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James Birchman
James Birchman at Showcase Honda

James Birchman

Service Advisor

Showcase Honda

1333 East Camelback Rd
Phoenix, AZ 85014

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4.8
113 Reviews

Dealership Experience

3 yrs, 10 mos

Industry Experience

17 yrs, 7 mos

4.8

113 Reviews

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113 Reviews of James Birchman

October 20, 2025

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Employee Rating

Always a great experience. James in the service department is a amazing. So caring and customer service oriented. More

by cindyemery
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 21, 2025

Showcase Honda responded

We are delighted to hear that you consistently have wonderful experiences with us at Showcase Honda. Your kind words about our service department team mean so much to us.

October 16, 2025

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Employee Rating

Very helpful and courteous . Answered all my questions. Gave me a progress report. And reviewed everything that was done . More

by PETERSENJMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Green, Cassie Allen

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Oct 20, 2025

Showcase Honda responded

We are overjoyed to hear about your positive experience with our team. Your feedback about receiving helpful and courteous service means so much to us. We're delighted that our staff took the time to thoroughly answer your questions and keep you informed with updates throughout the process.

October 16, 2025

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Employee Rating

Great attention to detail. Good listening skills and gave me a clear explanation, Very courteous nd well mannered. More

by PETERSENJMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Green, Sebastian Eshelman

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Oct 20, 2025

Showcase Honda responded

Thank you immensely for taking the time to share your positive experience with Showcase Honda. We are pleased to hear that our team provided you with thorough care and took the time to listen carefully to your needs. It means a great deal to know that you felt our explanations were clear and helpful throughout your visit.

October 11, 2025

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Employee Rating

I'm happy to be a costumer of showcase honda because the employees are professional. Than you showcase honda. More

by Ricardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard York, Sean Hoopes, Kevin Proo, Cassie Allen, Austin Czerwinski, Francisco Ostos, Sebastian Eshelman , Brisas and Noa auto parts

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Oct 14, 2025

Showcase Honda responded

We deeply cherish your loyalty as a customer, Ricardo. It means so much to hear that you appreciate the professionalism of our team members.

October 06, 2025

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Employee Rating

I was greeted upon arrival and in short time my car was taken in for service. In the time I was told it would take to service, my car was ready. No sooner no later. I was well served and informed. Than More

by azmagnolia
Workmanship
Service Time
Recommend Dealer
Yes
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Oct 08, 2025

Showcase Honda responded

We are absolutely thrilled to hear about your positive experience with us. It's wonderful to know that you were welcomed right away and that we were able to get your vehicle serviced promptly. We take pride in meeting our promised timeframes and keeping you well-informed throughout the process.

October 04, 2025

Dealership Rating
Employee Rating

He was very helpful and polite. A customer service professional! Yep that’s all the words I have. More

by Djrutledge11@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Hoopes, Cassie Allen

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Oct 08, 2025

Showcase Honda responded

Thank you for sharing your wonderful feedback about your experience with us. We're delighted to hear that our team member provided you with such exceptional assistance and maintained a courteous approach throughout your visit.

September 14, 2025

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Employee Rating

James is the best. Always kind and honest. I won’t go to anyone else. More

by BEXLEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 18, 2025

Showcase Honda responded

We are absolutely thrilled to hear about your outstanding experience with our team member! Your loyalty and trust mean everything to us at Showcase Honda. It's wonderful to know that you've found someone who consistently provides the kind and honest service you deserve.

September 10, 2025

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Employee Rating

The Showcase Honda service team always does a great job and provides great customer service! More

by EOWEIDNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 17, 2025

Showcase Honda responded

Thank you for your review! We are thrilled to hear that our service team consistently delivers exceptional work and outstanding customer care. Your recognition of their dedication means the world to us at Showcase Honda. We take great pride in maintaining high standards and ensuring every visit exceeds expectations.

September 09, 2025

Dealership Rating
Employee Rating

This is where I bought my Ridgeline, good service and people. My service rep did great job More

by harrisonlarry989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cassie Allen , They do good work here. No problems

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Sep 17, 2025

Showcase Honda responded

We deeply cherish your positive feedback about your Ridgeline purchase experience with us. It's wonderful to hear that you found our team helpful and that your service representative provided excellent assistance throughout the process.

September 07, 2025

Dealership Rating
Employee Rating

Always a pleasure to have my car serviced at Showcase--especially because James Birchman is my Showcase 'person.' More

by Cathy Fritz
Recommend Dealer
Yes

Other Employees Tagged: James Birchman

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