

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I love coming to Jim Butler! Everyone is so helpful and on top of things! Everyone is so helpful and on top of things! More

by jgallagher10 Verified Customer Verified Customer

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Good people good prices recently usa stopped update why? Will purchase a another car when lease is up Will purchase a another car when lease is up More

by thumanm Verified Customer Verified Customer

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Cheryl is the best. Knowledgeable person, personable,, and not pushy. We truly appreciate her salespersonship Knowledgeable person, personable,, and not pushy. We truly appreciate her salespersonship More

by njasea123 Verified Customer Verified Customer

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Everyone at Jim Butler Kia are All-Stars! Love how hard everyone worked to get me on the road! Cheryl and Kenny put together a great deal and Tyler and Mary got me the funding I needed so bad Love how hard everyone worked to get me on the road! Cheryl and Kenny put together a great deal and Tyler and Mary got me the funding I needed so bad - don't know what I would have done without them! More

by jgallagher10 Verified Customer Verified Customer

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Freshly updated and modern. Great waiting room great and knowledgeable mechanics. Trust the quality of work done at this shop. Great waiting room great and knowledgeable mechanics. Trust the quality of work done at this shop. More

by John P Verified Customer Verified Customer

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Great experience with the service department. Well Done! Good job diagnosing and getting the parts overnighted to get the repairs done timely. Thanks Well Done! Good job diagnosing and getting the parts overnighted to get the repairs done timely. Thanks More

by jgilliam292 Verified Customer Verified Customer

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Everyone there was very helpful. Tell me where to go how long it was gonna take. I had great service thank you very much. Tell me where to go how long it was gonna take. I had great service thank you very much. More

by jmccan59 Verified Customer Verified Customer

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