James Carr | Page 6

Jim was a great salesman. Due to no fault of his own, the deal fell a little short of what I was looking for. Due to no fault of his own, the deal fell a little short of what I was looking for. More

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I had been on the prowl for a manual transmission Honda and after being told by many other dealerships that they were sold out, I expected the same. I first met James on Saturday 8/13 by calling Lundgre and after being told by many other dealerships that they were sold out, I expected the same. I first met James on Saturday 8/13 by calling Lundgren. I was expecting to be told the 2018 Honda Civic with manual transmission was already sold from the lot, dreading having to possibly drive to Danvers, MA for my dream car. But James was happy to inform me the vehicle had not been sold and to drive on up to Greenfield to take a look and test it out. The price point was right in my budget and I was apprehensive this peppy salesman would try and up sell me more dealership nonsense like many others. When I arrived at Lundgren, James shook my hand and was happy to oblige my desire to test drive this vehicle. He was understanding, kind, mirrored my enthusiasm for a manual transmission and just very personable and easy-going. After test-driving the car and being so floored by the kindness and caring of Lundgren of Greenfield, I just knew I had to make this purchase happen. And James helped make that happen. He kept me in the loop of the entire process of purchasing the car. He never once made me feel insecure or uneasy nor did he ever try to push me to purchase amenities I didn’t think I needed. I put the deposit down for the car and absolutely HATED having to play the waiting game for funds to be transferred. James helped ease my anxiety and assured me the car would be mine. And now it is! I came in early on 8/17, eager to drive this car off the lot that day. I was on the second to last day of my rental and had been mentally exhausted by the week prior. Nervously clutching the check in hand, I walked in to Lundgren and James bounded over, smile on his face. I was still in shock the car hadn’t been sought out by others and that this was really happening. James mirrored my enthusiasm for the inevitability of my ownership. Even when I ran into technical difficulties with my insurance company getting the RTA forms stamped, James eased my anxiety about having paperwork squared away. Once I received the stamp of approval (pun intended) from my insurance company, everything else fell into place. James handed me the spare, and with each step of the “driving off the lot” process, he informed me of any updates. “Your car’s going to be detailed and we’re going to fill it up with gas for you.” Finally, at the end of a long day of back and forth in I-91, and meeting my mother, James showed me the plates he was about to attach, a giddy grin splashed in his face. Plates attached, he walked over and handed me the keys to my newly purchased car. It was mine and I was over the moon. After taking this photo, I got into my Honda, quietly secured my seatbelt, shifted the gear and excitedly drove off the lot. James and the staff at Lundgren of Greenfield showed me hospitality and understanding I thought was a lost art at dealerships. I’d definitely go back and purchase future vehicles from them in a heartbeat. Thank you James and staff at Lundgren of Greenfield! More

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James is the kindest, most helpful person I have ever worked with. Highly recommended for purchasing a new vehicle. Thank you James! worked with. Highly recommended for purchasing a new vehicle. Thank you James! More

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We had a great buying experience with James Carr. He is knowledgeable, helpful, polite, friendly and a pleasure to work with. We enjoyed his no pressure approach. We love our new CR-V! He is knowledgeable, helpful, polite, friendly and a pleasure to work with. We enjoyed his no pressure approach. We love our new CR-V! More

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James was very helpful with the vehicle I wanted quickly and efficiently. In and out of dealership in 4 hours with the car I wanted. and efficiently. In and out of dealership in 4 hours with the car I wanted. More

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Helpful, quick, and easy transaction from my trade in to a quality used Kia Soul a quality used Kia Soul More

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James Carr was very professional and courteous. Absolutely no pressure and no haggling. Just the way I like it. Absolutely no pressure and no haggling. Just the way I like it. More

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Lundgren Honda of Greenfield is an outstanding sales, service and parts dealership. I've purchased 2 new vehicles from Lundgren including this one for my granddaughter. The only reason for the 4 rating service and parts dealership. I've purchased 2 new vehicles from Lundgren including this one for my granddaughter. The only reason for the 4 rating this purchase was the nonnegotiable price and the $2,000 market adjustment. It may be unfair I hold this against Lundgren as these are what new car buyers are facing nationwide. I also identified this in my Honda USA rating review. A new experience that I had not dealt with in many new vehicle purchases. During both Lundgren Honda new car purchases, the sales persons were courteous, friendly, knowledgeable and explained everything in detail to my complete satisfaction. I highly recommend this dealership. James Carr held up Lundgren's tradition of outstanding service and commitment to customer satisfaction. As this was my granddaughter's 1st vehicle purchase, James made the purchase simple, explanations easy to comprehend and did not rush or pressure us into a quick or uninformed decision about the purchase, accessories or additional services. James spent significant time with my granddaughter explaining the Civic's features, capabilities and setting up Bluetooth Hands Free Links and capabilities. James is a fine, young salesperson with the knowledge and experience of a seasoned salesperson. I highly recommend James Carr to be your next Lundgren Honda of Greenfield sales contact. Give James a call or stop by and see James today. Connie (finance), Peter (parts) and Rob (service) were equally knowledgeable, friendly, courteous and explained their areas of expertise to our complete satisfaction. Thank you all! Lundgren Honda of Greenfield did give me their $500 veterans discount which, I greatly appreciate. Thank you! More

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I just purchased a 2019 Touring CRV from Lundgren and I couldn't be happier. From the minute I first walked through the door I was greeted by a warm friendly staff. I proceeded to take a specific car they couldn't be happier. From the minute I first walked through the door I was greeted by a warm friendly staff. I proceeded to take a specific car they had on the lot for a test drive and knew that it was the car I wanted. James was my sales consultant and he was very knowledgeable about the car, quickly pointing out all the extras the vehicle had that I hadn't noticed. The process of purchase and pickup were seamless as I drove from the opposite end of the state with a trade in. I highly recommend this dealership and James for their transparency and professionalism! More

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James is a very smart and helpful salesman but I appreciated his ability to guide the buying experience without ever being pushy and over bearing. I am not easy to work with and James got an A+ for appreciated his ability to guide the buying experience without ever being pushy and over bearing. I am not easy to work with and James got an A+ for doing a great job of selling me a great car. More

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