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James Birchman
James Birchman at Showcase Honda

James Birchman

Service Advisor

Showcase Honda

1333 East Camelback Rd
Phoenix, AZ 85014

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4.8
85 Reviews

Dealership Experience

3 yrs, 6 mos

Industry Experience

17 yrs, 3 mos

4.8

85 Reviews

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85 Reviews of James Birchman

June 13, 2025

Dealership Rating
Employee Rating

Nice and clean near restaurants walking distance friendly service and fast service nothing more said More

by sabre480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Hoopes, Kevin Proo, Cassie Allen, Devin Suzuki, Austin Czerwinski, Francisco Ostos, Sebastian Eshelman, Jonathan Wilson, Joseph Ungor

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June 05, 2025

Dealership Rating
Employee Rating

Always treat me with respect even as a woman which has not happened at others in the past. More

by KMERLO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Natalie in dealer trade!

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Jun 09, 2025

Showcase Honda responded

Thank you for your wonderful feedback! We're proud to provide a respectful and welcoming environment for everyone. Your experience matters to us, and we’re thrilled to hear you felt valued. Looking forward to seeing you again soon!

May 26, 2025

Dealership Rating
Employee Rating

Best dealership ever. l. The service advisor was awesome. I highly recommend this dealership to anyone. More

by NELSONCHRRN
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Sean Hoopes, Kevin Proo, Cassie Allen, Devin Suzuki, Austin Czerwinski, Francisco Ostos, Sebastian Eshelman, Joseph Ungor

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May 27, 2025

Showcase Honda responded

Thanks for the fantastic review, Nelson! We're thrilled to hear you had an awesome experience with our service advisor. Your recommendation means a lot to us! We're here whenever you need assistance.

May 17, 2025

Dealership Rating
Employee Rating

The service was very fast. Communication was consistent throughout the wait. They make the process as seamless as possible. More

by BCMAC983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard York, Sean Hoopes, Kevin Proo, Devin Suzuki, Austin Czerwinski, Francisco Ostos, Sebastian Eshelman, Jonathan Wilson, Joseph Ungor

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May 19, 2025

Showcase Honda responded

Thanks! We're thrilled to hear you had such a positive experience. Our team works hard to ensure fast service and clear communication, so it's great to see that reflected in your feedback. We appreciate your support and look forward to serving you again!

April 09, 2025

Dealership Rating
Employee Rating

It is the best dealership I have ever dealt with in my long life. Very professional. More

by shavon.martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Hoopes, Kevin Proo, Cassie Allen, Devin Suzuki, Austin Czerwinski, Francisco Ostos, Sebastian Eshelman, Jonathan Wilson, Joseph Ungor

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Apr 11, 2025

Showcase Honda responded

Thank you so much for your amazing feedback! We're honored to be considered the best dealership you've ever worked with. Our team strives to provide professional and exceptional service, and it's great to know that we've met your expectations. We truly appreciate your support and look forward to assisting you again in the future!

March 29, 2025

Dealership Rating
Employee Rating

They properly diagnosed problem which non-dealer mechanic had incorrectly diagnosed. The dealer allowed me to have tow truck drop off car late saturday evening while car sales staff were still there. More

by IKEWAITS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 31, 2025

Showcase Honda responded

Thank you! We’re thrilled to hear that our team provided you with the right diagnosis and accommodated your needs. Providing excellent service, even after hours, is what we strive for. Your satisfaction means a lot to us!

March 24, 2025

Dealership Rating
Employee Rating

Great service as always. Employees are courteous and communicative. All my service needs were met in a timely fashion. More

by OHMYGODLAUGHOUTLOUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 25, 2025

Showcase Honda responded

Thanks! We’re thrilled to hear you had a fantastic experience with our team. Your kind words about our service and staff mean a lot. We look forward to serving you again soon!

March 10, 2025

Dealership Rating
Employee Rating

He was very helpful and Communicative at what they were doing also explained everything fine. More

by Fgloria2919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Hoopes, Kevin Proo, Cassie Allen, Devin Suzuki, Austin Czerwinski, Francisco Ostos, Sebastian Eshelman, Jonathan Wilson, Joseph Ungor

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Mar 11, 2025

Showcase Honda responded

Thank you for your feedback! We're glad to hear that our team member was helpful, communicative, and provided clear explanations throughout the process. We appreciate your kind words and look forward to assisting you again in the future!

March 05, 2025

Dealership Rating
Employee Rating

Make sure you get the name of the person who gives you a quote for parts and service. More

by Cramador
Recommend Dealer
Yes
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Mar 06, 2025

Showcase Honda responded

Thanks for the great feedback! We appreciate your tip on getting names for quotes. Clear communication is key, and your insight helps us improve our service. Glad to have you with us!

March 05, 2025

Dealership Rating
Employee Rating

This is, by far, the best dealership in the valley of the sun. Love the salesmen, but the women in finance are even better. More

by Oziah20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard York, Jerry Green, Lindsay Voss, Austin Czerwinski, Jonathan Wilson, Joseph Ungor

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Mar 06, 2025

Showcase Honda responded

Thanks for the fantastic review! We’re thrilled to hear you had such a positive experience with our team. Your kind words about our salesmen and finance staff mean a lot to us. We look forward to serving you again in the future!

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