Jake Borgmeyer | Page 2

I bought a used 2024 Toyota Sienna and after getting home (100 miles from the dealership) we realized the driver door did not lock. A local Toyota mechanic told us what it needed, but I had to rerun it to th (100 miles from the dealership) we realized the driver door did not lock. A local Toyota mechanic told us what it needed, but I had to rerun it to the dealership for service. We purchased a vehicle from CarMax in the past and it had AC issues and we were able to get it serviced in our town. Salesman was great. This was not his problem at all. More

by mybradleytrio Verified Customer Verified Customer

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Danielle is always customer focused. She is genuinely pleasant and happy to help everyone who comes in for service The service desk is a busy place and Danielle keeps everything moving She is genuinely pleasant and happy to help everyone who comes in for service The service desk is a busy place and Danielle keeps everything moving, serving multiple customers simultaneously She is a huge asset for the Jim Butler service department Definitely 10/10!!! More

by Randy Verified Customer Verified Customer

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Staff are amazing! They do great work, really friendly and very helpful. Got me in really quickly and got the warranty company to cover the repairs immediately. They do great work, really friendly and very helpful. Got me in really quickly and got the warranty company to cover the repairs immediately. More

by ckm3169 Verified Customer Verified Customer

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Clean and courteous employees with good work environment…in and out in very good time. environment…in and out in very good time. More

by ricardo.lenoir Verified Customer Verified Customer

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service was great! ! I was very pleased with all the communication from staff.. Thank you ! I was very pleased with all the communication from staff.. Thank you More

by aneatrisb Verified Customer Verified Customer

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We have purchased 3 cars from this dealership and gotten service on them all over the years. The service staff is very professional service on them all over the years. The service staff is very professional More

by K Verified Customer Verified Customer

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Mechanics did the work, but management and service fell completely short at Jim Butler Kia. I wanted to share my recent service experience at Jim Butler Kia so others know what to expect. I booked an on completely short at Jim Butler Kia. I wanted to share my recent service experience at Jim Butler Kia so others know what to expect. I booked an online appointment for an oil change, tire rotation, and brake flush, receiving a clear pre-tax total. Unfortunately, the execution was highly frustrating: The Wait: A promised 2-hour service took over 3 hours. The Pricing: The initial bill was over $40 higher than the online quote. When I questioned it, the service agent rudely told me I should have confirmed pricing beforehand. Service Manager Jake ultimately honored the original price after I pushed back, claiming online fluid prices were "outdated." The Vehicle Delivery: My car was completely unwashed, missing the oil change windshield sticker, and boxed in behind other cars. I had to ask staff to play musical chairs just to get my vehicle out. The "Free Wash": When asked why it wasn't washed, I was handed a coupon for a wash miles down the road, adding another 20 minutes to my day. The Scare: Driving home, my dashboard read "Service in 300 miles." Because the tech forgot to reset the computer and left dark chemical stains on my rims/tires, I genuinely believed my car hadn’t even been serviced. After doing my own garage inspection, I confirmed the fluids were new and scrubbed the chemical stains off my tires myself using Dawn. I called management, and they promised a call back from the Service Manager by 8:00 AM today. It is now 11:00 AM—no call, and my voicemail to Jake remains unanswered. The mechanical work was done, but the lack of communication, attention to detail, and accountability at Jim Butler Kia is deeply disappointing. Inspect your vehicle carefully if you go here. More

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Had a window Demon and Doug got me in and taken care of so quick! Took care of dealing with my warranty so I didn't even have to pay! so quick! Took care of dealing with my warranty so I didn't even have to pay! More

by jgallagher10 Verified Customer Verified Customer

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Buying two cars at the same time never fun. Zach made it a good experience. Zach made it a good experience. More

by jnj6202 Verified Customer Verified Customer

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I love coming to Jim Butler! Everyone is so helpful and on top of things! Everyone is so helpful and on top of things! More

by jgallagher10 Verified Customer Verified Customer

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