Jake Degenhardt | Page 7

Crystal was extremely unprofessional after using white out on our title. She offered no solutions and treated us as if we were the ones who made the mistake and were inconveniencing her. She made the situ out on our title. She offered no solutions and treated us as if we were the ones who made the mistake and were inconveniencing her. She made the situation worse by offering no solutions for the situation. When we inquired about possibly needing a 3rd set of temp tags (she was in process of issuing our second set due to her negligence) she said she didn’t think we’d be able to get another set and also didn’t think we’d be able to get a new title before the 2nd set expired. She gave us no information, just more problems. She kept repeating that she “made a mistake” and most DMVs will take a whited out title. Mike Feinstein (on their corporate team) even expressed his disappointment that other employees were telling us the same thing while we there. Mike said it was “disappointing that they would try to cover for her like that. In fact, Lou Fusz corporate agreed that it is not common practice to use white out on legal documents. She was unapologetic and had would barely speak to us. I will make sure to never spend money with her or this dealership ever again. Please read through her dealer rater reviews-most of them are not even about her, but mention other people. She clearly does not understand common process or procedures and more alarmingly has an extreme lack of professionalism and a low aptitude for problem ownership/customer service given her client facing and financial role at the dealership. Not a great lasting impression at all. The issue is resolved and was expedited once Mike F was involved from the corporate team however not without further errors such as acquiring a signature from me that they failed to call and tell me they needed which again delayed me getting plates. Mike Feinstein shared the process was quite simple on the day we purchased the car. If an error is made in the title, you go to the state website immediately, fill out an affidavit and staple it to the document said error was made and take it to the DMV and there is no issue. Crystal never did that on the day we purchased or offered that as a solution when we came back and unapologetic. Terrible experience and you’ve absolutely lost future sales and most importantly, our service business. More

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They are supposed to have fixed my air conditioning in my car. Some how it stopped working after a month later. They took things apart then put it back together and it works but they don't know what was wron car. Some how it stopped working after a month later. They took things apart then put it back together and it works but they don't know what was wrong with it. More

by jlosina1 Verified Customer Verified Customer

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Lou Fusz Kia is honest and easy to work with! I initially came in on Friday (6/18/21) and looked at 2 Kia Forte GT Line. I passed as I was going to look around but I could tell Jake Degenhardt was a good, ho came in on Friday (6/18/21) and looked at 2 Kia Forte GT Line. I passed as I was going to look around but I could tell Jake Degenhardt was a good, honest guy. Both cars sold that day and I missed my chance. As I continued to shop I learned all about AMP (adjusted market price) which is running wild in the auto industry right now. Came back to Jake and Ryan Hunphrey the next day to purchase a Kia Forte LXS. Jake assured me they do not charge AMP. We started the paperwork and price even dropped a bit from the initial quote. HIGHLY recommend Lou Fusz. Honest dealership with quality people working there. More

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First time dealing with Lou Fusz dealership,and was very please with the service we revived. Our salesperson Shelby Warren was outstanding! No pushing and had it all together. Looking forward in doing bu please with the service we revived. Our salesperson Shelby Warren was outstanding! No pushing and had it all together. Looking forward in doing business in the future. More

by mjoannp Verified Customer Verified Customer

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Excellent customer service. Bent over backwards to make it a great purchase. Appreciate all that was done. Thank you for getting us the remote start to make it great! it a great purchase. Appreciate all that was done. Thank you for getting us the remote start to make it great! More

by binaca53 Verified Customer Verified Customer

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Two weeks ago, I called the service department about something hanging from my leased vehicle. When I brought it in, the person looked at it and said it looked like I maybe hit something. He pushed it something hanging from my leased vehicle. When I brought it in, the person looked at it and said it looked like I maybe hit something. He pushed it up and said don't worry about it. It fell back down and I made an appointment this time. The new person immediately asked when did I get an oil change. He saw that the screws were missing and said they forgot to put back all screws. If the first person could have told me that, I could have saved the $80 for the fix. Bravo for the second maintenance guy! More

by ESAINT68 Verified Customer Verified Customer

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Shelby Warren provided excellent customer service in finding my new Sorrento that met my needs. She was a pleasure to work with and it was one of the best car purchasing experiences we have ever had. finding my new Sorrento that met my needs. She was a pleasure to work with and it was one of the best car purchasing experiences we have ever had. Jake Degenhardt also provided excellent service and made the financing experience fast and easy. More

by tkl49 Verified Customer Verified Customer

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Buying a car was a major source of anxiety for me because of my circumstances. Shelby and Jake did a FANTASTIC job, and they put me in a newer car than i expected for LESS per month than I thought I would be of my circumstances. Shelby and Jake did a FANTASTIC job, and they put me in a newer car than i expected for LESS per month than I thought I would be paying. They really checked every single box of "fantastic customer service", and if I have the option I will DEFINITELY be coming back! More

by TheGreatLizalfo Verified Customer Verified Customer

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Knowing a few people in the service dept, I already had an idea how the customer service would be. When it was time to get rid of the beast I've been driving and sinking money into for years, I was referre an idea how the customer service would be. When it was time to get rid of the beast I've been driving and sinking money into for years, I was referred to Josh in sales. Between him, Jake, Curtis and Nichole I was in and out of there within an hour. My work schedule has me out late so they had all the paperwork ready when I came in to purchase my vehicle. I'll recommend Lou Fusz Kia to everyone I know! More

by ttwist69 Verified Customer Verified Customer

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I had an awesome experience at Lou Fusz Kia! Curtis and Jake worked with me on all the exact options on the 2021 Kia K5 that I wanted. We settled on a price and then they found me even more rebates that I Jake worked with me on all the exact options on the 2021 Kia K5 that I wanted. We settled on a price and then they found me even more rebates that I qualified for... saving me even more $$$! They got me approved and everything was ready to close within minutes. I arrived at the dealership to finalize everything and they brought me to Nichole, the finance manager, who went thru my payment options, terms, and add-ons that were available, very clearly and quickly. The whole process was smooth, stress-free, and quicker than I ever imagined. All in all, it took less than an hour. Most importantly, they gave me the best deal after comparing their offer to all the other 8 Kia dealers in the St. Louis metro area. With their price, service, and speed... it's literally a no brainer to go with them! More

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