"The entire organization went out of their way to make the..."
- Steve Wargo
The entire organization went out of their way to make the car purchase a good experience. Everyone was professional and they were a pleasure to work with. They found the exact car that I wanted and in a shorter time frame than expected. Thumbs up to everyone at Ganley Subaru East.
"WORST COSTUMER SERVICE!! I've called 8 times since..."
WORST COSTUMER SERVICE!! I've called 8 times since January about our spare key, SPARE KEY!! still, never got a call back. and now our key that came with the truck isn't registering and doesn't start. we spent 24hrs traveling to purchase this truck, spent $40,000 on a truck and not even a call back? HORRIBLE! their original story, "the previous owner still has the key and were working on getting it back." we purchased the truck in September 20,2019, how does it take 8 months to get a key?! so now we have a truck that start when it wants and doesn't start when you want it to.
"Professional staff & very friendly. Great to work with. I..."
Professional staff & very friendly. Great to work with. I love my Impreza hatchback. Thanks to everyone who makes ganley the best car dealership we’ve ever worked with. 5* rating all around. You guys rock!!😉
Terry & Bonnie Barnett.
"I recently purchased a used vehicle from Gamley Subaru..."
I recently purchased a used vehicle from Gamley Subaru and I am so disappointed In the service after purchase.
First when I saw the car online, a 2008 Nissan Altima, I inquired as to the condition of the car and the person who responded to me online tried to set up an appointment rather than telling me the conditions. I had to ask and refused to come in to see the car before another person, James, from the sales department gave me the answers I needed that would prompt me to make a trip to your location. I live over 45 minutes away from the dealership, but I was very interested in the car.
Upon arrival at the used car location James helped me find a car that I was interested in and sent me on a test drive. During the test drive I noticed that the warning light for the TPMS sensor was on. Given that it was a cold James confirmed that he believed it was just due to the cold and the tires being slightly under the recommended tire pressure. We discussed this and he said if it stays on after purchase bring the car back and they would fix. This resulted in me returning to the Ganley Subaru dealership four times within five days because they could not figure out why the light kept coming on after I had driven the car for approximately 15 miles after I left the dealership. They replaced the front right sensor.
Finally James said that he recommended I go to a different Ganley dealership that specialize in Nissan so they could take a look at it. At that point I took the car to Ganley Nissan in Mayfield. They ran the test on the car and determined that it was the TPMS sensor in the rear right wheel. They replaced that, sent the bill to Ganley Subaru and the light was off. Approximately 15 miles later the light came back on. I promptly notified James at Ganley Subaru as well as Korey at Ganley Nissan. Korey told me that they would need to contact Ganley Subaru in order to replace the TPMS sensors for both the front and back left-hand side. I told him that I fully expected Ganley Subaru to pay for that since it was a condition of the sale. When I test drove the car James told me that they would take care of that light and make sure that it was safe. Korey then called me back and told me that Steve at Ganley Subaru was refusing to pay for the other two TPMS sensors. I promptly called Steve at the Ganley Subaru and he was rude, refused to pay to fix the car, indicated it was my fault for buying a old used car, and hung up on me.
At that point I called back and spoke with Rich who said that he would look into it and see what they could do for me. The next day Rich told me that they would not be fixing the car and it would be my problem. We discussed coming to some sort of an arrangement to get the other two TPMS sensors fixed. I researched in the market and they are tire mechanics who can fix this for $75-$100 apiece, Ganley Nissan was charging $300. I have not heard from Rich and it’s been over a week.
I cannot express how frustrating this has been. I feel I’ve been treated horribly and service after the sale did not live up to the promises prior to the sale. The sales people should be giving and following up on service for a car uniformly for any car that has bought from your dealership. I’ve been treated poorly because I bought a 12-year-old car and not a two-year-old car. I will never buy from any Ganley again and I certainly will be telling everyone I possibly can to never buy from the franchise.
"Quick and Easy"
You no longer have to "go to battle" to purchase a vehicle.
Everyone involved made turning in two cars and buying one new car a rather pleasant experience.
"NO OTHER DEALERSHIP COMPARES"
This is my second lease with Subaru Wickliffe, and the reason I continue to do business with this dealership is because of their A+ customer commitment and ease to work with. I commented to my husband that it's refreshing to have an entire staff that really focuses on working to make the customer feel that they are the most important person in the showroom. As soon as you enter the door, you are welcomed by all.
Brad was very attentive to my expectations and made sure the entire leasing process ran smooth. It was actually a pleasure doing business with him - he couldn't have made it any easier. I have no hesitation in recommending him and the rest of the crew to others. Continue the superb work. I will be back!
"Making purchase easy"
Purchasing a Crosstrek was made easy from the moment of walking into the dealership and driving out of the car lot. Thanks for the experience!
I have been leasing Subarus for many years and this dealership has only gotten better with each visit. The staff is very pleasant and knowledgeable. My sales associate, James Callender, was excellent. He even made it a fun experience! I do not know why anyone would buy or lease a car that is not a Subaru!
"Friendly and Professional"
- Pat D
From the first moment we stepped on the lot until the moment we picked up our car James Callendar was the best sales person we could have encountered. He was friendly, knowledgeable, courteous and professional. We have purchased many many cars in the past but this was our best experience thus. Then we met Mike Arnoff and Jim Gentile and our interactions with them were just as good. We felt that we got the best deal and trade in values for our cars. Finally, Brad helped us when we picked up our car and he answered all of our questions which wasn't easy since we are "old folks" and not tech savy w/r to the modern vehicles.
Through it all James Callendar really was the one who kept us informed and helped us through every step. What an asset to your dealership!
James Callender was very helpful and knowledgeable.
I am happy with the deal I received and the early delivery.
It was worth the distance I had to travel.
On my only visit when I picked up the Forester I was very impressed with the dealership.