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James Birchman
James Birchman at Showcase Honda

James Birchman

Service Advisor

Showcase Honda

1333 East Camelback Rd
Phoenix, AZ 85014

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4.8
89 Reviews

Dealership Experience

3 yrs, 7 mos

Industry Experience

17 yrs, 4 mos

4.8

89 Reviews

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89 Reviews of James Birchman

July 05, 2025

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Employee Rating

It was a good service and they washed the car for me and the guy took care of me very good More

by ANDYHOJO
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cassie Allen, Joseph Ungor

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June 27, 2025

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Employee Rating

James was wonderful. Once he found the problem, evrrything was done quickly. I was also kept informed. More

by reillysreign
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Recommend Dealer
Yes
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June 24, 2025

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James has taken care of my Honda accord and maintenance fees in the most professional manner! I really appreciate him being patient with me and doing all he can to work with me, while also maintaining kind More

by angelinafigueroa1126
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Workmanship
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Recommend Dealer
Yes
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Jun 25, 2025

Showcase Honda responded

Thank you for your kind words! We're glad to hear that James provided you with the professional care and support you needed. We understand that maintenance can be a challenge, and we're here to help make the process smoother. Your feedback is truly appreciated!

June 15, 2025

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Quite literally ALL THE SERVICE PEOPLE HAVE BEEN GREAT! Richard has been fantastic to everyone in my family from my grandfather, grandmother, mother, and to me. The sales people at showcase suck and we wi More

by Johnathan Campbell
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard York, Cassie Allen, Devin Suzuki

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Jun 16, 2025

Showcase Honda responded

Thank you so much for the incredible feedback! We’re honored to have earned your family’s trust across generations — that means the world to us. Richard and the entire service team truly appreciate your kind words and ongoing support. While we're sorry to hear the sales experience didn’t meet expectations, we’re grateful that our service department continues to deliver for you. Your 11/10 rating and recommendation mean everything, and we look forward to continuing to take great care of you and your family!

June 13, 2025

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Nice and clean near restaurants walking distance friendly service and fast service nothing more said More

by sabre480
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Hoopes, Kevin Proo, Cassie Allen, Devin Suzuki, Austin Czerwinski, Francisco Ostos, Sebastian Eshelman, Jonathan Wilson, Joseph Ungor

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Jun 16, 2025

Showcase Honda responded

Thanks for the great feedback! We're glad you enjoyed our friendly and fast service, as well as the convenient location. We appreciate your support and hope to see you again soon!

June 05, 2025

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Always treat me with respect even as a woman which has not happened at others in the past. More

by KMERLO0
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Natalie in dealer trade!

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Jun 09, 2025

Showcase Honda responded

Thank you for your wonderful feedback! We're proud to provide a respectful and welcoming environment for everyone. Your experience matters to us, and we’re thrilled to hear you felt valued. Looking forward to seeing you again soon!

May 26, 2025

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Best dealership ever. l. The service advisor was awesome. I highly recommend this dealership to anyone. More

by NELSONCHRRN
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Sean Hoopes, Kevin Proo, Cassie Allen, Devin Suzuki, Austin Czerwinski, Francisco Ostos, Sebastian Eshelman, Joseph Ungor

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May 27, 2025

Showcase Honda responded

Thanks for the fantastic review, Nelson! We're thrilled to hear you had an awesome experience with our service advisor. Your recommendation means a lot to us! We're here whenever you need assistance.

May 17, 2025

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Employee Rating

The service was very fast. Communication was consistent throughout the wait. They make the process as seamless as possible. More

by BCMAC983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard York, Sean Hoopes, Kevin Proo, Devin Suzuki, Austin Czerwinski, Francisco Ostos, Sebastian Eshelman, Jonathan Wilson, Joseph Ungor

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May 19, 2025

Showcase Honda responded

Thanks! We're thrilled to hear you had such a positive experience. Our team works hard to ensure fast service and clear communication, so it's great to see that reflected in your feedback. We appreciate your support and look forward to serving you again!

April 09, 2025

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It is the best dealership I have ever dealt with in my long life. Very professional. More

by shavon.martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Hoopes, Kevin Proo, Cassie Allen, Devin Suzuki, Austin Czerwinski, Francisco Ostos, Sebastian Eshelman, Jonathan Wilson, Joseph Ungor

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Apr 11, 2025

Showcase Honda responded

Thank you so much for your amazing feedback! We're honored to be considered the best dealership you've ever worked with. Our team strives to provide professional and exceptional service, and it's great to know that we've met your expectations. We truly appreciate your support and look forward to assisting you again in the future!

March 29, 2025

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Employee Rating

They properly diagnosed problem which non-dealer mechanic had incorrectly diagnosed. The dealer allowed me to have tow truck drop off car late saturday evening while car sales staff were still there. More

by IKEWAITS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 31, 2025

Showcase Honda responded

Thank you! We’re thrilled to hear that our team provided you with the right diagnosis and accommodated your needs. Providing excellent service, even after hours, is what we strive for. Your satisfaction means a lot to us!

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